Aaron's, a furniture and appliance store located in Bryan, Texas, has received mixed reviews from its customers. While some have praised the store's wide selection, clean environment, and friendly staff, others have expressed concerns about the poor customer service experienced from certain employees. The store is known for offering a variety of new and pre-leased items, with clear breakdowns of monthly payments, retail prices, and total lease costs. Customers have appreciated the convenience and the helpful staff who provide excellent service. However, the reviews also highlight the need for the store's management to address the behavior of two specific employees, Mike and Catrina, who have been described as disrespectful and threatening toward customers. This has led to frustration and the potential loss of loyal customers. On a positive note, the store has one employee, Brian, who has been praised for his exceptional customer service and has been suggested as a potential leader for the Bryan, Texas location. Overall, Aaron's appears to be a well-stocked and conveniently located furniture and appliance store, but the management must address the concerns raised about the customer service issues to maintain a positive reputation and retain its customer base.
ABSOLUTELY LOVE AARON'S FURNITURE STORE!!!! I'M LEASING A WINDOW UNIT AND IT'S AMAZING. I WILL DEFINITELY LEASE MORE ITEMS FROM THEM, FOR YEARS TO COME. ?
June 2024
The staff was super friendly and helpful. They have alot of options to choose from. It's convenient but most of all the staff was great
January 2024
Great customer service, delivery was smooth and right on time
