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June 2024 by Melissa Meerkatz
Love my chair from here! I live in it. My issue was the first chair I bought from here was broken. I purchased a warranty and brought it home and covered it because I had a cat at the time. They said the warranty on the chair is void if you have an animal. After I spent a fortune on the warranty. I was sound asleep when the chair tipped over and I landed on my head. I had the chair for less than 24 hours. I called and argued with them for a while about the chair. They sent a man over to look at the chair, and said it was broken that is why I flipped over. Then came the argument that they won't take it back because I had a cat. I had it less than 24 hours and I purchased the super duper expensive warranty. They finally agreed to let me change out because I covered it. She then proceeded to say I broke it because I am too large for the chair. She recommended two chairs for large people like me. I had to spend a $200 difference and then they said the warranty is totally void now. The warranty was around $400. They ended up putting the broken chair back on the floor to sell to someone not as fat as me. I ended up with a good chair in the end after spending almost a thousand dollars on a recliner and countless hours arguing that they should change it out since I had it less than 24 hours. They should let people know the really expensive warranty is void if you have an animal. I will definitely not be purchasing from here again, and I recommend taking your business elsewhere where they won't rip you off.
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May 2024 by Alondra Estrada
I walked in not knowing exactly what I was looking for and having had bad experiences in other places I wasn't sure on asking questions, but the representative that helped me and listened to what I was saying knew and pointed me in the right direction. Went over finances and my payment options. I highly recommend this location. Absolutely home welcoming. Thank you for making my experience the best I have had and for truly listening.
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April 2024 by Maxine Conine
I went to Brownwood Very nice selections. Very helpful & efficient Sold in house furniture.
Great experience
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April 2024 by Emanuel Quintanilla
Great service, they adapted to our needs and help us put the spring box exactly where we needed it, as well as putting the mattress back on
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March 2024 by Vicki Lee
This is the 3rd time I have purchased from Pierce Furniture & all 3 times I have been very pleased with everyone that I dealt with. It’s great to be able to shop locally!
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March 2024 by Destiny Diaz
Worked very well with me help me find the perfect bedroom set and couch for my new home.
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March 2024 by Carol George
Good selection and good customer service.
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February 2024 by Smiley At Me
I bought a nice table and chairs. The staff was friendly and help me enough that they weren’t bothering me. The price was great, I got it on sale! I had it delivered by two young men that were friendly and professional , as well. I have recommended Pierce Furniture to others.
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February 2024 by Tim Bint
The entire experience at Pierce Furniture was awesome. Our salesperson, Carol, was very patient and informative and helped us narrow down the choices. She also coordinated delivery planning which really helped my 88 year old mother who was receiving the furniture. I’d highly recommend both Pierce Furniture and Carol!
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February 2024 by Denita Barry
Excellent service - also good quality & reasonable prices. Carol & all other employees in the store as well as delivery were friendly, courteous & professional.
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January 2024 by Christopher Diaz
Staff was friendly, took me exactly to what was wanting. Prices good. And didn't try keep selling me on something I didn't want
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January 2024 by Tim Sherrill
Mrs. Shirley was awesome. Great experience.
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January 2024 by Kelly Clark
Carol was great and took care of all our needs. Great personal touch and very friendly. No pushy salesmen tactics. We were free to look without anyone hovering. Delivery was quick and handled with care. We love our new furniture!
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January 2024 by Mary Northway
Bought my mother a recliner for Christmas. Recliner was good quality at an affordable price. I was a little disappointed that the sales staff was of no assistance. We had to go get them to explain a few things. Overall it was a decent experience. Will shop sales again. Hopefully sales staff will be more attentive to customers in the future.
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January 2024 by christine wade
In the last 4 years since moving here, I have bought many large pieces of furniture and a bed etc., I enjoy the courtesy of the staff, the free delivery at my convenience, I shall continue to shop for my furniture needs as prices are very competitive.
