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June 2024 by Danny Vega
Forget trying to get any form of technical support or answers. Their main priority is trying to hook up new customers with phones and lines. They literally gave me the SAME excuse they gave me a year and a half ago, “ Verizon is working on their towers.” They then referred me to call tech support from their phone and figure it out (which I already had with no solution). My phone has been a brick around south Brownsville and central Brownsville. Ridiculous amounts of money to be paid with answers basically saying “tough luck this is all Verizon is telling us about it.” Absolute worst. The blank stair the associates give you to shrug you off is disgusting. Even when I mentioned the needed our phones to work to communicate with my elderly mother I care for. Smfh this is what you’ll be greeted by.
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June 2024 by diane mcclung
Staff fantastic
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April 2024 by Jake Chocolatelab
Purchased a Jetpack 2 years ago for data, I’m a winter Texan. For two years I’ve gone to Verizon stores to get the Jetpack set so I could see my data on line and make payments. So 6 Verizon stores later, I finally meet Venessa and she actually solved the log in issues so many others could not. On top of being very professional she is incredibly pretty ? Thanks Venessa??
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April 2024 by Jaynize Tey
I have had this service for less than a month and have to had go into the store over 3 times already. I was patient for I tried being understanding but I’m definitely ready to switch services. I called for an issue that I already when in the store for and was told the issue was resolved. To find out days later it wasn’t resolved. So I called customer service and asked to be transferred to the store I’ve been working with, they transferred me. I explain to the store the situation and was told they will call me back in 15mins or so and let’s just say I’m still waiting for that phone call. I don’t appreciate how my time isn’t valued, even though I’ve had to go back I’ve waited patiently and never scream or shouted trusted the employee when they said something was taken care of. I would expect my time to be valued. Plus I loose service when I’m close to Mexico but still in the US, which didn’t happen with my previous carrier.
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March 2024 by Chapparra Traviesa
They couldn't solve my problem at the store & the lady didn't know how to fix my problem. No I walked out with no solution.
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January 2024 by Nana Ruiz
Bad customer service. Only one location and it’s terrible service. Can’t even put a real number to contact the store directly. You can tell they don’t like dealing with people.
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January 2024 by Juan De Leon
Very helpful staff.
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January 2024 by Adriana garcia
One of the worst experiences I’ve had this holiday season. After walking in to long wait times today December 28th to the only 2 employees. Yes 2!!!!! That were in the building scrambled leaving their customers to sign me in surrounded by a sea of customers. I find it absurd that a multi million dollar company has 2 employees helping customers left and right creating a bad experience for the customer base. I dread the day I have to come back here again and worry about having to wait wait wait. I too am a retail employee and disagree with the treatment and bad experience they are creating for their faithful employees and customer base.
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December 2023 by Concerned Citizen
Can't seem to use my fone with out it getting over heated, I keep thinking it's going to explode on my face or hand. Ever since I got my fone it's been this way. No bueno.No I don't have to many apps open. The connection sucks can't hear the other person on my fone. Pictures are not all the great
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November 2023 by Kenneth Williams
Great service and friendly people. Took a long time to get my problem fixed due to an issue with their system. My issue was fixed, and I am a happy customer. Thanks for the great service.
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November 2023 by Arely Hernandez
I was blown away by the level of customer service at Verizon. Staff are extremely helpful and patient with customers. The agent who helped me set up my hotspot device walked me through their different options and recommended me the perfect plan!
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November 2023 by Carlos Rodriquez
Best customer service
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September 2023 by Carla McMacken
Good service however sales person wasn't as knowledgeable as I would have liked
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August 2023 by Eddie C.
I stopped at store to get a new phone line and change my previous provider. Vanessa, was the employee who processed my new account. Service was terrible it actually took 3 hrs to complete my new account. To top it Off after reviewing my Bill, she took it upon herself to add insurance coverage @hot spot coverage without my consent. I requested that listed charges be taken off. She stated that there was a glitch on the system and it could not be done. She only provided a handwritten note with her signature stating it would be taken care off. I requested to speak with the manager. Raymond store manager apprised he would take care of it but it would take a few days, Totally unethical action by said employee Vanessa. I left location disappointed .Approximately 3 miles from location I received a phone call. The call was from a representative and requested I returned to the store to attempt to resolve this dispute. I returned to the store and Raymond store manager removed said charges,it actually took another hour of my time. I further learned that Vanessa, failed to inform me of discount of having my bill process via automated. It's a shame that no integrity exist. Simple out right Theft for the uneducated consumer
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July 2023 by Sheilah Sword
Long wait to talk to staff.
