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September 2023 by Miguel S.
I have a 2022 Chevrolet Silverado 2500 that I bought certified used from this dealer. At the time I felt like I had made a good purchase but only 1-2 months later, in the middle of summer I notice my AC having issues keeping up with the Texas heat. As time progresses and I'm tied up at work I have to work inside my truck to operate my business at the job site and I get cooler air from outside then I do my own new truck. I had to deal with this for over a month because I was too tied up at work and Tipotex could not give me a service appointment less than 2-3 weeks ahead of schedule. I finally find some time to commit to an appointment and bring my truck over with my issue and the next day I come to find out the compressor needs to be replaced. That's odd to see a truck with less than 25,000 miles needing service let alone a part failure, this should serve as a red flag for anyone looking at a buying a vehicle here. Well a week later it's still at the dealer and I don't get any feedback, I send some emails but of course I don't get a response, I finally call and the maintenance manager told me they ordered the part from GM but had no idea when it would arrive. Also another red flag. As of Tuesday of this week my truck has been sitting in the dealer with all of my equipment with zero progress because they keep saying they have no clue when they will receive the new compressor. It's Thursday of week 3 and now they tell me it will take another 8 days before it arrives. Do the math and my truck has sat at dealer for over a month without performing any of its duties to my business. I could have considered taking the truck back to work and ignoring the problem but since my truck is close to the warranty limit now, they mentioned that the service may not be covered. They offered to put that in the notes of their system to be able to perform the service after the warranty expires but why the hell would I want to drive my truck with no AC in the middle of September, I've already dealt with it for the past three months, I'm tired of it. And this isn't a matter of how I should compromise my day to day but why the hell it takes so long to get a single part and even more so why am I dealing with this with a truck having less then 25,000 miles, certified by the dealer, especially when I paid over $55,000 for it. They never offered to provide a loner vehicle or to pull the part from another truck or any kind of alternative, simply to wait and see if it ever arrives. Horrible truck, horrible service, learn from my mistake and go get anything else by anybody else.
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May 2023 by Philip G.
Well I bought a brand new truck there, at tipotex chevrolet in brownsville tx there sales man helped me with everything, until I took the truck home. So I had it finance through gm financial, the finance manager said I would not get a better interest rate anywhere else, that was after I told him about my credit union. So I went ahead and had it finance with gm financial. About a month later the credit union called me and said they had a better deal , so I had it refinance, the credit union has there own gap insurance, so I canceled with tipotex chevrolet, I have been trying to get my money that they owe me know for 3 months. I have called several times, they always ask why I am calling. SO MY POINT IS THAT THEY ONLY CARE UP UNTIL YOU BUY THE VEHICLE, ONCE YOU LEAVE DONT EXPECT ANY HELP. BUT DONT WORRY THEY WILL CALL IN ABOUT A YEAR TO SEE IF YOU WANT TO TRADE IN FOR SOMETHING NEW
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April 2023 by John D.
My mother (who is elderly) has a 2016 Chevy Colorado which this Dealor offered $20,000 to buy it back to fill their used car inventory. She declined. Later there was a recall that needed to be done on some part, so we brought it in and then they said there was an oil leak in the front main seal that was "catastrophic" . Mind you, there has never been oil found under her car or in the engine bay but she let them fix it. Cool. Since they have touched that vehicle, there has been issues ever since. Alignment was off, engine light comes on, battery won't hold charge and loads of electrical issues. It's literally falling apart after they worked on it. This place is deliberately causing issues in order to make more money off her and possibly pushing her into selling it back for a new vehicle... they are preying on the elderly and people who work very hard for their money. There weren't any major issues until this dealership had its hand on this truck... BEWARE of this shady operation.
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April 2023 by Michael C.
Left my Car there for a week, no diagnosis. I Called for updates and was ignored. Terrible experience with their Service Dept. I asked them to fix a recall , Car was there over a week and they did not fix it. Terrible Service! Would not recommend this Service Dept to anyone it was by far the worst service experience I have ever had.
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April 2023 by Duwayne S.
They were very helpful and took us to SPI and picked us up when the car was done l. Very good job at body shop
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April 2023 by Eva Lizeth N.
no compren ayi. yo compre una camioneta ase 7 meses y de la nada ya no quiso prender. mi camioneta no tiene ni 30,000 millas y me dicen k ellos no tienen grua y que si no compre garantia extendida ellos no se asen responsables. baya que son casi como comprar en un lote, venden puro mugrero a costos de agencia!!
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October 2022 by Mared “Mared” G.
They know what they are doing. Very professional.
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May 2022 by Frank Mendoza
very nice and friendly
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April 2022 by Mared Garza
They know what they are doing. Very professional.
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January 2022 by achaques
Worst body shop experience ever, took my car to get an estimate on a dent for the insurance company and that was before the Thanksgiving holiday and it's almost been a month now and they still haven't submitted the information to my insurance.
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November 2021 by Mayra Guerra
Worst service ever was done to my car. I took it too get fixed, got a call that it was ready to pick up. I picked up my car and got home with an extreme orange liquid, leaking from under my cars motor. Had to take my car back to the dealship to get it fixed and its has already been almost 3 days and my car has not yet been fixed. Also, my tires pressure had not been checked either. The saddest part of all this issue is that I paid a VERY HIGH AMOUNT of MONEY to get my car problem FIXED and still they just messed it up more.
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June 2021 by Eloy Abrego
Good service and people!
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May 2021 by Jose Hernandez
Wow wow wow Tipotex has the best customer service ever and the best sales men ever . From start to finish just amazing . They are friendly tentative and are willing to go above an beyond to earn your business and satisfy. They did everything from my home I’m a disabled vet and they came to me when I couldn’t come to them I simply can’t say enough but I definitely recommend this dealership I wouldn’t go anywhere else thank you so much tipotex for the best service I’ve ever experienced it truly is top of the line !
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May 2021 by Roxanna Fitcher
yes, most definitely! great service amazing people!
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May 2021 by D. S. R.
Ok place to shop
