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February 2024 by Charlie (Chunk)
I went to get a phone upgrade from Note 9 to S23 FE and Victoria was so helpful! We ran into a problem but Hector saved the day, thank you so much I appreciate it, great customer service!
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January 2024 by Rey Vasquez
Went to this store to upgrade my tablet and rep #137 offered to help. I kept the same line and didn't qualify for any promotions. I could not use my tablet outside of my home... I also noticed it took forever to start after turning it off( their solution, do not ever turn it off). I went back only to be told I needed to upgrade my line...which has been working perfectly with my other tablet. Today(1/12/24) I went back and asked them to change the SIMS card to see if that would help. It seemed to help a little, not much. They want to charge me restocking fees if I return this tablet... I should have just bought a tablet at Walmart a lot cheaper and with warranty... This store are an embarrassment to TMolble !
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January 2024 by Music didiescort
?DESCRIMINATION BAD ATTENTION,??DESCRIMINATION BAD CARE
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January 2024 by Angel Villanueva
Depends who you get. On a previous visit i got good customer care. Other visits, you just don't. The blame goes to management setting a poor tone of not wanting to help or do anything that requires extra work. I was also told to cancel one of my lines through calling customer care. The store associates couldve done it themselves but didnt want the extra work.
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January 2024 by Geno Fiori
Terrible service Manger is greedy and unreliable they don't care about customers
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December 2023 by Susain Salazar
Gerry was great and fast help. Thank you.
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September 2023 by Renatta Cano
Great prices an experience at Boca Chica location. Jennifer helped us!
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July 2023 by Samantha Perez
Always rude customer service don't really explain much about anything I have to ask.
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July 2023 by Isidro Morales
Very loud ranchera music in the store,like a Cantina.
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April 2023 by Roxanne Ray
The Brownsville Boca Chica location is THE location to go. Corporate store not franchise.
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March 2023 by Oscar Villalpando
Management and employees always there to help I buy all my devices there and look for Hector that guy is always ready and prepared for any issues with your phone or lines
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February 2023 by Juan Rodriguez
Have a worker on whom I rely on for cell phone issues. Great at explaining issues with patience to my queries. Enjoy his service. Ernesto.
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January 2023 by Rich R
I've had t-mobile for a long time. Very satisfied.
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December 2022 by Joe Hernandez
Employees lack respect for customers here.Went in for phone assistance, Employees were quickly dismissive and loudly rude. Don't like leaving bad reviews, but this place left a bad impression with me.
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November 2022 by Emmanuel Tusa
I didn't personally get a phone it was my mom and her husband getting one , but I have to say Samantha's service was above and beyond ,straight to the point,polite ,helpful , giving us the best deal , for what they wanted ,the experience could have not been better
