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July 2024 by Nick Deleon
Charge us a good amount of money for internet and I use it to work from home. There was no announcement for an outage and when I tried calling, but the machine would just hang up due to “high call volume”. App is usually buggy and takes a while for it to load.
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June 2024 by John Hunsucker
Extremely slow. 13 people waiting and 3 of the 5 staff members disappear. As a new customer, gives appearance that this company doesn’t care about customers.
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June 2024 by Maria Cano
I visited this location and witnessed how the manager just sits around and does nothing. Other staff did the same. I was there to return old equipment and they wouldn't take it back so they can continue charging extra. The lady who attended to me was very rude and not helpful at all. I took a day off the visit for nothing. Terrible experience and I noticed the people there are only pushing their cellphone usage not really care about the other services. Please spectrum with the amount of money we pay every month, hire new people who actually care about their jobs.
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June 2024 by Roy Rivera
Super slow , open boths and a long waiting list. Employees show zero desire to get customers seen.
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May 2024 by Maria Ana Lucio Tovar
FOR A COMPANY THAT DEALS WITH THE MODERN TECHNOLOGIES. THEY SURE DONT KNOW HOW TO DELETE AND UPDATE CURRENT ADDRESSES
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May 2024 by Slayer
I went to go return their equipment and their original box and the girl that attended to me pronounce my name completely wrong as if I was a girl I had to correct her and she refused to take the equipment in its original carport box she told me that I had to dispose of the cardboard boxes on my own and I told her I wouldn't because it's their property and she proceeded to return my equipment with attitude
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May 2024 by edith alarcón herrera
Excellent attention
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March 2024 by Lorie Kohl
Very busy when I was there
But they handle it in a orderly manner
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March 2024 by Albert Lopez
Last week, I sought assistance with my internet device, and I had the pleasure of being helped by Alex L. His exceptional support and extensive knowledge left me thoroughly satisfied with my overall experience with Spectrum service. Thank you
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February 2024 by Don L.
I disconnected services on February 4th. Spectrum is billing me for the entire month of February, even though I only had service for four days. $325 for 4 days of their crappy service. This is outrageous. They say it's they way they do business in Texas. Avoid them if you can. This is completely unfair. Contacting the Texas AG next.
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February 2024 by Roel Cavazos
Went to the store to Pre-Order New Phone. Representative gave me the total so I provided my debit card and she scanned it. It's been over 3 weeks and just received email that the phone was never sent because payment is still pending. Called Spectrum and nobody can give me an answer as to why my card was scanned because supposedly they dont take payments at the store. Long story short nobody wants to take responsibility for giving me the wrong information. Phone representative, supervisors were completely USELESS!!!!!!!! No customer service was provided to correct the situation at all. Representatives drom rhe store were useless also. STAY AWAY FROM THIS LOCATION!
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January 2024 by Chapparra Traviesa
Not a lot of channels to see everything is repeated channels, service customers don't know much of everything, they keep bouncing you off to another customer service person, keep you on hold while they ask someone else how to do their job, and then they hang up when panicking. The service is expensive I only have basic cable & WiFi & they charging me $199 that's crazy & I don't know many channels to watch their boring broadcasts, the WiFi is the slowest. So why I pay $199 is ridiculous. Plus most of the time my broadcast freezes a lot. The service is out. They really sux but i can't have a satellite ? on my Apt it isn't allowed so am stuck with them for now.
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December 2023 by Juan m Garcia
Excellent service and magnificent attention
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December 2023 by Luz Leyva
There’s always an outage
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December 2023 by SALDIVAR OSVALDO
Top of the line customer service in this location. Recommend coming here.
