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September 2024 by Cristina Cavazos
Predator towing beware!!!!
Towed for public parking at Texas Roadhouse
**Review Title: Disappointing Experience Due to Rude Service**
Rancho towing towed my vehicle on 9/2 for being parked at the Roadhouse parking lot.
Also and unfortunately, my experience was marred by the rude behavior of the staff. While I tried to mediate the misunderstanding I was taken aback by how rude, unfairly and unkind I was treated.
I believe that customer service is crucial in any business, and a negative attitude can overshadow even the best products or services. I hope that the management addresses this issue, as I would love to see improvements in how customers are treated in the future.
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August 2024 by Nancy
This company is really out to get people. My teenage son parked at Sunrise Bakery after hours while he ate at Wingstop. The tow truck shows up right when he is walking to his car and the man proceeds to start towing process, while my son is frantically telling him to stop. The man ignores him and lifts car up then asks what he wants. The law states if car isn’t attached to tow truck, no charges will accrue. I understand my teenage son parked where he wasn’t supposed to and I understand the law, but my son was there before guy even did anything, yet the guy proceeded to ignore my son . I called company to ask why this happened . Guy says he has a contract with Sunrise Bakery and many other business in SPI and all he does is drive around to get cars towed. I asked for proof that the car was parked illegally and he refused to give me proof . It’s my car I’m the owner I deserve to see proof. Also , he told my son he would drop it if my son paid cash $125 .
No receipt, no proof. He took advantage of my teenagers naivety. How is this legal to charge someone and not give the person proof or a receipt? I have told my son to be mindful of where he parks. I would appreciate a receipt and proof
That my car was parked illegally . I understand the law, but at least provide proof and a receipt.
I agree with others, this company is a ?.
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August 2024 by John Estrella
This towing company sucks my brother in law came to pick up my mother in law from my apartment his car wasn’t even park for more than 5 minutes my brother in law got down to help my mother in law bring her stuff to his car when they came back their car was towed away call them to explain the situation and they were extremely rude and unprofessional saying it wasn’t their fault and they pick up the car because someone called that they were park in reserved spot which happens to be my reserved spot very unprofessional I don’t know how this place is still running.
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August 2024 by leonardo S
Definitely they are in business to over charge customers. Please consider another towing service.
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August 2024 by michael wikan
Sold my car for salvage 3.5 years ago and these people just sent me a $500 impound bill for a car i don't own from a town 5 hours away from my house. Called them and got yelled at in Spanish by some lady and she then hung up on me. Filed a complaint with the State of Texas, hopefully they will move on these Thieves..
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July 2024 by Cindy Martinez
This company towed my vehicle from the parking lot right next to Lou’s. We called right when they were towing it and they charged us an arm and a leg $270 dollars down the drain. Well maybe not bc it’s lining their pockets. Also they only take cash.
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July 2024 by Kat Gtz (Blu Gem)
I agree that my post be allowed to be used in court to sue this company. Things went missing outside my car, and it wasn't even an hour when I went to get my car.
They are scavengers and are proud of it too.
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July 2024 by santigo S salazar
The people who work here are insanely rude and don’t deserve anything at all
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June 2024 by Jacqueline Moreno
This place is absolutely ridiculous. They tow within 30 minutes for NOTHING. So unprofessional and unfriendly. THIEVES.
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June 2024 by Miranda Ruvalcaba
Absolutely horrible service they are not even getting down their vehicles to check if you have a permit.
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June 2024 by Juan Rodriguez
This people are stupid and they take people money my son was at a job fair today looking for a job and truck was towed 400 with no job and with a 400 dollar bill. This company must be own be a Brownsville person.
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May 2024 by Jasmine Moreno
These people had me waiting outside there complex for over an hour. Their sign clearly says 100 but they charged me 300. Had to call them several times to come to the facility. While they had three people working, while only having two vehicles.
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May 2024 by Michael Vasquez
Do not recommend this place at all. I honestly thought my truck was gonna be stolen by some random person with a tow hitch. I had parked in a parking lot I guess I was parked wrong or did something wrong. But once I walk away from my truck I here a bunch of noise behind me so I look and some kid is guiding the tow truck towards my truck and this tow truck had no sign or anything. So I yelled at the kid to ask what’s going on and he freaking ran like a thief. I called the cops to report the vehicle I saw and they told me it was more than likely this company because they have been getting similar calls. How unprofessional of them freaking idiots.
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May 2024 by Milagros Medina
This people towed my car from my apartment complex due to “not having a permit” when the permit was clearly visible it had just fallen. When I went to pick up my vehicle they said I brought the parking permit with me because I picked it up from where it was. Stole 200 dollars from me and that’s with a “discount”. They wanted to charge me 350. Disgusting people who are just hungry for money.
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May 2024 by Cici Cerda
Scam. I was towed from a place there was no signs and was public parking. When I told them this they did not care. I was towed for 30 minutes and charged 277.00. I made payment and then they told me they hadn't recieved I called cops to make a report and suddenly they recieved. Leo was the front desk person and decided it was okay to use foul language when I decided to call police and make report. As soon as I called police they suddenly recieved payment and Leo decided to cuss me put. Trash company and trash employees. Consulting with lawyer on illegal towing and fee's.
