-
June 2024 by Kathy Vara
Theft of wallet! Please make sure you look out for things that can be stolen while your vehicle is in service. My son had his vehicle serviced here and his wife’s wallet was stolen from the front console! We called to make a report and the Service Manager Ramiro Santiago made it seem like we were lying and that it was our fault for leaving the wallet inside. Wow. Absolutely disappointed in how he treated us, the customer and how we was vouching for his serviceman on how ethical he is and he doesn’t think he took the wallet. He told us that he would review the cameras and get back to us but that he wasn’t liable for lost items. Which it wasn’t “lost” it was stolen! Till this day no-one has called and he said if we wanted that we should make a police report if we feel that they did take it. Insinuating I was lying. Which my son has made a police report and we will not stop till justice has been made! My son normally takes his vehicle to Edinburg location and this would be the last time we take our vehicle here for any service or future purchases. Absolutely disgusting.
-
November 2023 by Karina Cardenas
takes forever for an oil change.
-
October 2023 by Pablo Osorio
Excellent service!!
-
September 2023 by Norma Belmares
Very good service
-
September 2023 by J O
Excellent customer service and great price , Juan made feel like I was at a friend’s house .thank you will be back
-
August 2023 by Marisol Guajardo
Great and fast service at the Quick Lane Thank you Mr. Juan C. for explaining about your services and pricing. Felt very welcomed. ?
-
June 2023 by paloma de leon
Noe Vazquez was such a great help! I got everything my car needed done. Will be coming back to this place, great customer service.Service: Oil change
-
May 2023 by Jessica R
Service Advisor Eliud Tovar and the Team are helpful, knowledgeable and friendly. They hooked me up with a ride home so I didn't have to wait on site while my car was getting serviced and picked me up when work was completed (Shuttle driver dude's Customer Service and humor was on point). 10/10 Would definitely recommend, totally coming back.
-
March 2023 by Chris Hanson
Had an appointment at 10a.m. and drove 35 mi to get there. Was told upon arrival that computer was being updated and to come back at 1pm to see if computer software update was done. I asked why they couldn't have called as a courtesy. I also asked them to complete oil change while writing down info and manually enter later. Was told to have a good day while their back was turned to me as they walked away. Ashamed I can't leave you a zero to go along with your zero customer service skills.
-
December 2022 by Jeds 4743
Pretty quick without an appointment
-
December 2022 by Amanda García
Great services staff is always friendly
-
November 2022 by Andrew M.
It is a debacle every time I get my car serviced here. The first time I didn't have an appointment and it took nearly 4 hours to get an oil change. The second time I booked an appointment and had to wait 30 minutes just for someone to show up at the office. I ordered tires here once and they lost them! So I had to wait another week to get the replacements.The service itself isn't bad. The technicians seems to do a fine job. I've never had to go back for a mechanical issue.
-
November 2022 by Sarah B.
Don't like that they do not offer Military discounts. I mean it's not like it's going to hurt their business but come on.
-
November 2022 by Jamal Green
Good service
-
September 2022 by Hector Johnson
Quick and attentive service, mechanic very knowledgeable at what they do very well recommended , great service
