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September 2023 by Jesus Herrera
Very smooth pick up. Arrived before receiving my pick up notice since i was in the area. I told associate if it wasn’t ready i would gladly be back as specified in online instructions. Associate by name of Luisa went above and beyond as to check my order and got it for me at that moment, very pleased with that. Anywhere else i have gotten an answer of wait till you get email to pick up. She packaged my item very well and presentable. Definitely this visit went as smooth as it could go.
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September 2023 by Bianca Alanis
The lady that attended me was very rude and unprofessional. Definitely needs more customer service training. Especially if they're only going to have 2 employees working at a time. Atleast have them acknowledge the people walking in. They don't even take the time to let you know they'll be right with you or hello or anything. And why bother doing an online pick up here, if you still have to wait for everyone to decide if they are going to purchase an item or not. It is ridiculous having to wait for an order pick up, in that case don't order it at all.. it will take the same time to just stand there and wait to be assisted.
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June 2023 by Karina Gomez
Staff is wonderful! Ask for Gisela Jacobo!
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June 2023 by Chana Amador
Great customer service from Gisela!!! Will definitely come back!!
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June 2023 by RUBY GALVAN
GREAT Customer service, friendly employees. Thank you Gisela for your help!
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April 2023 by Mari Olivares
So pleased with my tennis bracelet. It's so sparkling!! Wish the stores were bigger but overall they have quite a good selection on charms and bracelets
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March 2023 by Felisia Mercado
There’s no purpose of the order online and pick up at the store if they are going to make you wait for almost 10-15 min.
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February 2023 by Dirt
Ruby was very polite and had great customer service
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February 2023 by Miatha Pizana
My experience was very nice the young lady Luisa who attended me was very nice and attentive. So is the mgr Nora is always a very nice and professional in attending me and recommending displaying different items for me, thanks for their opinion and recommendations on the Pandora Me collection. I purchased a pair of earings sold separately for my mini (pandora me) charms and the paper clip spacer for my (pandora me bracelet) collection. I will come back for more items.
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February 2023 by JoAnn Coy
Every time I've gone to purchase a new charm, I have got lucky that Ruby has been there! She is so sweet and thoughtful. I'm a super undecisive person so when I ask her to help me, she absolutely does! She makes my experience there enjoyable and comfortable.
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January 2023 by Jackie Lopez
Pandora is one of the lowest jewelry stores…. My boyfriend had bought me a promise right not even in a week it started to turn pink and when my boyfriend when back to get a refund or something they told him he didn’t purchase in that store which is dumb cause it the only one here in Brownsville and the lady was very unhelpful…… never again getting thing from pandora so disappointed!!!!
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November 2022 by Kelly
Nora was so helpful! She helped me pick out several charms and a bracelet for a birthday present for my mother!
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November 2022 by Lilia Villafranca
Love the attention of the employees. They are very friendly and willing to help, without a doubt I will buy again in the future
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November 2022 by Stephanie Serna
Always a pleasure shopping at this Pandora location and getting assisted by Danielle! ❤️Danielle is always very sweet, courteous, and attentive!
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November 2022 by Johnny Velasquez
The best store to shop at 100% customer service love associates and management Best team I feel welcome every time I walk in shop Thank you