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March 2024 by Robin Rainbow Gate
I have used this company before and had found them helpful and responsive. This time, however, my packages appeared lost and communication from the company was nearly impossible. They never once answered or responded to my phone messages and only answered a few of my emails, and when they did, the responses were incomplete and lacking follow through. Very stressful, disappointing and frustrating experience this time. The packages were found, sent and did arrive, but again, the lack of communication, responses and follow-through regarding lost packages was very unsatisfactory.
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March 2024 by A. Gish
always a seamless experience!
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December 2023 by Vadim Matienko
Successfully received 4 out of 4 packages. They do the job efficiently. Will use again.
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December 2023 by Morsal Fazeli
Important !!!!!!!!!!!!!!!I was a platinum member for two months, and I was very disappointed with the level of customer service I received. The help forums on their website were broken, and I only received one email response per day, even if I sent multiple emails. This was incredibly frustrating, as I was unable to get the help I needed in a timely manner. I am not satisfied with the value I received for my money, and I would not recommend this company to others.
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December 2023 by Marianne
I have used America Ship for 3 years now - with usually great results. There have been a few times when they delayed sending a package out during a busy time. And this most recent time Estafeta held on to my package in Mexico for 16 days for no reason. But America-Ship were great. They called Estafeta and put in a report and finally the package was delivered. Angelina and Denise at America Ship are particularly good. They will follow thru if there are any glitches and make things right. So, overall I highly recommend them.
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November 2023 by Bill Bradley
Service was excellent.. I have never had a problem with any shipment using America Ship.
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October 2023 by Pat Elliott
Just used America Ship for the first time. Excellent customer communication and online portal to let you know when your package has arrived. Easy payment via credit card. Very satisfied.
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September 2023 by Denny Guerrero
I highly recommend America Ship for all your shipment needs to Mexico. I recently used this company to ship two high-end dishwashers to Puerto Vallarta. Having never done this before, and considering the value of the dishwashers, I had my concerns. However, the team at America Ship was there to answer all my questions. I live in Dallas and purchased these remotely from a local appliance dealer in Brownsville. America Ship offered to pick them up at no charge, elevating the value for their services. I received constant updated throughout the shipment/transit process and my items arrived on time and in perfect condition. Thank you team for you excellent attention to detail, and for making this process stress free.
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September 2023 by ElCentFarm
Sorry, you keep demanding I review your delivery service, obviously looking for praise, but here is the truth. You take too long to ship items after they arrive, and they take way too long to arrive. Other than that, meh!
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June 2023 by Deborah Wong
I used them regularly for the past year and it was okay, but then they sent my packages to a completely different address. For some inexplicable reason, they printed the shipping label incorrectly. I tried to contact them about it multiple times and in multiple ways, they refused to respond to me at all, whereas in the past they would respond to my questions and problems. So, I could never recommend them since they WILL screw up eventually, and when they do, they run away, and your packages are gone.
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May 2023 by Joseph Szabo
Great service. After covid all my shippers stopped operating so to find a new repudible transfer agent is a God sent!Thanks
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May 2023 by Claire Tyrpak
My first experience using America Ship and I love it. Easy to use and in less than two weeks I got my package in Mexico. I highly recommend their service. I will use them again.
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May 2023 by D Bagnall
Although I don't think they warrant 5 stars yet, they are fast approaching that level of service. My experience was a little clunky and slow, but they were always communicating with me and ultimately got a package from CDMX to New York much less expensively and more easily than either FedEX or DHL. I would recommend them and use them again.
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May 2023 by Dwayne Malone
Important tax documents sent from our US bank to America Ship in Brownsville, TX. Forwarded to our address in Puerto Vallarta, MX in a very quick manner without any problems.
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March 2023 by Molly Franc
Great service, super reliable & great communication. I've had over 20 shipments of different sizes from a small package to pallet full of boxes delivered to me so far, never any issues. Highly recommend for getting items from the US to Mexico easily. Thank you AmericaShip & Staff!
