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January 2024 by Daniel Herrera
The one in Brownsville there very awesome people an very good customer service ? very friendly good all around people an excellent mechanic's aswell perfect place to get your vehicle ?..God bless the good thing is I have 30+with mechanic's I don't have to have it fixed there I have every tool to do it myself my first race car I build at the age of 15 so I'm very experienced..but there are very good people
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January 2024 by Alejos Martinez
Came for an oil change and was told that they couldn't get the tire rotation done cuz truck needs an alignment. Scheduled an alignment for today and for them to do the tire rotation that they owed me. I was told that it would take about 2 hours for it to be done. I asked them, what's the purpose of an appointment since it still taking long. 1 hour for the tire rotation and 1hour for the alignment. Very disappointed. Useless doing an appointment. We never had issues in the past. Not going back.
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January 2024 by carolina davila
I have never had so many issues with my car until now, and of course I trusted the service department to fix my issues. I am never going back to services. I made an appointment early in the morning at 10 a.m. and arrived on time, and I thought having an appointment meant they would see my car right then and there. I had a very important meeting to attend at 1 p.m., and I waited 2 hours just for them to tell me, "There is still a car in front of you being checked out. Just because you had an appointment does not guarantee your car will be checked immediately." At that point, I was upset and asked for my keys back because I was not going to afford to miss my meeting. I was offered a ride, but I do not feel comfortable getting a ride from other people I do not know. I ended up dropping my car off the next day. I understand I am no one special and I don't need special attention, but why would they tell me to make an appointment if it is basically useless to make one? That's not it, though. I left my car there for about a week, and I called more than five times, but they were NEVER able to assist me or give me an update on my car, as if they didn't care. Again, I understand I am no one special and don't expect any special treatment from anyone, but I pretty much did not feel welcomed there, and I do not feel comfortable taking my car there again. Everyone's experiences are different, of course, but I will not be going back to their service department. I could have just fixed it somewhere else without having to go through all of that.
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January 2024 by Blanca Marquez
Worst service experience ever. The part needed was not available as original GM. The held my vehicle for 3+ weeks. No follow up unless I called. Never offered any options even though they could have offered an aftermarket part and despite me expressing how bad and urgently I needed the car. Did not advise there would be a diagnostic charge if I did not repair with them. I finally picked up my car and within one day it was repaired elsewhere at a fraction of what they were charging. Please stay away from their service department.
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January 2024 by Mayra Sanchez
Did a accident claim they painted my truck and the paint and clear its pilling off its not the first time its like the 3rd time same issue with them. They wanted me to take the truck back but who will want to take the truck back to a place that does not do good work and besides customer service is bad.
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December 2023 by Graciela Rubio
The car salesman was exceptional, demonstrating extensive knowledge, remarkable patience, and offering the best price for our trade-in. Moreover, their generosity in providing gifts truly made the buying experience special and enjoyable. Ask for Tony.
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November 2023 by Ray Castillo
Sal has always been a pro. No problems ever. He and his team always get it right. Thanks again!
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November 2023 by Mike Ramos
Very helpful. Max DeLeon was my salesman. He was very helpful, we did all the paperwork electronically through email since I was out of town.
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October 2023 by ILIANA SALAZAR GUERRA
Just purchased again from our favorite sales person Rudy Buitureira like always the service was top notch. We are always made to feel like family and not just another customer. The buying process was smooth fast and easy. We will continue to buy from Fruia Motors for years to come because of the excellent customer service and superb experience time and time again.
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October 2023 by Vianney Veloz
Disliked the fact that my partner requested for a particular amount for a car payment that she is able to accommodate to but, instead come out with a higher payment. Last minute is when they liked to give us the FYI as so why the payments came out higher than expected. Now we’re stuck paying for something unaffordable for us.
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October 2023 by Christian Gracia
I’ve been a customer since 2019 and it’s always a good experience. Their staff are polite and helpful. I will continue to take my cars for service at Luke Fruia!
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September 2023 by Michael Boles
I drove up and was taken care of immediately! I like that!! Service was quick and I was very satisfied with the people and the service. Thank you
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September 2023 by Rob Macabre
I almost came here for my next vehicle, but then caught word on how one of their staff treats animals. Can’t trust anyone who mistreats animals, why would I trust them to sell me a vehicle?
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September 2023 by Margarita Gomez
Just purchased our vehicle with Luke Fruia Motors! Assisted by Joe Ramirez. Amazing customer service! Kevin is very knowledgeable and helpful with all our vehicle needs and Christina was very meticulous with our closing of contract. Thank you very much for going above and beyond to make sure we had a great experience!
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September 2023 by Veronica Garcia
I received the best customer service experience when I purchased my new CT4. The Cadillac team and management provided me with all the required information about my new vehicle. Luke Fruia is the best dealership in town.
