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September 2024 by samuel siler
I had a troubling experience at the FirstCash location on International Blvd in Brownsville, TX, on September 4, 2024. The store was running a 15% discount promotion on most items, clearly excluding those with “was/now” tags—used for clearance sales. The price on the box of the item I wanted was $89.99, while a small sticker on the back of the item indicated a sticker price of $100.
Earlier in the day, a salesperson confirmed that the discount would apply to the $89.99 price, consistent with the promotion details. However, when I returned to purchase the item, the manager—a woman whose name I do not remember—rudely insisted that the discount applied only to the sticker price of $100, not the $89.99 listed on the box. I calmly explained that the promotion applied to items without “was/now” tags, as advertised, and that other locations were honoring the promotion correctly.
Despite my clear explanation and the promotion being correctly applied at other FirstCash locations, the manager seemed to misunderstand or disregard the promotion’s terms. Her response was dismissive and confrontational, creating a very tense environment for both me and her employees. The manager even ordered the immediate removal of promotional signs, which only added to the confusion. The screens at the front of the store still showed the promotion.
The situation was exacerbated by the fact that the item had been on the shelves for months, leading to a gradual reduction in price, and the dispute was over an $8 difference. After a prolonged discussion, I received the correct discount, but the process was stressful and left me feeling disrespected.
This experience highlighted a significant gap in customer service and promotion handling at this location. It’s crucial for managers to accurately understand and communicate promotional details to ensure a positive customer experience. I hope FirstCash takes this feedback seriously and works to improve their internal communication and customer service practices.
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August 2024 by Zuria De la cruz
Great customer service, one of your employees Elisa was very helpful and I would love to come back. Everything there without very friendly and helpful employees
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July 2024 by Baldo Ollervides
Excellent services
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July 2024 by Marc Coffman
I'd most definitely come back to see the beautiful lady
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July 2024 by Elida Salinas
Great customer service very helpful
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February 2024 by Angel Compton
Outstanding customer service I defenitly loved it here very negotiable great discounts thanks to Juan for such great service even better following their facebook page to see daily deals
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February 2024 by Bernardo Hernández
Good service, Elisa attended to me and was very kind to me, I would gladly return to this branch
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February 2024 by Carlos Alvarez
I love the vibe in this store super good service I will definitely return to this place everyone very friendly and help yourself
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February 2024 by James Reyes
Shawn Flores is a great employee as well as Ezekiel Cisneros they always treat me right not like the employees at Ez pawn
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February 2024 by Mary Vasquez
Great prices, Shawn always helps me out and works with me. I recommend this pawn shop
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February 2024 by Marie Reyes
Great prices, Shawn always helps me out and works with me. I recommend this pawn shop
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January 2024 by Jose Delgado
Second time purchasing sound system both times items don't work don't recommend buying once it go out the door no returns
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August 2023 by Ricardo Chavez
Excellent customer service, specially Patty, always so kind ??
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April 2023 by Priscilla Garcia
Juan has such great customer service very handsome great attitude with such a great smile .. very respectful ?
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February 2023 by Stephany Arriaga
Amazing experience! Helped me beyond my needs with what I wanted to purchase! Greatly recommend!
