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January 2024 by vannesa berrones
The manager Pedro has given the most horrible experience ever. To begin with them giving me what they wanted not something i liked or was even ok with and pressure i told them i wanted to take the vehicle back He told me their was nothing i could do i needed to wait 6 months i was like how i just got it and reapetedly he told their was nothing i could do. So i brlieved nothing could really be done. Tgen i though FRAUD was actually comitted because i he made me sign for the cosigner without the cosigner even being preasent and he told me sign just as it shows on the ID so yes i did as he told because he should know right but at the end of the day that is FORGERY and its not right. The correct thing for him to do would have the cosigner preasent and have them sign but NO. the 4th day came i took the vehicle because thats what i wanted to do since day one anf they kept telling me i couldnt do so and when i did take it to leave there he told me signing for tge cosigner wasnt FRAUD and that it would appear as a REPO on Credit Report although vehivle was in their possession. I then Recieved a email from the lending bank to DOC U sign some documents which i Didnt and the Loan from the Bank Got Voided i as i received notice on 1/20/2024 that it did. Yesterday i called based on the voided loan to jave my Down payment back and He basically told me my loan was still good not voided which is a lie because i have the email whivh it is. amd he told me i wouldnt be getting the deposit due to taking the vehicle that i shouldve tooken it hat same day like SERIOUSLY I TOLD YOU since day 1 AND YOU SAID NOTHING COULD BE DONE THAT I NEEDED TO WAIT 6months Before i could trade it now ur tellinv i shouldve done it tsince day 1 like ushould not even be manager at all seriously. No stars but i need to atleast give one to add my review Because the customer service is and had been the worst.
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December 2023 by Ruby D.
The customer service was beyond great! They worked with my credit and helped me find the perfect car! The cars are very well taken care of , definitely happy with my purchase !!
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November 2023 by Andy T
We had a great experience here, very honest and friendly. No upselling, can't wait to buy my next car here.
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November 2023 by Rebecca Perez
If I could give it 0 stars I would. Worst service imaginable. If anything is wrong with your car you’re better off taking it to someone’s backyard to be serviced because they will absolutely ruin your vehicle and then charge you for it.
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September 2023 by Elizabeth Schill
Wonderful customer service experience with the service department! Took my pre owned 2020 F350 which we bought last year from Cardenas in for a battery check and George was incredibly kind and helpful. They said the batteries still had warranty and replaced both batteries! At no charge to us!!! They really do care about the customers! Highly recommend buying and/or getting your vehicle serviced from nowhere else but CARDENAS!
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August 2023 by Pablo Valdez
Excellent serviceWent to place for help and they were the only ones to help me get into my dream vehicle..thank you Cardenas motors and a big THANK YOU to JUAN BADILLO
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July 2023 by Michael
Went to see a car but the salesman told us a worker was using it to run errands. I guess thats the car they use to run errands lol.
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June 2023 by Alida Trevino
Rolando in service was extremely knowledgeable and helpful getting our vehicle taken care of. Highly recommend their service department for all types of vehicle make and models.
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January 2023 by Connie U. Edwards
Quality service; friendly staff, knowledgeable technitions, they are well trained! Prices are VERY reasonable. Free coffee!! Beautiful, clean, comfortable wait room with TV & magazines (new). Clean customer restrooms! Cleaning lady on duty daily!!
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September 2022 by Gloria Lopez
This place has the worst customer service and tech care ever. We have brought in a new/preowned vehicle which was purchased from their lot 6 months ago and have had to take it in 4 times, the car was out of the shop less than a day each time. Not only did it take forever to get it serviced, but they were hard pressed to answer calls, and would not provide a loaner vehicle. Yes they had issues getting the part but options should have been available, and not your vehicle will be here awhile. Once they did the loaner that they lent broke down too! Yes people have insurance to cover a rental but that is never for more than a week and this ordeal has been over a month. And now to top it off we pick up the car and it's got body damage*paint peeled off* that they state was there from before! Omg clearly it was not! Horrible place. They don't even deserve a 1 star.
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September 2022 by T C
First time here and came in for some BMW X3 parts and service work. Roland was excellent, very professional and informative. He had our parts ready, and everything went exactly as he had said it would. We were very impressed as a result of Roland and will definitely come back.
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September 2022 by kathryn gantt
Is was sold basically a lemon car from this dealership took them over a month to fix my car and then after i got it everything went wrong. I bought the car less then 6 months ago and i've only drove it 2 months the other months it was getting everything fixed. I checked the car fax on the car before i purchased and everything was clear. They did provide a rental for only on week out of 4 months they had my car and even the rental had to be returned bc it was messing up. I do not suggest this dealership to anyone. They are a scam!!! -1000 stars!
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August 2022 by Francisco Lugo
The salespeople were friendly and very polite. We're able to help me into a car. A good selection of cars.
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July 2022 by leticia Gonzalez
Excellent service, very attractive and vehicles are highly quality. We love ❤ to shop at Cardenaz Motors?
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May 2022 by Luis Lozano Jr
Best Cook off EverBlessed to have been a Judge...
