Wheel & Rim Repairs in Brenham, TX

“Excellent work, couldn't be happier. Listen to my concerns and gave me lots of different options for me decide on for my new Mazda. Ceramic Coding and complete frontal protection bra is a game changer.”

“We wanted to take a moment to share a few kudoes. Monday, the 29th, while returning from a week long trip in our travel trailer, we encountered a blow out on on the right rear trailer tire. (Not a Discount Tire product).

I and a kind sumaritian who stopped to help, got the blown tire out pretty quickly. My wife and I decided to change out all four of the Chinese tires that were on the trailer. We found Discount Tire (DT) in Brenham Texas, about 35 miles from us and gave them a call.

Chris, answered my call and quickly confirmed he had the correct Goodyear tire in stock and would pull them out of inventory till we arrived. I called him again about 10 miles out, to confirm where wanted me to park. He told me not to worry he would be there to quide us in. I called one more time about a mile out and talked to Brian who told me they were ready and were watching form my arrival.

While they were obviously pretty busy at that moment, they accomodated our arrivel quickly. As the shop Techs began taking off the old tires Zac called me over to show me a lug nut that was beginning to flare, making it almost impossible to get a socket on it. He volunteered to go see if they had solid lug nuts. Soon the manager, who's name I wrote down as Key came back to confirm they had them. We changed those out as well.

The whole change out of tires and lugs took about an hour and we were back on the road again.

I was very very impressed with DT Brenham's customer service, professionalism, willingness to answer my questions, accomodating and friendly attitude, and overall response to what could have turned out to be a most stressful day. Bottom line, we felt all of those guys we made contact with yesterday were great guys who made us very very comfortable while there. They were Service Professionals in my mind.

We give them all 5 stars for their "Service Excellence". Thank you guys, from the bottom of our hearts. We made it home with no further incidents.

Tom”