-
October 2022 by Cheryl M.
Absolute worst customer service experience over a loaf of bread that was picked up from online order. Bag was slit open, bread exposed. Called to ask for a refund was told no that's not going to be done that I would need to bring bread back to store and it would be exchanged after it was inspected. ( inspected?!) The woman I spoke too said she was the store manager and there would be no refunding of my money. Yes it was a $2.78 loaf of bread, the issue here is that customer service was snippy, her way or the highway, and unprofessional- I have to drive a 20 mile round trip to return an item from my order that the damage should have been obvious to the person picking it. At the very least a refund issued at initial call as opposed to the smart mouth retort from what was supposed to be a manager. Called corporate, matter was resolved in less than 7 minutes. Will drive to McKinney before going back to this store that makes up their own rules as opposed to following corporate guidelines.
-
March 2019 by Stephanie G.
They really GO ABOVE AND BEYOND! We needed a particular item ordered for our baby and they got it immediately, thank you! We go here at least once a week for our daily essentials. The staff/managers are usually smiling and you know that they are there to help without making you feel like you are bugging them like the Dallas locations. We love our girl who is always at the self checkout area. She is so sweet and personable. This Walmart is an exemplary example on what others should strive for: EXCELLENT CUSTOMER SERVICE! Keep it up :)
-
November 2018 by C R.
Ok. I had the worse experience at the Walmart in Bonham, Texas. I was checking out at the self checkout which was full of other people checking out but 4 workers stood directly behind me the entire time watching me checkout and then they wanted to look through my bags after I bagged an item. I was the only black person that was checking out and I was the only person they was watching and who bags they was looking through while I was in the middle of still scanning. This is racial profiling and I didn't appreciate it at all because I always pay for my stuff and I don't believe all the front workers had to stand over me either! If your black don't go to the Bonham Walmart!!!!!!!
-
May 2018 by Steve H.
This place is a joke, Stay away from the pharmacy, they will cheat your quality and when I tried to switch drug stores, the pharmacist lied and said I would order and never picked up my prescription. Stay away, there crooks
-
April 2018 by Josh W.
Worst Wal-Mart I've ever been in. They have such a crappy clothing selections and the product selection in general just sucks.
-
January 2018 by Jaclyn J.
The WORST Walmart I've ever been in. Rudest costumer service I've ever witnessed in a Walmart! I've lived here over a year, and have gone to the Walmart in Bonham at the very least twice a month. Every. Single. Time. I have been here I have been cut off by an EMPLOYEE. Never once an excuse me, I'm sorry...nothing. They just walk directly in front of me, and always act as if I'm in their way. I've even had to move out of their way, so they can stock shelves. My husband and I stopped asking how they are doing at check out, because 9 out of 10 times they complain to us about their day/job. My 3 year old (who is shy) said hello to a young employee once, and she just looked up at my daughter then kept going on, as if my daughter annoyed her. I now avoid going here as much as possible and take my business to Brookshires, where we are treated with respect, and feel welcomed in the store.
-
May 2014 by Taree W.
The absolute worse Wal Mart I have ever been too. I live in Allen, but I have family in Bonham and occasionally shop at this location when I visit. This store does not abide by the price matching policies and makes up the rules as they see fit. I even carry a copy of the price matching policies with me and they still will not match the ads. The employees, including the managers, are rude and act as if you are personally offending them because you want to match an ad. This has happened to me 3 times, so it was not a one time fluke. My mother and my in-laws have also had this happen to them repeatedly. They no longer shop at Wal-Mart. I have never had problems at any of the 3 Wal Mart stores in Allen. I abide by the price matching policies and expect Wal Mart to honor their policies as well.
-
June 2007 by Ryder M.
A social mecca and the life blood of the Fannin county retail industry. Where else are you going to procure a lawn mower, laundry detergeant, a futon, Fruity Pebbles, a hunting bow, ankle socks, and the director's cut Dawn of the Dead DVD at 3AM on a Tuesday? All this available to you at one location and at insanely reduced prices. Wal-Mart be thy name!