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December 2022 by Winney
Eliza was incredibly helpful and patient! She explained everything thoroughly and was extremely friendly the entire time :) Definitely had an easygoing experience and will definitely keep coming back here specifically for help.
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October 2022 by AIRISA
Eliza was incredibly helpful and patient! She explained everything thoroughly and was extremely friendly the entire time :) Definitely had an easygoing experience and will definitely keep coming back here specifically for help.
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October 2021 by anthony wolfe
Kristina was the best very helpful she was a Rockstar.
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October 2021 by Kyle Shaffer
Tim W stayed late on Saturday because I couldn't get in until last minute, he was more then happy to stay and help me resolve my issues. I definitely recommend this store!
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October 2020 by Megan Long
My review was deleted. Funny. Horrible place absolutely no help.
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October 2020 by Donald Hartke
Never do business there ever
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October 2020 by Nadia Shaaf
The worse store I have ever seen, deal with. I have seen a 3.5 MM AUX adaptor, labeled $14.When I bought it I was charged $21.60. when I noticed what I had been charged I told the sells man, Cody, that I did not want it.However he wanted to charge me 25% restocking fee. Please see the attached pictures.
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October 2020 by Annalisa Richardson
the sales lady was nice but the fact that I couldn't use my employee discount nor put my purchase on my Verizon account at this store was a huge disappointment.
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October 2020 by Marshall Karin
This store was very helpful. Cody was extremely knowledgeable and a pleasure to work with. I would recommend the store to both tech and non-techie people.
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October 2020 by Jon David
Did an excellent job getting my phone upgraded. Everyone was very friendly.
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October 2020 by Randy Darling
If I could give more stars, I would!! I was on a roadtrip and staying in Bonham on my last leg. My fiancee and I went to the Verizon store n Sunday afternoon prior to my leaving Monday morning. When we walked in, we noticed the store would be closing soon, which was earlier than we had anticipated. When we explained to Hailey my situation, she said no problem, she would take care of us regardless of how long it took. We had to do a number of things including porting a number over from ATT, and transferring information between 3 phones including 2 I-Phones and an android. Hailey was amazing!! She explained everything to us as she went through the multiple processes required to complete the transactions. She helped us find the best value on service and accessories we needed. Because of the complexity of the issues, and several power outages due to a storm, we were there for almost 3 hours after the store closed. Hailey never once seemed bothered by how long it was taking. She was a consummate professional at all times. She was kind, considerate, and and seemed genuinely pleased to help us resolve our issues. I am back in Colorado now but will only deal with local stores here if I absolutely have to. Hailey's amazing customer service and friendly approach has won her a customer for life. If there is anything I need done, Hailey in Bonham Texas will be my first call! I have been dealing with cell phone stores for around 18-20 years now and this was hands down the best experience I have ever had.
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October 2020 by Kandie Schneider
Our experience was absolutely ? AMAZING. Hailey was WONDERFUL. We went into the store on a Sunday thinking they closed later and Hailey stayed 3 hours AFTER the store closed just to solve our issues and to help get our account straight. Hailey was kind, professional, knowledgeable and willing to go above and beyond for us. We to this day will contact Hailey at the store if we are interested in changing ANYTHING on our account only because we know we can trust her ?. The only other suggestion I have is GIVE THAT GAL A RAISE VERIZON!!!!!! I love this store and will keep my business in this store.
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October 2020 by Trish Diaz
Always exceptional customer service here. This team in the Bonham store works well together and in doing so provides their customers with the best deal for the customer. I'll never go anywhere else. Great job Josh, Hailey and Kristina for helping me!!! You guys rock!!!!
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October 2020 by Kent .Rowland
When I switched to Verizon 2 months ago, I went to the Bonham location to do so. The girl with “authority” at the time, don’t remember her name, dark curly hair with tats, set me up. We discussed what my bill would be, total with devise and a agreed. Now my bill is $30 higher than agreed upon. I went in today to see what the problem was. She was adamant that she discussed the bill accurately. I would not have switched if it were that high. I was deceived. As I was asking what information I needed to switch to another provider, she rudely kept talking. I asked again, she said “ I am going to tell you if you let me talk”, very rudely. I did say a few words at that point that I am not proud of using, but being treated like that as a customer and as an elder did not sit well. She was also very rude to a customer with no mask the first time I was there. They also walked out. I give one star because I had to choose at least one to post this. I also received a threatening Facebook message from some guy shortly after I left the store. This employee gave my name out which should be against company policy. I am contacting Verizon over that.
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October 2020 by Travis Howery
Cody was absolutely perfect to me and my wife. Very helpful. Phone we wanted wasn't in stock, but he above and beyond to track down the only Rose Gold iPhone for her. Ordered, shipped and waiting on it to arrive. Thanks for the help!!
