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January 2024 by Christian Engi
Great customer service! They were able to reserve a hat for me and even made me a special offer for shipping to Switzerland! Would recommend them full heartedly.
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January 2024 by Jaime Hudson
Very helpful staff! I'm not a frequent visitor to Western stores but they made me feel very comfortable and went out of their way to help my son find exactly what he needed. Highly recommend!
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December 2023 by Brandon Villarreal
Customer service is excellent. Came in for a new hat! They were able to put one on hold for me, called the day before to make sure they had one I was looking for. Colby took his time with me and made sure to shape it to my liking, can tell he takes pride in his work & thank you to Abby for getting the equipment that Colby needed so fast! Will come back here for my next one.
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November 2023 by Dillon Dunn
My fiancée and I were on the hunt for a custom hat shop in the San Antonio area while we were in town. We tried a couple other shops but ended up trying Billy's while we were in Boerne and could not have been happier. The selection was unmatched and Julian could not possibly have been more patient or helpful while shaping my hat for me. We were extremely impressed and would gladly point anyone their way for any western wear needs.
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November 2023 by Amanda Jones the Beautiful
Brandie was extremely helpful & attentive! I told her what I was looking for, she knew where everything was in the store, and helped me coordinate outfits. Will definitely be back!
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September 2023 by Dax Richard
I’m from Dallas but when I knew I was heading towards San Antonio, Billy’s became a priority stop on my trip.One of best selection of Cowboy hats in Texas and the most friendly people. I came in and was shown four different styles before settling on a 10X American in a beautiful chocolate. Once the hat was selected, we spent time discussing my preferences and then I had a custom fitting and shaping that was fun to watch and has left me with the best looking hat in my collection.
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September 2023 by misty pawlicki
⭐⭐⭐⭐⭐Loved Julian, hope I spelt it right...but wow tht guy is amazing sooo helpful and didn't mind staying on phone w me while he found out stock on a boot I couldn't wait to see if was available lol so patient and helpful thank you so much??
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August 2023 by Kimberly Freeman
I absolutely loved this store. I was visiting from out of town and purchased a hat for my brother. Gio assisted and was great. Unfortunately the hat did not fit and I had to ship it back. I had no issue with the process. I will definitely come back to visit next time I am in Texas!
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August 2023 by John Salazar
Top quality Western Wear and hats. Giovanni was a great help and very customer oriented.
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April 2023 by R D
Staff was very helpful picking a hat. Would recommend having more darker hats tho
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April 2023 by James Lindley
Prompt Accurate Attention to detail from Beverley !!.Prompt delivery of Redwing Pecos Boots to UK !!!.Brilliant US Contact for Redwings !!Can't fault em !!
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April 2023 by Henry Nguyen
I wanted to purchase a Stetson Open Road hat, they were sold over almost every where. I took a chance and emailed Billy’s Western Wear to see if they had one in stock. They emailed me back in a timely manner, turned out that they had one left, and even went beyond and above to hold the hat for me so I can purchase it online. Once I placed the order; they immediately shipped the hat the same day and I received my hat within 3 days. Great customer service and will be doing business with them in the future.
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March 2023 by colaw brian
I had an issue ordering boots. I was told the boots were ordered and would be there within two weeks. Three weeks after placing the order I came in to check status. Essentially, I was told they were never ordered much to my dismay. Abby took charge. She recognized there was an issue, she took time out of her day to call me, identify the correct boots, and order them for me. Too often in todays society, customer service is not taken seriously or good customer service is not given. Abby went above and beyond to make sure that I was taken care of. Im just one customer, but Abby made it her goal to take care of my needs. Kudos to Abby on the exemplary customer service.
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February 2023 by Lois McGuire
My daughter and I went to Billy's Monday to purchase our first western hats. We are new to Texas and wanted to purchase a hat for the rodeo. We had a blast! We told the staff we knew nothing about hat fitting, style etc. They graciously went over all the basics with us . They were happy to pull out any hat to let us try them on.I would recommend this experience to anyone. Buying a hat is a big deal but they made it fun, informative and we bought with confidence!
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January 2023 by Sheila Green
I struggled finding the perfect hat for my husband for Christmas. Each time I called the ladies who answered the phone were amazing. They helped me find the right hat. We drove today to get the hat cut and shaped. Again the company is top notch. Colby spent the time needed to chaps it perfectly. A must use store for your western needs.
