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March 2024 by Ramon Saenz
Friendly staff, great place very, very clean.Thank you Sandra & Robin.?
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March 2024 by Karla Olivas
I just wan to say Sandra Calvert is amazing. I wanted a perm but could only do it in Saturdays. She agreed to do it and did an amazing job. She was very informative on what would be best for my hair. Thank you so much Sandra.
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January 2024 by J C.
I'm a 75 y/o retired Naval officer. I live in Midland, TX, a 40 minute drive from the Settles Hotel in Big Spring, TX. For several years we've wanted to experience that beautiful and historic hotel. So for my wife's birthday I took her and the kids to the Settles for a quiet weekend. After checking in we found a couple of room problems that could be normal in any hotel stay. We reported that the wall lamps above the beds were loose and falling off and has very small bulbs so that an old guy like me with cataracts couldn't see well. In addition, of the two (2) phones in the room, one didn't work. A technician came and confirmed our evaluation of the lamps and the phone, however, he informed us that he wouldn't be able to repair those problems until after we would check out. It didn't seem to occur to him that we couldn't use those items after we would check out. My complain to the front desk elicited the same response and we had to settle for the fact that we would have to do without those items. In addition, no discount or a move to a new room were offered us. The next day we found that we'd also have to do without coffee in the room since the Keurig machine was defective. And why even bother mentioning the fact that the shower head was sending out far few streams of water since many of the holes in the shower head were plugged. We didn't complain of that since we had already experienced their lack of customer service with the phone and the lamp problems. We checked out and went home. In the afternoon, awaking me from my afternoon nap I received a call from the Settles. They were calling to tell me that I was being charged an additional $70. What horrible damage has we caused to owe the Settles another $70 on top of the room charges of $495.12 for two days stay? They contended that they found yellow highlighter on a pillowcase and a small amount of blood on one of the sheets. Our party consisted of myself, my wife, and our two (2) children ages 8 & 10. Anyone who has kids knows that they bleed. They have bloody noses, accidents, cuts, etc. And the hotel wants to charge us for the normal happenings of life? And as a 75 y/o guy I have cataracts. My cataracts are yellow and strain out the color yellow from my environment. So due to their lamps that didn't work and my cataracts I probably did leave some evidence of my sojourn in their room since I read with an active highlighter in my hand. In our home, both yellow highlighter and blood are washable and are never seen again. Yellow highlighter is not indelible. It's water based and is completely cleaned from linens with a good washing. I've traveled all the world during my 35 year Navy career. I've stayed in all levels of hotel luxury from 1 star to 5 star. NEVER has a hotel ever charged me for normal vagaries of life. What started as a lovely weekend for my wife has been forever marred the Settles Hotel's attempting to grab for every available dollar with no consideration of serving a clientele with graciousness and with a desire to see them return. Will I ever stay at the Settles Hotel again? What do you think?
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May 2023 by Todd T.
Omg. What an amazing hotel. Room, service, and staff were amazing. I travel frequently, this hotel is now a choice to definitely stay. Thank you. Only downside is parking. Hotel deserves higher than 5
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March 2023 by Shauta M.
This hotel is glorious. Watched the sunset from our room, wearing the Settles robes with a beer. It's a truly lovely place and an amazing deal.
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March 2023 by Laura CM Hughes
No answer and no machine
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March 2023 by Laura Hughes
No answer and no machine
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February 2023 by M P.
I don't care if you have to drive across country to visit this 5 star luxury hotel in an abandoned, original ghost town. Do it. You'll have the time of your life. Original cowboy style ghost town still existing with a few small businesses? Check. The hotel will blow you away. Similar to the old Ritz Carlton in Pasadena, CA. Stunning. Love the pool, hot tub area. Perfect wooden cozy, high ceiling bar, great restaurant on site. What more can I say? Bedding and pillows were perfect. Hotel rooms so quiet. Hotel staff, perfect. Cannot even think of one slight downside and I'm very critical and picky about hotels and restaurants. Downside? Weather was cold so we couldn't get to the pool without freezing. lol Note: don't even think about wanting to get into the mind blowing antique stores a block away. Owners don't care enough to open them. EVER. Oh! I also heard there's a spa at this relaxing hotel but didn't get to try it out. Stay here if you love luxury hotel getaways and adventure! You'll thank me later.
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January 2023 by Anita B.
Beautiful historic hotel in middle west Texas! Who knew! Worth the price! Loved our stay.
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December 2022 by R C.
Had thanksgiving brunch here and everything was delicious along with excellent service. This led me make reservations for our party of four for "a delicious Traditional Christmas Day Brunch". Unfortunately, that was not the case today when we arrived for the traditional Christmas brunch. I was very disappointed. Instead of the wonderful dinner I was expecting, we were served food on par with truck stops and convenience stores. To summarize briefly: the portions were small, condiments (gravy, cranberry sauce, butter, salad dressing and rolls) were quickly provided, but had to be requested. The turkey was dry, the cornbread dressing appeared to be only cornbread, the green beans and mashed potatoes were a one on a scale of one to ten with Alpo being a four..., the rolls were hard and cold. One person in our party ordered a chicken breast salad. It was ...interesting. The greens were wilted and soggy and chicken appeared to be covered in herbs, but was tasteless? Part of the bone was sticking out of the breast, if indeed it was a breast. I guess they look that way when carved with a chainsaw. Now on a positive note: the iced tea was good, our waitress was very cordial and attentive...and the butter was good...and the cutlery and napkins were clean. Well, that's it. We might try Hotel Settles for thanksgiving dinner in 2023, but after today's lame showing - probably not. Maybe a corn dog at Loves Truck Stop.
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October 2022 by Sheli Buck
Sandra and Robin are fantabolus!! Love these ladies!!
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September 2022 by Keshia R.
I was in Big Spring for a business trip. This hotel came highly recommended by my coworkers and business partners. Boy am I glad I stayed here. This renovated historic hotel is a gem. It is absolutely beautiful. They have a restaurant and bar inside the hotel, a beautiful pool with a jacuzzi , a gym and a spa. I was in room 902. The view is of downtown which appeared to be abandoned and old. Next time I will request a pool view if they have it. I work for a government insurance company so I was able to call and get a Government rate. The government rate is not available on their website. You do have to call. I called and booked with Zoe and her customer service was second to none. She was so pleasant and very informative. She answered all my questions. I arrived on Sunday just before midnight. They do lock their doors at midnight so if you don't have a room key you will need to call to be let in. I like that they have lots of cameras and they lock the doors to keep people safe. They have free street parking and a parking lot across the street that is free. The parking lot has a lot of pot holes. Pay close attention to the street you exit on because the street on the main road is a one way street and the other road is a two way street. That's the fun part about being downtown, you get to guess if this is a one way street when signs are not visible. The Greyhound bus station is not to far from the hotel. I noticed that while driving around at night. I felt like I had the hotel to myself most of the time. Only after work hours did it seem to have more people and most of them were heading to the bar. I am looking forward to my next time in Big Spring. I will stay here again and next time I am going to the spa. I highly recommend this hotel.
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February 2022 by Bencheeto T.
Was there for the Clay Douglas Appreciation Pancake Breakfast in January of 2018. The pancakes were delicious and a got a free signed copy of all of Clay's books! A great hotel!
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August 2021 by Minnie M.
Gorgeous and comfy hotel! I wouldn't stay anywhere else when coming to the Big Spring area! The grill menu changes weekly or monthly - but regardless the food is always fresh and tasty! The staff are also very nice! Being pregnant I am constantly staying hydrated and they also accommodate me with my requested pitcher of ice water and countless room service food items! Lol would recommend!
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August 2021 by Paul S.
We had a great experience. I've been intrigued about the hotel after seeing stories online and in magazines. We rerouted a drive from Santa Fe and couldn't be happier. Stayed in a Heritage Room with Parlor. It was beautiful and extremely comfortable. Had a great nights sleep. It's got the mystique. If you're into it you'll be really into it. If you just want a great place to stay this is a great place. Take some time for the pool - it's like a vintage movie. We ate at the Pharmacy Bar on a Sunday night - it really felt like a throwback meeting place for travelers and locals. We thought the food was good with very friendly and personable service. We'll be back and I'll look forward to see how things around it are redeveloped.
