Higginbotham Brothers is a hardware store with a mix of customer experiences. The store consistently has the items customers are looking for, and many find the staff to be friendly and helpful, with specific employees praised for being diligent, nice, and professional without attitude. New ownership is viewed positively, and cashiers are noted as friendly. The store is also commended for handling exchanges without hassle. However, experiences can vary. Some customers report unhelpful interactions, particularly over the phone regarding product availability, where staff could be friendlier and more efficient. A couple of older employees are sometimes seen as unhelpful. There is a noted contrast between exceptional service from certain individuals, including a manager who sets a strong example, and other employees who do not always follow that lead. Overall, when customers receive good service, they highly recommend the store.
