Hardware Stores in Big Spring, TX

“Very helpful employees. The washer we bought didn't work, so someone came out to look at it. When it was determined it was a bad machine, they brought out another one, installed it for us, and made sure it worked. Thank you!”

“Purchased a chorded Hercules saw and beam cutter about 4 days ago and I simply couldn’t get it installed. Went through the directions, videos and even customer service, still nothing. I decided to head back to harbor freight yesterday morning to see if I could get some help, maybe someone else had gotten it figured out. Ryan was the manager that morning and went above and beyond trying to get this beam cutter installed. We finally figured out that the beam cutter was not going to work on the chorded saw. Ryan filed the return, and got me on another saw. I was finally able to get the beam cutter installed. There’s a ton of other stores like harbor freight, but it’s the customer service that does it for me. Ryan thanks for helping out a neighbor. I’m sure as the store opens, there’s a ton of paperwork and a million other things a manager’s gotta do, but Ryan made my issue a priority.”

“Final update from reviews below.
By chance, I met Loyd today while returning items. Without going into specifics, I would say Loyd took care of me like I expected, but it very rarely happens anywhere. Meeting Loyd made me take another look at how harsh I sometimes can be reviewing. I saw a manager that without a doubt, mentored his employees and set an exceptional example. I believe he honestly cares that each customer experiences the service he provided to me today. His employees don't realize how fortunate they are to learn from Loyd . His example can be followed in every facet of life, from external to internal customers. If he could get his employees to follow his lead better, he would be the only hardware store open in a fifty mile radius.
First review.
I have had two bad experiences and one ok experience when calling about product availability. Nothing from those experiences screams that I need to step foot in this store. If your answer is for me to come by and look to see if it's what I need. It's probably not worth my time calling or going by. In addition to that, the person that initially answers the phone could be friendlier. Furthermore, if the person that initially answered calls can't answer a question, he or she should just ask what department the caller needs. I don't like explaining to someone in detail to just be passed on. Feedback is only valuable when someone cares.
UPDATE I decided to stop by and see if I can get a few things I need today. That's a good thing since I can add photos. Lisa stepped in without being asked and helped me diligently to find several items around the store. I asked a gentleman who was not busy where the item was at, and he spouted off 4 different isles I should go look on. Well, thank you, Lisa. The guy should follow your leadership . I'm going to raise the star rating from 1 to 3 just because Lisa was so good.”