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“We have been very pleased with the services and support provided by the Round Rock branch of South Star Bank. In particular it has been a real pleasure to work with Diane Romo, Personal Banker. When we first visited the bank shortly after it opened, Diane greeted us and made it easy for us to open checking and lock box accounts. Any time that we visit the bank she remembered our names and is always willing to help if we have a question about our accounts or the bank's web site. We greatly value the skill and efficiency with which Diane addresses both simple and complex transactions such as a wire transfer.”
“I started my relationship with an auto loan and a savings account - I wanted to test the waters. I started going by the bank more frequently and really enjoyed the staff and noticed that they always remembered my name when I'd stop by. That made me feel more welcome.Fast forward to now and I've got several accounts and loans with CNB. How can you not want to do business with a bank that has such a polite and friendly staff?My opinion is that the professionalism and willingness to go above and beyond starts at the top with the leadership. Both Brian and Anna are great leaders and examples of how to give A+ costumer service.I look forward to continuing my relationship with the bank and would recommend you stop in and meet the team.”
“I can't recommend Frontier Bank of Texas enough. If you want to feel like a person and not just a bunch of numbers on a spreadsheet, this is your bank. Liza Ramirez walked us patiently through our home purchase and made us feel like we had a true partner every step of the way. We would use them again in a heartbeat!”
“The University branch in Round Rock was self service so I did just fine just fine. I am very disappointed that the new location in Georgetown has been in excess of 1 year coming. That lets me know that Administration doesn't really doesn't care about Georgetown Texas....I am seriously considering finding a new Credit Union here, and probably do just that.”
“I LOVE the VeraBank in Round Rock and it is at an OPTIMAL level! The Branch Manager, SAMONDRIA MONIE IVORY is GODSEND! I had a bad experience with banking at the Killeen and Harker Heights location and with her professionalism and knowledge she FIXED my banking needs to pay a bill in an hour. She listened to me, had empathy, resourceful, and offered solutions. They even stayed past closing time to fixed my issue. Because of SAMONDRIA MONIE IVORY, the Branch Manager she has restored my trust with Verabank and I will continue with this bank, but will ONLY go to this location where I live in Round Rock. Thank you SAMONDRIA MONIE IVORY and your team for your professionalism, positive energy, and optimal service! I RECOMMEND EVERYONE come here for their banking needs!”
“Been a member since before when it was bancorps south
Best customer service
Best head teller I’ve experienced in awhile from a cadence bank . Not sure why there’s so many people hating the crossover. People don’t like change I guess”
“I came in to buy a CD and there was a long wait. After awhile I asked Brandon who was greeting customers if I could schedule an appointment for later. He took charge and filled out a form for me and sent me to the video teller and it was quick and easy. He did a great job.”
“Thank you, Lino, for your exceptional service during a challenging time. Despite losing my job and feeling ashamed, Frost Bank's team at this location surpassed my expectations, treating me with genuine care and respect. It's refreshing to encounter a bank that treats customers like real humans. Highly recommended!”
“I went into the branch one afternoon with a problem with my account.Veronica Aguilar greeded me, we sat down and she went to work. She admitted she may not be able to help. She tried so many .different things. When she couldn't figure it out, she went to her manager. He came out, listened and confirmed it was a scenario that their positions can't do. We then went to his office. Veronica didn't give up. Her customer service was incredible.”
“Alejandra Valdes made such a difference in my life today! She wasn’t there today but Tuesday Dec 13th she advised me of the fresh start loan and because of her I will be able to enjoy my Christmas break!!! This is not even my branch and she saw that I was In need of help .. the fresh start plan gives you a Fresh start when you are negative in your checking account . Please ask about it it’s worth y the shot ..Alejandra Thank you so much for making a huge difference in my life and for taking the time to advise me of what offers you have God bless you Merry Christmas ????????Sincerely,Reynaldo Reyna”
“Jessica was super helpful today. She patiently helped me solve an issue with another credit union. TruWest is a shared branch - it wasn’t even a TruWest issue. Thanks Jessica!”
“The BEST bank! After negative experiences with all of the big banks, we switched to RBank for their kasasa cash checking account. It was a wonderful decision. They give the best customer service and did a wonderful job on our mortgage. It is easy to get help if I have any issues. We’ve been using them for 10 years, and we kept them as our primary bank even after moving. So glad we found them.”
“Regardless of which branch I visit, the People of Regions have always gone above and beyond to make sure I have exactly what I need. I feel confident try they have my best interest at heart and will do whatever it takes to help me solve any banking questions I have.”
“Matthew and his team seem to care about providing Good and often Great, Customer Service. We reopened our account (since moving to Texas, where there were no locations until recently), about 10 months ago, so this review is overdue. Each time i / we go in for any service, we are always greeted with a smile, attended to professionally and our needs are taken care of. I would recommend anyone to become a PNC customer.”
“United Heritage Credit Union Bank of Round Rock is a great place to open up a new bank account with because they have amazing customer service and a awesome online app that’s very easy to use. The best part about opening up a account with them is they treat you like a individual not like a account number like most banks tend to do so . Special thank you to Deena there Branch manager she is a very nice and helpful person who really cares about her clients!”
“We enjoyed completing our paperwork online and the response time for our questions was great! It was nice to be able to log everything into one site to keep track of the documents.”
“The 'drive through' was a bit slower than it could have been, but only bc the teller assisted someone who arrived later than I did. Didn't mention I didn't appreciate being bumped; just let it go & wished him well.Still giving 4 stars bc I like WF as a bank.”
“I have had nothing but good interactions with the people at this branch office. I have issues with IBC mortgage but the people who work at the IBC branch office on Gattis School Road are very helpful. Doris, who is in charge, is awesome and the rest of the staff is great as well.”
“Wow. One of the best customer service experiences I've ever had. Extremely professional.Thank you!Sept 10 - Gerardo Solis is fantastic. He went the extra mile to help me today. Quick and fantastic customer service. Thank you.”
“Had an excellent experience at this branch. We were traveling, and Travis went above and beyond to help us. Excellent customer service and easy to find. Thank you!”
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“I nominate Jenn Barker from the Round Rock branch of Happy State Bank for their employee of the year. Ms. Barker's friendly attitude and expertise was most welcome in my circumstances. The branch itself was easily accessible from I35 and the entire staff was professional and courteous. I would recommend them to anyone looking for a bank, without hesitation.”