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January 2024 by Ngan T.
Despite the overwhelmingly negative reviews, my experience at the store was surprisingly pleasant thanks to one employee. I believe her name is Yari. She was an absolute godsend at helping me find my items thanks to her efficiency and patience.
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July 2023 by Jeff W.
Please do not use Walmart when ordering for deliveries. They use a third party entity. We ordered a tv, driver delivered to the wrong house/address. Email with a picture confirmation of wrong house.Trying to get a refund. I have had a "chat" twice with 5 different people. My husband went to the store because they don't answer the phone at the stores. Nor do they answer the 1-800 number. I have contacted our bank and have a police report number for documentation. Again, please do not order from Walmart. I will pay twice the price to never purchase another item at their stores. Their customer service is horrible. I posted this on Walmarts Facebook page and they deleted my post twice.
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December 2022 by Don B.
I have been shopping here for about 11yrs used to be my favorite Walmart loved it. Over the last two years this store has went down hill a lot most of the employees are rude if you ask for help blows my mind then there trying to run you over the ones doing the online shopping. I've also I ask the manager to please do something about the cars doing 45 mph in front of the store. Nothing at all has been dune . So I toyed Target the other day wow what night and day that's who will be getting my money now . They had cones and stop signs in front of the store to slow the cars down had very nice shopping carts and I couldn't find a red table cover so I ask the lady was very nice to me help me find it wow I will be a Target shopper now .
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September 2022 by JJ B.
Customer service is non-existent. I called multiple times. Phone rang for 5 minutes straight each time before it hung up. I hit every number option available on the phone menu and never spoke with a human. I placed an order to be delivered. I know it was shopped because they sent me my substitutions. But they can't get it delivered. I called repeatedly so I could just come pick it up. Something that is supposed to be a time saver was a complete waste of time. Goodbye Walmart. Hello Target.
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August 2022 by Lori B.
Where is the manager David? He been on vacation. Customer care never answers the phone. They left me on hold literally 1hour. Shannon left me on hold. David never returns calls ever. He has been the worst leader ever. I hope the coach Keisha gave him my info. This Walmart is literally turned upside. How can a person get paid big bucks to ignore real concerns. Safety issues not answering their phones. Joshua was the worst overall ever out of the 3 employees'. Fire the staff starting from the top with Mr. David. This a job not a hobby.
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July 2022 by Nathan A.
Worst customer service ever. Tried to do pick-up, ended up coming inside. Ask for Pick-up and provided my name. Lady left to go check on it, don't know if she quit or decided not do anything. Literally have been waiting for 15 minutes and no one has explained to me what is going on. Meanwhile one girl sit here in front of me tinkering on her phone. So yeah, bad customer service. Do better.
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July 2022 by Daniel S.
Customer service closed at 7:30pm due to some technical issue, seems to happen a few times a week, either that, or they are just closing it down early just because they feel like it.
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April 2022 by Mike W.
Benbrook has decided 90% of their check outs are self and only 2 assisted. Then they put very slow people there so you leave to go to self. The place is not as cleans as willow park nor as organized. We love closer to benbrook but will continue with the willow park one due to lack of quality and service.
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November 2021 by Andrew Roberts
Hearing rumors that there will be no more cashiers! I hope this is not true. If so I will not shop here for anything. Walmart does not pay me or give me a discount to scan and check my groceries. Right now this Walmart is ok but We will see.
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November 2018 by Day Treadwell
Lady was super friendly and helpful.