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January 2024 by Spencer Shepherd
This place is incredible. Went in for flu symptoms and they got me in right away, was very friendly, rooms were nice and quiet. Dr. Pelli and Nurse Marisol took care of me and checked every box they could to ensure I’ll get better. Would recommend to anyone
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January 2024 by Victoria Trepanier Maldonado
I couldn’t be more pleased with TotalCare ER. Dr White, RN Hannah, RT-Shanna and of course Lisa at the front desk! They were so wonderful to my husband and I. I came here due to stomach pain and was at my wits end and they were fast and efficient with their care and diagnosis. I’m still on the mend and going to the doctor for me is like pulling teeth. I HIGHLY recommend coming here for any of your immediate needs.
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January 2024 by Bresha Shepherd
The best Dr. I’ve ever seen hands down. Thank you Dr. Pelli for being a God sent on a rough day and for your care and compassion. Also, His nurse Marisol, was WONDERFUL. I highly recommend this place and wish I could give more than 5 stars. Thank you!!!
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January 2024 by Reagan Wilkins
Incompetent billing department. I have sadly been dealing with this company for over 3 months now. I’ve been charged 3x the amount agreed upon via contract and not a single person at this place can seem to stop charging my debit card. I’ve been told my account has been closed and my card has been refunded 3x now, yet every single month almost $1,000 is taken from my bank account. I cannot grasp an ER not having proper communication, training and knowledge to handle customer accounts. If I could give zero stars, I wouldn’t even give that. I’m being robbed by an ER group every single month, and their 3rd party billing department NEVER has a clue what’s going on. Trash!!!!
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January 2024 by Amber Bailey Perez
My experience here was excellent. Everyone was kind, patient, and truly caring. Dr. Pelli thoroughly checked everything and made my health a priority. My nurses, Joe and Paulette were knowledgeable and attentive. The radiology techs, Antionette and Zuaneshly made sure my CT scan was completed as quickly and painlessly as possible. I cannot recommend this er enough.
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January 2024 by Jeff Cassens
Nurse was great. Very knowledgeable of medications. Dr Pelli took extra good care of me. Got me on the road to recovery for my cruise. Just a great service overall.
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January 2024 by Bethany Easom
Walked in and was helped immediately! They were so kind and took all the precautions to make sure everything was ok. Was out in about an hour. Very grateful for their service!
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December 2023 by Creig Anderson
On 12/24/23 — CHRISTMAS EVE! — I had a sudden bout of A-Fib, & a heart rate in the 130’s. My wife had gone to Total Care ER once before, she called them, they told her to bring me in asap, they admitted me quickly, took an EKG, confirmed AFib, then gave me some meds (Metoprolol) to slow my heart down.
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December 2023 by Mike Skaff
Absolutely fantastic, there aren't enough adjectives to sing the praises of TotalCare ER in Benbrook. Dr. Pelli, Paula, Chrisenda, and Wendi are extremely compassionate, competent, and professional. It's nice to have a local ER.
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December 2023 by Alex Newton
Easily the kindest people I’ve ever been in contact with within a business. They made me feel cared for and comfortable like I was a guest at a 5 star hotel. Highly recommend!
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December 2023 by Lesly Rangel
Disappointed. Went in Sunday at 2am bc my 7 month old had 101.6 fever, we rushed in. As soon as we came in we were asked what was wrong and as I told front desk staff. She immediately said my baby was teething and that I should go home because there was nothing they could do and 101.6 fever is not something to “worry about”. My baby was so sick all Sunday afternoon and night, As a first time parent I felt like something was wrong but I decided to believe the “professionals”. Today, Monday I was able to take my baby to his pediatrician. Test came back positive for Covid! If I could give it no stars I would.
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December 2023 by Nicole Flournoy
The care received by this group is impeccable. I’ve taken my young daughter here twice, both times the teams have brought a smile to her face. In those moments when your momma heart knows something isn’t right this is the team you want looking after your babies. They are an absolute God send!
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December 2023 by Calan Bateman
The staff were kind and very professional, I was seen very quickly and checked in on multiple times through the visit, and overall everything was better than I could have expected. If you are OK with the fact that this IS and emergency room and, as such, comes with those same prices, I could not recommend this more if you are very ill or in need of immediate medical assistance.
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December 2023 by Kitsy Carter
I took my 4yo daughter here on a Saturday. Dr. Pelli and the nurses were amazingly kind and attentive. Taking a child to the ER is never fun but they worked very hard to keep her comfortable and happy. They were diligent to figure out what was going on with her. RN Joe called 3 days later to give me the results of a test they did and was very personable and asked how her progress had been.Very clean, comfortable and hospitable. Highly recommend!
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December 2023 by vka
I can't say enough remarkable things about THE ENTIRE STAFF at TotalCare Emergency Room in Benbrook! From the moment I walked in, I received the warmest greeting from Ray (front desk receptionist). Leslie (RN) was absolutely wonderful, kind, professional, intelligent, and so very caring. Antonette (x-ray tech) and I became fast friends. She was knowledgeable, professional, experienced, and she put me at ease immediately. Dr. Pelli was my attending physician, and his bedside manner was EXCEPTIONAL! He was kind, patient, knowledgeable, and actually spent a considerable amount of time answering all my questions. I wish he could be my general practitioner. When it was time to leave this extremely clean facility, Lisa (front desk receptionist) kindly took my payment for services rendered. 10/10 would recommend!
