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September 2023 by Andrew Doerfler
Kathy was courteous, prompt, and personable. Love this place for being convenient and honest.
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September 2023 by 1iScareCrow SOTO
These guys are good….Toyota Lexus Doctors…FIRST time here…So far so good..!Service: Auto engine diagnostic
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September 2023 by Evelyn Yoon
This was the quickest and best service I have received in servicing a car! I will most definitely spread the word!
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August 2023 by Tory Taylor
Amazing! Fixed my car quickly and professionally for 1/2 the price Lexus was charging.
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June 2023 by Amanda Trevino
The people at Pratt are the kindest, smartest team!! My family and I have been coming here for years. They're truly incredible at what they do.
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March 2023 by Jack Price
Good folks. Straight shooters. Took my little rav4 2 door to them for a timing belt and it came back working better than ever. Thanks Pratt Automotive for your integrity and a job well done.
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February 2023 by Sonja Johnson
First visit, called about my brakes squeaking. Kathy ask me to bring in my car. Chris the mechanic looked at my brakes and observed they were after market. Chris, the manager informed me the brakes were not a safety issue. Chris, the manager provided me with a written report for my records.
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August 2022 by Richard Farrelly
After George Bean took over, there was the question, would the service still have the same integrity? AND the answer is a resounding YES! George and staff make a good back door team to diagnose and repair any Toyota product. Vicki just makes the communication with the clients as smooth with price quotes and explanation of repairs. Our family has bought over a half dozen Toyotas from a local dealer over the years, only to get them serviced at Pratt regularly. As mentioned in other posts, they will give you a true evaluation of the car, letting you know what NEEDS to be done versus what can wait. Their pricing is usually 20% less than the dealerships. They may be backed up for routine repairs, but in a pinch can sometimes work in an emergency. The nice thing is they dont take your car in promising it on a given day and hold it hostage for another two days. If they tell you it will be ready by 5PM, usually it will be ready no later than 6PM!If you have a Toyota or Lexus and need repairs, call Pratt Automotive!Services: Brakes
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August 2022 by Gregory Hersey
I took my vehicle in for transmission issues. I had to leave my car because it definitely needed a new transmission. They were super sweet and offered to take me home.
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July 2022 by Harrison A Perrin
A terrible experience at Sewell Lexus (they lied and said my vehicle had an oil leak requiring a pricey repair- thank goodness I said I would handle it another time!) led me to try a dealership-alternative and I’m so glad they did. I found Pratt by driving by. After reading their reviews, I decided to give them a try. Wonderful experience. Very reasonably priced, professional and friendly. Pratt will be my go-to as long as I live in Fort WorthServices: General repairs & maintenance
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May 2022 by belindawilliams504
While driving to after school pickup, the skip plate came loose under my car and started dragging on the cement, so I called my son who is a mechanic in another town, he told me to stop in at Pratt’s since it was only a few minutes away and see if they can take it off or Re attach it. Without an appointment, I stopped in and these guys were super helpful, very friendly, and I got really good vibes from this business. They had me back on the road in minutes! There were other happy customers in the lobby dropping off and picking up their autos as well, so I highly recommend this top notch business!!! There was one sweet super helpful lady zooming around that was keeping the ball rolling!Service: General repairs & maintenance
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May 2022 by dakota baker
My mom was about an hour from home. The skid plate fell down on her car and was dragging the ground. She pulled in, the guy immediately put it on the lift and pulled it off and put it in the back of her car for her. They were extreamly polite and professional and even refused to take payment from her! Very stand up people. Thank you!Service: General repairs & maintenance
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May 2022 by Steven Thompson
Excellent service, friendly staff and comfortable customer lounge. Oh yes, prices much better (20%) than Sewell Lexus.
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February 2022 by Kevin Zendejas
Great local mechanic shop that does good work at reasonable prices. I use them for regular service and maintenance for all of my vehicles. 5*****!!
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December 2021 by tammy stiles
Great service! Very friendly and honest. Vickie exceeded my expectations with her helpfulness. Excellent work and fair price. I'll definitely continue to take my Toyota to them.Service: Brakes
