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November 2023 by Corinne Sailor
If I could give 0 stars I would. All of our belongings were damaged due to a water leak. When we went to the storage we had know idea there was an issue. We opened it and tons of water and mold. They had a bucket above our storage unit. All of our family photos, diplomas, wedding dress, furniture and much more. I asked the older man at the front who is always rude why didn't he atleast give us a courtesy call. He said well I only work here 2 days a week. My thing is they knew there was a huge leak even the lights were out on that isle due to the leak. It had been that way for awhile because some stuff was moldy. I have never seen anyone so incredibly heartless and just didn't care at all for all the priceless things we lost.
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October 2023 by Pamela Reese
I rented space M008 for about 3 mos..all was ok until I misplaced MY lock while there and replaced it with one of their temporary locks. Until I came back 2 weeks later and New Shoes 2 pair were missing..there was an older guy there at the time normally the younger guy is there..the one I felt more friendly vibes from..I never thought the older guy would allow something like this to happen..I'm truly upset and dissapointed..I moved out on 10/13
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October 2023 by Susan Hill
This place is absolutely terrible. Every employee is rude and it’s impossible to reach the owner. I was set up on autopay and one month it was randomly taken off without anything said to me. Several months went by and I received a call the my stuff was going to be sold at auction due to nonpayment. No one called prior to let me know. When I tried to get it all taken care of they gave me nothing but attitude. I finally got caught up and they still had their lock on there so I couldn’t access my stuff. Take your business elsewhere!!
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October 2023 by Nick Miller
Needed a uhaul for the day, reserved it online, pickup and drop off were easy, and the price was fair. Mitch was great
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October 2023 by Teresa Kaye Wooten
For the amount of money I have to pay which is $140 every month and it's only open from 9am to 6pm with a limited access to my own belongings why would I give this place a good review yeah it is A/c in all but come on that is just way to much money for limited access and you can't even come and go as you please it's just not worth it but I can say the folks are very nice and they do what you ask of them I can highly recommend the folks not the place
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August 2023 by Sandra Newkirk
Love the Benbrook Self Storage.The young man, on Saturday's, will help with anything you need. He is always polite and courteous.
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November 2022 by Mer
Convenient location, poor customer service.
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October 2022 by Tom Hamilton
I have used this place for years these are good people and that is hard to find today.
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October 2021 by Trista Williams
If I could give no stars I would. I had called weeks ago to see about storage unit availability and pricing. No one would answer the office phone, so I ended up finally just leaving a voicemail. No one ever returned my call. I call back again today. I spoke with a man who was EXTREMELY unprofessional. I advised him of my experience and he just told me "well what do you expect me to do about it...do you want to just get on a waitlist or what". I asked if there was a manager that I could speak with. He snickered and sort of laughed and said no, then he proceeded to ask me again if I just want to be on a waitlist. I explained my disappointment and would like to be able to talk to another representative. He then just hung up on me.
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October 2021 by David McClellan
This has been a great storage unit. I like the big door loading door. Plus, numerous carts available to help move boxes.
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October 2021 by hector martinez
Place is old but clean
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October 2020 by Christy Conley
I have used this company a couple of times for storage and uhaul. They are very nice and reasonable pricing! Would use again in the future.
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October 2020 by shain hinson
where is your website? you do not come up on uhaul.com
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October 2020 by Pati Stricklin
Safe place for all your valuables
