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February 2024 by Sam Lasater
Very friendly staff
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December 2023 by Mimi Mimi
Untrained branch personnel made a mistake on my accounts, and I’ll be moving my accounts from PNC as soon as possible. Also, in the time that I’ve had my accounts, the bank changed from Texas Bank to Compass Bank to BBVA Compass to BBVA to PNC. When it changed to PNC, PNC didn’t give customers access to our prior year’s bank statements online, we lost access with BBVA, and PNC would only give us these statements if we paid for them. Huge mess. Who knows if another merger, acquisition or whatever will happen again. Steer clear of PNC.
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May 2022 by S B
Have to say PNC is the most useless, pathetic bank there is. They should never have bought BBVA. This bank should just shut down its so bad. How did it ever get so big???? I don't blame the local brances. Its the corporate office and their policies that is so pathetic.
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October 2021 by Nancy Blevins
Lance was very helpful
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September 2020 by Tulsi Suzanne Shrestha
I have been to several BBVA locations and never have I encounter any problems with them but this particular branch in Benbrook has the worst customer service ever. The lady always give customers hard time. This branch is closer to where I live but they make it so inconvenient to do business with them that I would rather drive to other locations and get good customer service. I would give zero stars if I could.
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September 2020 by Jody Cost
I was apprehensive about going to this location due to the reviews but Rennae was great! Excellent customer service. Thank you.
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September 2016 by Karl N
I'm not a current customer. but am looking into opening an account with a bank that has national exposure. I travel and my local bank doesn't have many branches. I called several times, no one answers.
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August 2016 by Laura Gossett
Tried for a month to get a hold of the new accounts dept. Left many messages with no response.
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July 2010 by A Google User
I call and I call but nobody ever answers at this branch.
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February 2010 by Peter Cox
I've corrected it to be the same as on the BBVA Compass Web site.
