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September 2023 by Asher Ortiz
I went into a couple Cricket stores about a month ago because someone had ported my number to a different company and used it to access my bank accounts. ALL the other CS I spoke to were horrible except Amelia here at this store. She spent probably an hour working with me and getting cases opened instead of writing me off and saying I needed to just buy a new plan and SIM. It finally was resolved today because of that case she opened and I'm finally getting my phone number back for my business. Thank you so so much for being stellar customer service from the bottom of my heart.
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July 2023 by Natasha Birdsong
They didn't answer my question about my sd card
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July 2023 by Vickie Proctor
Awesome service very friendly and helpful. Thank you Leslie for all your help and patience. You are AWESOME!
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May 2023 by Kerry Leise
They owe me over $260 for nothing in return. Said the service would kick in in an hour but my phone wasn't even compatible with the company. They refuse to refund my money even when it was on autopay making payments for no service. I do NOT recommend them to anyone.
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April 2022 by Barbie Krenek
My mom was approved for discount on a $30 plan. No monthly service. Since she was approved. She is on a fixed income and no debit card to put on file. The employees and manager to me that i would not be charged if I used my card. Cricket interrupted services 1 day before the government assistance program would pay the next month . The government assistance approved her first day and they were paid. Before the next payment my card was charged and then the government assistance program confirmed that they also paid. Now they do not want to refund my money. They want to tell me just this one time you pay and next month no. You got paid twice on this account and withdrew additional payment. After being on hold 2 hours they refused to help me …. I’m going to call the government assistance and reporting this location for double dipping.
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April 2022 by Landford Flewellen
I bought two iPhones 13 cases screen protector the works. one of the cases didn’t fit on the phone correctly but they sold it to me not knowing I can back 1hr later to fix the issue at first they didn’t want to give a refund exchange nothing ..Check your products Before you pay for because They will sell it to you and don’t care
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March 2022 by BarRbie Martinez
very lazy ladies that work there. .they have no common sense or courtesy to help the customers .cricket Joining the government Assistance program and blowing off the elderly. .
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March 2022 by Gerardo Amado
Amelia was the Rep that assisted me today. She was very helpful. I give her a 10 out of 10. I would highly reccomend her to Friends and family* She needs a raise. ?
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January 2022 by Dalilah Gonzalez
I came in there and was really upset when i found out Laura wasn’t working there anymore she was always so helpful and patient with me such a nice girl, another girl helped me she was helpful too not like Laura.
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November 2021 by Jesus Tovar
Alexis and Daniela were so helpful when I upgraded. They gave me a great deal! They were patient when transferring everything to my new phone.
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November 2021 by Edgar Rodas
Alexis helped upgrade my phone. The whole experience was fast, friendly, and helpful.
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May 2021 by Chris
Always good no problems
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December 2020 by Anthony Shelton
Not going to tell in detail but tried to not give me money charged off my card for a new phone was told they can only give 50 bucks back out of 150 and I never had the phone in my hands at all yeah huh NO!! We we worked something out
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June 2020 by Patty Rdz
Thanks to the girl that help me n my husband switch to cricket for a better price she had a great customer service training I’ll recommend all my ppl to her she was awesome!
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June 2020 by Gina Simmons
Great customer service and very efficient, glad I went to this location to get my new phone and number. Thank you.