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September 2024 by Deszarai Henry
Would give 0 stars if I could. The people behind the counter are rude, I've given them my insurance twice now and they still keep trying to make me pay full price I asked a question and the lady just ignored me and started helping someone else. When she came back to me, told me to go around in the lane again to wait another 30 minutes for something the heb app texted me and told me was ready. Switching pharmacies.
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July 2024 by Tammy Benton
I’ve always used Pharmacy Plus (GREAT, friendly service) but they unfortunately closed and I had to move my prescriptions to this HEB location.
EVERY TIME I come I’m waiting FOREVER! It’s truly the worst, whether you’re standing in line inside or in drive thru. A couple of the employees are pretty rude and get very short with you. There’s one older female that’s really difficult to work with. I would not use them unless you have to. Ridiculous service. I’ll be making the short drive to China Spring’s Pharmacy Plus
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July 2024 by Katy Nolde
Horrible horrible customer service, rude like your bothering them, I come from dallas and their pharmacies aren't even this horrible even in the busiest places... heb when review after review is stating how rude your pharmacy employees are maybe take notice... Wendy is the worst
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July 2024 by Kamryn harcrow
Long wait time, slow service, not good customer service. Would rather get quick efficient service at a local owned pharmacy
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July 2024 by Moises Pérez Jr
It was very bad my mom fell drown Mr Billy he not dome to not do anything HAVE A LAWYER ALREADY MR BILLY
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April 2024 by Mayra Vargas
I visited this place and had a bad experience with a specific woman. I assumed my grandmother was exaggerating when she told me about her experiences here—that the women at the Bellmead HEB pharmacy are quite nasty and have occasionally brought her to tears. A heavyset hispanic woman appeared to be an inpatient, hurried, and commanding warden of a prison. HEB PLEASE make inventory on your employees and monitor how they are treating people! To the rude employee- You're busy, I know that. However, it is not necessary, in fact it is unprofessional and distasteful to vent your annoyance on the clients!
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April 2024 by neia alexander
Overwhelmed employees for sure
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April 2024 by stephanie chavarria
There are so many reasons why I rated this place as low as I did.Let me start off by saying that a few people that work there are in a good mood mostly.My problem is that EVERY TIME my doctor calls in my medications something goes wrong...the last episode was that my doctor called in 4 different prescriptions..I was standing there when the nurse faxed them in. I called them an hour later and they claimed they hadn't received the prescriptions.I got on the HEB PHARMACY phone app to check if they had received them yet. NOT ONLY did they receive them, they also posted them saying that each one of them had a different day they would fill them. Why? What? When?So I showed up in person to see if I could get some answers. The lady I spoke with looked stunned when I questioned the reason behind the pharmacy deciding to fill them when they wanted to and not as my ordered. HmmmThe lady comes back to the counter and quickly says, "they will be ready in 45 minutes.What is really going on here? When did anyone grant them the power to change the Order from the doctor? Ok..enough ranting. Sorry .? not sorry ?
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March 2024 by John Rodriguez
Terrible experience!!! Long long long line to wait! No help at the front.
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March 2024 by James Rose
Extremely long lines make it difficult on people that can't stand in place for long.
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January 2024 by Magen Ray
Great pharmacy.. but Tammie was somewhat rude when I told her I didn’t have my insurance card on me. She really shouldn’t huff and puff and roll her eyes at customers. I won’t be back due to her making me feel like an inconvenience or burden to her day even though I just got out of the emergency room. Make sure Tammie works on her customer service skills.
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December 2023 by Jody Funnell
One person working on a Sunday. Staff seemed untrained. ALWAYS this way, this must be part of HEB culture
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December 2023 by Moises Perez
I like heb pharmacy
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December 2023 by Melissa Bass
As soon as I get my new insurance at the beginning of the year I am switching pharmacies. They have been working on my very important insulin for the last several days and I get there this morning they tell me 20 minutes well I didn't have time to wait because of work I go back this evening after working 11 hours just for them to tell me they're out of stock and they don't know when they're going to get anymore
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December 2023 by Maria Hall
I love them i pull up and they are so kind and fast.. i get all my meds here and prepay is so easy .. i get meds and food here i love HEB ??????
