-
June 2024 by Rachel Seaman
They were not transparent in terms of cost and stated they were in network however just the facility was in network, not the doctor. Do not recommend.
-
November 2023 by Jennifer N.
I have had only experiences at their mobile bus and one other radiology imaging place. The other radiology imaging place was not a great experience when they were scanning me. It was very uncomfortable. I have been to the Rose's mobile unit and their service was always great and I was in and out, so I decided to try out their Galleria location. When I walked in, I stood behind a person that was being helped. When she was done, the older receptionist told me "you need to sign in over there" with a straight face and didn't even look at me. I thought that was a bit rude. Luckily the younger receptionist called me and she was very pleasant. I probably waited about 20 minutes in the waiting room before going back. I was afraid I was going to wait even longer when they had me undress and wait in another waiting room. However, they were quick to see me and the technician was very friendly. When I was done, they gave me a goody bag with some free toiletries in honor of Breast Cancer awareness month. So aim to do your scanning in October!
-
February 2023 by Tee R.
Horrible. I made an appointment 2 months ago. I showed up today for my appointment to be told that they do not accept my insurance and that I would have to pay $400 if I want to be seen. Are you kidding me!?!?!?! They've had my insurance info for months. They even called me 2 days ago to confirm my appointment and not once did they ever verify my insurance??!?!?! I'm a single mother and I missed time off of work to go to this appointment today. What a waste. The receptionist just apologize and said "I'm sorry they were supposed to call you but I don't see that they did." Do yourself a favor and go somewhere else.
-
August 2022 by Lynn I.
I called to schedule my first mammogram and was left on hold for 8 minutes on mute by a rep., I knew that I was on hold because the music stopped playing and when I decided to call back and merge the call. I heard someone breathing hard and then disconnected the call. I decided to call back, and the lines were busy, so I requested a call back with an automated system. I received the call back 10 minutes later from a different phone number, so when the lady on the line said hello - no company branding or nothing- I asked if this was my back from the Rose. She responded this is the place you called. I'm like, ma'am, it was a call back from a random number. Nonetheless, I stated that I was a new patient and would like to schedule a mammogram; she asked what kind. I advised her that my doctor referred me and asked if she could provide what I should look for on the order form to define what type of mammogram it is. She started going off on a tangent about she couldn't use the CPT code and to call the business department. Then I asked if she could verify if they accepted my insurance, and she told me that I needed to contact my insurance provider to confirm instead of asking her. We all know that one day you can accept the insurance and the following day not. I would take her a few minutes to confirm, and she was unwilling to do so for a new client. I told her not to worry about I would never patronize their facility or tell anyone I know too.
-
August 2022 by Emily R.
i came here as recommended by my doctor. the nurses had were both wonderful and personable- one doing the mammogram and the other a sonogram. however when it came to the doctor for my results, she came into the room told me my particular issue and walked out. literally one sentence and left. i wasn't told what the next steps would be or asked if i had any questions. i definitely won't be returning and i have NEVER had an experience in the medical field as such.
