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February 2024 by Christian
i was scared to go because of all the bad reviews but they took care of everything i needed so 5/5
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December 2023 by Jonathan Rivas
Very bad experience, their ATMs don't work, I'm still waiting for my money and they haven't deposited it, I've been waiting for more than a month
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November 2023 by Amir Borhani (Severe Amir)
This location is the ABSOLUTE worst bank i've ever been a part of. I own a check cashing business along with multiple other businesses, and I have to go to many banks per day, and I have never seen a worst bank. Yall suck bro. S U C K. So does the other branches.
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October 2023 by jose Valle
It is the intimate place that I recommend bad everything
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September 2023 by Omar Malik
Their cards decline for no reason and service is beyond pathetic here. I’d recommend staying as far away from here as possible.
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July 2023 by Ariel Arias
I went to withdraw money from this bank and after I left there they followed me and assaulted me, no one else knew that I went to withdraw money except the teller. Be careful with this bank.
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July 2023 by Johnny d
Lines are to long
Missing bankers to service people
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July 2023 by Eddie Vasquez
Very friendly staff
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March 2023 by Angel Smith
This is not a bank, it's an anti bank. Do you belong to Bank of America and have any banking needs whatsoever? Well go somewhere else, because this location will 100 percent find a way to not make it happen.First of all, you will wait in line forever. When it's finally your turn, a dour, angry, unhappy person will ask you what on earth you're doing there and how dare you bother them today, peasant.Do you need 50 one dollar bills? Well too bad, we don't have any. Yes this has happened to me more than once. Do you need a cashier's check? Too bad, the machine is down. Oh you're back for it? Well too bad, the one employee who does that isn't here. Oh, the machine is up and the person is here? Well guess what buddy, we can't do it in one transaction with your debit card. Oh no, you've got to fill out separate forms and do separate transactions, and you've got to get back in that long line in between. Haha! Peasant!I never come here without thinking about the goblins in Harry Potter. They will make you feel little and small and treat you with smug self satisfaction. It's not "Can I please have your account number?" It's, "Ma'am, you need an account to do that here!" Well duh, here's my debit card. It's not "Can I please see your ID?" It's, "Ma'am, you need a picture ID for that!" Well duh, here it is.Meanwhile the Chase across the street does what I want, efficiently and with a smile, always.They need to clean the bats out of their belfry. I'd rather walk across hot coals at 4 in the morning in 3rd ward than step into this God forsaken place
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December 2022 by Priscilla Rodriguez
Absolutely do not understand BOA staffing. Two tellers (in a lobby access only BOA). With 4 individuals at the front of the store greeting asking how they can help. When you inform you’d like to withdraw cash they direct you to the back (as if you were not already headed in this direction).Seems obvious if you are going to remove tellers for drive thru service and only allow lobby tellers. Maybe provide more than TWO tellers to provide service for the entire store.Seems simple I know.But sometimes people in management seem to not grasp simple concepts.For reference, the photo is the line of people all attempting to be serviced by TWO tellers. Not pictured, the two other suits whom were greeting.
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September 2022 by Maria Herrera
Honestly, Jose Solis their financial solutions adviser was great! His skills and customer service were above and beyond. Now-a-days is very hard to find dedicated people like him. People that are patient and understanding with the needs of their customers. Bank of America needs more Associates like Jose and recognize them too.
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September 2022 by Connie Culver
It took forever when I went inside the lobby. I got there at 10 am as soon as it opened and one of the employees asked if another man could cut in front of me. It was rude and horrible.
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August 2022 by Alex Stillo
Waited over 50 minutes for a notary. Was told multiple times it would be 10 more minutes. They only had one notary on staff…@The person who will respond to this review: please incentivize your bankers to get a notary and send me an email to invoice you for wasting my time.
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July 2022 by Jessica Parrish
Multiples teller lines with only two tellers working.
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July 2022 by Josue Salmeron
It's really bad, the workers look like they haven't eaten in months, a lazy person is faster than them, so I'm telling you everything.
