Walgreens, a popular pharmacy chain, has received mixed reviews from customers. The pharmacy staff is praised for their excellent service, with customers reporting fast, polite, and thorough interactions. However, the overall experience at this particular Walgreens location is less than stellar. Customers have encountered issues with incorrect store hours, poor photo quality, and long checkout lines with only one employee. The prices are also not considered reasonable unless the customer is enrolled in the discount program. The most significant complaint is the manager, who is described as unfriendly, irritated, and lacking in basic customer service skills. Despite these drawbacks, some customers continue to use this Walgreens location due to the convenience of the online pharmacy and text updates on refills.
They often will send a text saying that a prescription is ready and then after showing up, they will often tell you that the prescription is not filled and it will take 30-45 minutes. Wait times are insane. However, it is close to home so we have no real other choice except to drive way out of the way.
May 2025
Holding time on the phone waiting for a person to answer is unacceptably long. It is not clear if any one would ever answer if you keep waiting on hold. I ended up calling HEB pharmacy.
December 2024
Their hours are not correct. They close from 1:30 to 2pm, and the only place you'll find this info is on a post-it once you get hwre
