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February 2024 by Larisa Von Schimmelmann
It was very hard to find anyone who could help me and when I did, the person wasn't helpful. Item that I was looking for wasn't on the shelf and even though it was in stock, I couldn't receive it, unless I ordered it online. Isn't that what Amazon is for? Amazon it is.
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February 2024 by Ravindra Nath Jasti
Affordable
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January 2024 by Maria Skevofilax
Good variety and kind staff!
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January 2024 by Cathy Glenn
Organized and lots of options.
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December 2023 by Edna Foral
I’ve shopped at Michael’s for years, and I’ve always been happy with my experience. But I was at the Bee Caves location this week, and was blown away by the kind, attentive, and highly skilled young man who assisted me with a framing project in the framing department. His name was Peyton. I believe he may have been the department manager. Not only was he extremely professional, courteous, and had a great eye for detail, but he was also very patient and understanding as I looked through the multitude of options for my project. Once I made my decision, he quickly expedited what I needed, helped me check out, and I was on my way much sooner than I ever expected. Thank you so much Peyton, and congratulations to Michaels stores for employing such high caliber staff. Well done!
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December 2023 by b elders
Great customer service. Customer service agent had my items in my hands quick as a wink!
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November 2023 by A. Andre Chisholm
I was looking for a unique photo frame and they had it. I always purchase my photo frames and etc with them. The cashier was nice, polite and inquired if I'd found everything successfully.
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November 2023 by Dahlton Does
I've never got any framing done, but I am not at all surprised that the other reviews said not to get it done here. Regarding the framing side of things though I've walked by there a half dozen times and no one is ever there, and if you manage to wave someone down they say one minute then take ten minutes to come over only to tell you they don't know where something is.The biggest problem here is the products, prices, and employees... and the bathrooms/store is pretty gross/dated too. So basically the whole store lol. The employees are all really nice at least from what I've seen and experienced, but no one really knows anything about art or crafts or paints, or where anything really is. Like nothing at all.They take a really long time to find out and it does seem like they really want to help but if I were someone who didn't know anything at all about how to paint or create a project I wouldn't come here looking for help. You may get lucky though... Back ten or fifteen years ago I came to Michaels all the time for school projects, and the employees were these like grandma types that just knew everything about anything you were trying to do. You didn't know the exact name of something but could describe it and they could find it in an instant. That's really not the case anymore though.Prices: Mother of God these prices are out of control! I typically like to buy paper, or canvas materials in stores because shipping accidents and poor handling are so common these days but man there's like a 50% mark up for the lowest quality canvas here vs. Amazon. At least Target and Best Buy Price match this place... nope!Products: There are a few items in here specifically their standardized frames and larger bulkier wood items that I likely would buy here just because shipping would be a nightmare, but as far as the art supplies go especially when it comes to paint, markers, brushes, canvas's, and on the left side of the store as well as the middle it's all pretty junky. Like lowest of the low in terms of quality and brands. With prices that if looked up on Amazon you would literally see the same product for 30% cheaper. Everything to be completely honest though is pretty bad in terms of overall quality though. Just lots of cheaply made items being sold for ludicrous prices.I'm really not sure how much longer stores like this are going to be around, it seems like they should have already gone bust a while ago. The stores themselves and even this location which is in a nice area is really really dated. Like Walgreens and CVS levels of dated to where they haven't changed anything including those white vinyl tiles. Restrooms are disgusting as you'd come to expect. There are also large ladders/stairs leading to high up areas that are in the corners of the stores making it basically impossible to get to items, but also kind of seems like a safety issue too. That being said I think the store might be able to repurpose itself as a more crafty dollar store type of place, but it's not going to survive at the pace it's currently going at. I've seen maybe three other customers in this place every time I've come in. There are more staff than customers so you know they are just losing money left and right. That's it for this review! Peace!! -DD
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September 2023 by Abcdefg
The cashiers are awesome and knowledgeable. But this store never has the materials I need. Or their sales on canvas are sold out because of all the soccer moms.
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September 2023 by Leticia Hernandez
I love it, the store is clean and very organized!The cashier was so professional and sweet. Took the time to register me for coupons and promotions. Also explained to me where to find coupons in the App.
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September 2023 by SWFARE
The cashiers are awesome and knowledgeable. But this store never has the materials I need. Or their sales on canvas are sold out because of all the soccer moms.
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July 2023 by Leah Staines
Came in for a pumpkin candle, because I’m ready for it to be cooler outside! They had some great scents on sale, two for $8 so I swooped them up. They had quite the fall decor selection. The bathrooms could have used a cleaning. There was no line and check out wasn’t an issue.
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July 2023 by Laurie Parker
Lots of choices in acrylic paints & polymer clay, which are my two favorite mediums!
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May 2023 by Davis Castillo
Great crafts for the kids. Regular sales and specials to look for. Sometimes customer reps are hard to find.
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April 2023 by Russell Anderson
Usually not a long wait at checkout.Always has good deals. They discount items before holidays. Most other stores make you wait til after holidays to get discounts.
