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March 2024 by Paul Gulick
Perfect Quince Products, Virgin Mary Necklace, bracelet,ear rings. Zoe knows all the choices. Charming service and beautiful quality.
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November 2023 by Robin V.
This review is for the James Avery in Bee Cave, at the Galleria. Alyssa is the absolute best! She was so understanding and fixed the mistakes of the James Avery in Marble Falls! I want to say thank you so much, as my bracelet is priceless to me. I will be using this location for all my future needs from James Avery! Thank you Alyssa, I can't begin to tell you how valuable you are to that company and actually caring about your customers! Thank you!
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January 2022 by Shana Hyslop
Always so friendly and helpful, not to mention the great quality jewelry they offer!
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January 2022 by Nancy B.
My James Avery experience was remarkable! The wonderful lady, Eugenia, helped us with our purchase throughout our shopping time. We purchased charm bracelets with matching charms and she continued to provide us with the best ideas in stock, or other options. She was also very caring and informative, making our experience easy and quick! Very organized and neat store, and best jewelry.
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December 2021 by Gilbert Hernandez Jr.
Excellent service!!!
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September 2021 by curt gloyer
Very nice and helpful!
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June 2021 by Kim M.
Website looks good, but ordering difficult; could not seem to check out. Called customer service and Lupe took my order from the beginning because she "couldn't access" my online shopping cart even though I provided the number. Order placed, and then arrived un-engraved and JA refused to fix it. Never got a receipt, but they insisted on several emails and calls that I had not paid for engraving. Here, the customer is NEVER right. Have been buying their jewelry for nearly 50 years, spending thousands of dollars, and no more. Because of the pandemic, I tried online--service in stores is always a long wait, often don't have piece in stock, and sales associates are not that pleasant and certainly slow moving. Online is worse, because there was no specified error, just wouldn't place. Lupe was pleasant and patient, but either she or someone got the order wrong. Jewelry is nicely designed, and love to support Texas business, but service is zero, and long time customers are not treated as such. Lots of lovely sterling silver jewelry available elsewhere, which is where I will go.
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April 2021 by Mark M
Social distancing, mask required, attentive service, successful shopping experience, wedding bands acquired. :-)
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December 2020 by Susan B
Wow! What an amazing store! Great location. Great customer service. The manager personally cleaned my older JA necklace. Thanks
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October 2020 by Bo Sharp
Great service. Love the jewelry
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October 2020 by Stephanie Oliver
I bought a charm to add to my charm bracelet and they did a terrible job putting it on. It looks like a 5 year old learning how to write did it.
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July 2020 by Zack KC
Friendly customer service and they do quality work. Been a customer for 5 years.
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June 2020 by Elizabeth Rodgers
This James Avery continuously provides the easiest and enjoyable experience picking out everything from their beautiful jewelry to amazingly crafted key chains! The associates are both attentive and respectful of browsing time. Most recently, I was so comfortable with their adherence to CDC safety guidelines for COVID. Haile answered my questions and gave me options to try on a necklace, ultimately finding me the perfect one! This is by far my favorite James Avery lication.
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May 2020 by Bastrop906 Office
HORRIBLE CUSTOMER SERVICE! BOUGH A NECK FOR MOTHERS DAY AS SOON AS I OPENED IT TO LOOK AT THE MATERIAL OF THE NECKLACE VERY CHEAP MATERIAL AND NECKLACE WAS ALREADY BROKEN. THEY DID NOT WANT TO RETURN SPEND LIKE $80.00 DO NOT BUY HER FOR MOTHER'S DAYS YOU WILL JUST WAIST YOUR MONEY!!!!
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March 2020 by Suz
Wow! What an amazing store! Great location. Great customer service. The manager personally cleaned my older JA necklace. Thanks
