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March 2024 by Troy McMullen
Drove into town to do some necessary banking during normal business hours at the Bee Cave branch and was surprised to find the bank empty and closed with no information whatsoever. After calling to the bank I was told “sorry, maybe 10:30” What is going on? This is not a smoothie shop, or a skate shop where you open whenever someone decides to get out of bed.
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October 2023 by Trey Hellums
Drive one hour to this branch on a Saturday to open a new account. Daniel said he couldn’t do it because they were understaffed. He gave me major attitude. I love Frost Bank but Daniel is terrible!
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May 2023 by hbobom
Very inconsistent practices. You can do something one week and they'll decide to change it the next. Drive thru is especially notorious for this.
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September 2022 by Kristian Hamilton
After Wells Fargo refused to help me exchange foreign currency because I was not a customer... I get it, policy is policy, but they were kinda rude about it. In a scramble, I googled and found this Frost nearby and it closed within 15 minutes. I explained what happened and much to my own embarrassment got emotional about my WF experience. Adele was kind and patient with me and managed to get the currency exchange done within 10 minutes and I was out the door before closing time. Wonderful.
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February 2022 by Kimberly M.
I started banking here since my move from CA last June. It's a great local Bank. Very personable & love that drive-thru is open an hour earlier than bank. They are also very quick! I will be opening my 7 year old daughter a savings account if possible.
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December 2019 by Jed Kenny
Matt is a wonderfully helpful person. I had my bank account hacked and he walked me through all that was needed to close and reopen the account, while transferring over auto payments, and answering any questions. Highly recommended!
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August 2017 by Jim Warren
Frost Bank is the best banking relationship I have ever had. This branch in particular is small and friendly. My banker Lida always is ready, willing and able to help me with whatever crazy request I have.
