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February 2024 by Dan T.
This has to be one of the WORST CVS stores in Central Texas. They will do whatever they can to NOT DO THEIR JOB!!! Or blame technology for them NOT DOING THEIR JOB! That is one thing bad about technology now days. It makes people LAZY!!! No one wants to pick up the phone and make a phone call anymore. So We are taking our business else where. See You Later CVS.
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February 2024 by Jennifer Stevens
Terrible service! Very rude employees! Don't answer their phone. Of course I came in and they had a had 10 minutes left of lunch. What a pain in the rear dealing with thus pharmacy. I would go else where but my medication iscspecialy order and send to this store.
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February 2024 by Nicole M.
Unfortunately when trying to get my last prescription refilled for antibiotics, the store is not able to run the prescription through my insurance and it was very costly. I was disappointed. I spent a great deal of time trying to get the prescription authorized coming to no avail. The prescription was actually much cheaper down the street at walgreens. Hopefully coming next time, I won't have this issue and I will be able to revise my review.
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February 2024 by Bill Pruitt
I have called for 2 days. No answer. Was on hold for over an hour each call. Decided to drive there from Austin only to find out they close for lunch. Did not see that on the website. No message on the voice msg to say they were out for lunch. Very frustrating. Was told by another CVS that this was the only CVS that had my medication on hand. Otherwise I would have skipped this one.
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December 2023 by F Saahil
I wish I could give a zero-star rating. This pharmacy provides the most unsatisfactory customer service. Despite a phone confirmation of the medication being ready within an hour, upon arrival, I was told to wait an additional 15 minutes. During this time, a staff member named "TIMOTHY" approached me, and when I mentioned the delay, he responded with verbal abuse, including comments like "it is a minimum of 15 minutes" and questioning why I was "starring" them. Shockingly, I sought to speak with the manager, "MIKE," but he was not available that day. I strongly advise avoiding this establishment not solely due to the delay but primarily because of the abusive behavior exhibited by "TIMOTHY."
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November 2023 by Joe L.
This is absolutely the worst pharmacy I have ever dealt with. They send you a text and says its ready, you arrive and its NOT. They never answer the phone hold times can be well above an hour and most of the time they never answer. The people are rude and not helpful. Be Aware they are as bad as it gets at running a business. They say they are understaffed, better get some staff or won't have any customers left. I am currently switching to another non DCVS pharmacy as Im writing this. This has been going on since I can remember and even my doctor agrees... just switch and you be better off. If I could give a ZERO star I would.
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November 2023 by Hardik Shah
There’s like 5 people here at 8:30 AM and the store is closed. We found an employee at the back and she said she is in loading so she closed the entrance. The store is supposed to be open at 7 AM
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October 2023 by Wayne M.
Just like many of the other reviews for this location, things have really gone down hill. The pharmacy closes earlier than other CVS locations in the area and it is kind of an unknown as to what the hours are for the day. Sometimes the drive up window randomly closes - not good if you are dealing with Covid patients picking up prescriptions and getting tested - now they come into the pharmacy? But what particularly annoyed me was this is my typical pharmacy and I went for my flu shot and vaccine. I mistakenly made it for the CVS on Bee Cave near the Mopac which is a good distance away. I asked if I could just reschedule for this location once I got there and found out the mistake. I was brushed off and told it would double bill the insurance if I rescheduled? That makes no sense because without the shot being administered the insurance shouldn't be billed. I have had prescriptions transferred before - same difference. I also asked the other day if they could contact the doc for a refill, something they usually do automatically. They acted like this was an issue. I just feel like this pharmacy doesn't want to be bothered. They are apparently way understaffed, but one wonders why this location is so much worse than others? Every time we go in there is a new person working in pharmacy and as some have pointed out, less than congenial. Too bad since we like the location and used to get good service here. This is a great location for a pharmacy - CVS needs to get this one up to its regular standards.
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October 2023 by Judy Rienye
Lydia(manager) is awesome☺️☺️ Great management!! She makes sure everyone and everything is taken care of. She doesn't ignore anyone or anything. Her store is in great shape and in good hands. ??, I also wanna give a shout out to the staff, keep rocking. ??
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October 2023 by PAZ Eastman
Difficult to speak to"human"in Pharm. Always have to wait 25min-1hr or never before they pick up call!!! The"stand by" music makes you more agitated !!! I concur w/ negative reviews here. WORST experience!
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September 2023 by John DiGaetano
I went to pick up my prescription and drive through was closed.I went inside and waited in a long line and was told it wasn’t ready and had to wait fifteen minutes.I asked if in the meantime I could get my flu shot as no one was waiting for shots.The reply was “you need an appointment “I did wait and after 20 minutes I went to inquire and was told to go to the back of the line againI did and eventually got my script but no flu shot even though nobody showed up for shots.Probably the worst CVS in texas!!!HEB IS SO SUPERIOR!!!
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September 2023 by Dulanjali Madhushani
Ratings and reviews are real. Terrible experience. I’m totally new to prescription process and when i asked questions, felt they were being rude and they asked me to come back to pick up in 30mins, they were not clear about the pick up process. So when I went there to pick up after about an hour, still my medications were not ready and asked me to come back in another 30mins. I guess we need to wait for a text message to get the notice that our order is ready to pick up. Don’t know if that’s the process since they didn’t explain. Came home assuming i’ll get a text update or if not going there again in an hour since i really need my prescribed meds.
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September 2023 by Kelly M.
Wow totally rude in the pharmacy. Young guy at the drive thru acted as if we were bothering him. We only came here because the Rx was cheaper on good Rx. No excuse to be so rude.
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May 2023 by Maha Khan
The past month and a half has seen this CVS pharmacy location shift from being one of the most awful locations to absolutely phenomenal. They’ve hired a new pharmacist and additional staff who have been nothing but great. Suddenly prescriptions aren’t getting lost and are ready on time AND the staff has a smile on their faces. It’s like a New Year miracle! And the drive through is open! I’m finally able to recommend them to people again! Knocking one star because they honestly used to be awful so I want them to keep doing whatever they’re doing to improve!
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April 2023 by Tony Deszcz
The ratings are real. This place is horrible. They don’t answer their phones. They tell you something will be ready in an hour and then the next day it’s still not ready and to add they have a couple of staff members who are extremely extremely unfriendly. You’ll know which ones once you encounter them. There’s a lot of other pharmacies go there I plan to.
