-
August 2024 by Lida Oftadeh
The worst customer service ever
-
July 2024 by Don J
I went to 2 other Chase branches without being assisted adequately. I arrived at this branch & Nedda helped me IMMEDIATELY!
Don't waste your time or efforts anywhere else.
This branch is 100% customer focused!
Thank you Nedda!
-
March 2024 by Lily S.
Terrible customer service and wait times. Multiple people cutting in front even though we were told we were next in line. It felt like the DMV. I'd avoid and go to a different location!
-
February 2024 by Jack Rachmani
Tried to call several times, no one picks up!
-
December 2023 by Bao Ho
Staff is very nice and helpful but their dang ATM machine is down too frequently. Very inconvenient.
-
November 2023 by Tom Goebel
Today I tried to deposit cash into my checking account at Chase Bank Bee Cave Texas and was denied the deposit being made because my Texas Driver License expired in September. I'm blown away that I can't deposit cash into my own account with a printed deposit slip from my account checkbook. I finally got my license renewal appointment on November 16, but did not get a temporary license as I still new to bring a letter in from my optometrist for my corrective lenses. I went to Broadway bank with the same cash. I was welcomed at the drive through by name, deposit was taken and made without asking for my license, I was then asked if they could do anything else and wished a Happy Thanksgiving. Bottom line ....... After being a loyal customer for over 30 years, I'm moving my accounts, paying off the mortgage, posting my negative review and long gone never to return.
-
November 2023 by Tom G.
Today I tried to deposit cash into my checking account and was denied the deposit being made because my Texas Driver License expired in September. I'm blown away that I can't deposit cash into my own account with a printed deposit slip from my account checkbook. I finally got my license renewal appointment on November 16, but did not get a temporary license as I still new to bring a letter in from my optometrist for my corrective lenses. I went to Broadway bank with the same cash. I was welcomed at the drive through by name, deposit was taken and made without asking for my license, I was then asked if they could do anything else and wished a Happy Thanksgiving. Bottom line ....... After being a loyal customer for over 30 years, I'm moving my accounts, paying off the mortgage, posting my negative review and long gone never to return.
-
October 2023 by Dan McGrath
Branch doesnt have bankers available without waiting several days for an appointment. Your bank works to support the customers, its the only reason to build a branch vs an ATM. If you can't staff it close it and leave the ATM please.
-
October 2023 by Keith Luger
ATM wouldn't deposit checks. Spit back out after everything saying "transaction denied" No reason given.
-
September 2023 by Dan Monaco
I’ve had two poor experiences at this branch:1) My wife and I originally set up a joint account 1.5 years ago. It took two hours, we had to wait a long time before the appointment and then it took forever just to close one account and roll it into a new joint account.2) Today I went in to do a simple 401K roll over into a self managed IRA. I had the check in hand and the website said my options were to do it in person or mail it to New Jersey. I figured it was better/safer to get it into the system by directly handing it off and getting confirmation. I walked in at 11:10 on a Saturday. The teller couldn’t do it and told me I could have an appointment with one of the other two people working at 12:00. I accepted the appointment. I left and came back at 11:50. The teller told me the appointment was likely going to run another 15 minutes late. The appointment went 30 minutes late and I wasn’t seen until 12:30. The people the bank representative was working with seemed like they were just opening an account, but the representative was making all sorts of chit chat and taking forever.Just focus on getting the transaction done so you can keep a schedule instead of trying to be the friendly neighborhood bank. If you aren’t going to cross train your employees so anyone can help with a transaction (the 2 other people who were working and unable to help me) then keep a schedule tight so people aren’t waiting around.I left Ally Bank for Chase to have the connivence of a local branch, but if I have to make an appointment, and you can’t even stay on time with your appointments, then you’re not convenient; and therefore, irrelevant.Lastly, their branch manager keeps leaving me voicemails to talk about their Private Client service, which really means they want to find a way to make more in fees off of our money. Stick to learning to walk before you try to run and get your service model squared away first.
-
August 2023 by Savvy Manor
The worst experience we have ever had at a bank.
-
May 2023 by Jennifer Rhima
I can not recommend this Chase branch enough. The staff are all so friendly and helpful, special thanks to Maria!
-
March 2023 by Rene R.
I was having a bad day until I interacted with the three tellers in the branch. All three of them were kind, happy and ready to assist me. Keep it up ladies!
-
December 2022 by Rob Tiongson
I may not be a customer of Chase Bank but I was very pleased and happy with the level of attention and excellent service provided by Nedda Hall, an Associate Banker, and Adrianne Wempe, the Branch Manager. Chase Bank may be a large, corporate bank but it has that small town connection with its community, particularly in Bee Cave.It is great to do business with a bank that treats customers and non-customers like regular, real human beings. Nedda was happy to assist me promptly with my request while Adrianne made sure I was taken care of during my visit. Nedda and Adrianne are prime examples of connecting with customers and doing business with the community - the right way! Bee Cavers, I would recommend banking with Chase!
-
November 2022 by Umesh Bhandari
The branch was a bit busy. I did not have an appt. Approximately a 20 minute wait. John apologized for the delay and was extremely courteously and personable. Appreciate his excellent service. Thanks again.
