Hands down, Dr. Gaertner is the best doctor that I have had. I have never felt rushed and feel that the staff at West Hills genuinely cares for the health of each patient.
October 2020
Worst clinic / staff I have ever encountered. I have never written a review for any establishment before in my life, but I had to with this location. Absolutely absurd and insane how staff is organized - not a single honest person who works here. STRONGLY ADVISE ELSEWHERE
December 2018
Dr Gaertner is great. This review is not about him. It is about Baylor SW. now dealing with this office is like dealing with ATT or some other horrible institution. BSW buying this practice has been terrible.
From Baylor Scott & White West Hills Family Health Center
We are open and ready to serve your healthcare needs. As we reopen care sites across Baylor Scott & White, we want you to know that your safety remains our top priority. We are proud to lead the way with COVID-19 Safe Care measures and options to our patients. Healthcare as we know it has been forever changed by COVID-19, but our commitment to your health has never been stronger. As a safety precaution, we ask all patients and approved visitors to wear masks when entering our facility. If you need a new appointment, call our clinic or visit us online. We can help you schedule a virtual care or in-person appointment.
