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July 2024 by Shavanni Davis
Update: This location has gone down the drain. The staff are rude. They do not care about the quality of your nails. They expect you to tell them how to do your nails fundamentally. For months I’ve been very dissatisfied and today I will no longer return here. I had solar nails. The lady did not add the clear, thick gel nail acrylic powder top coat. I thought it was just her way not knowing this causes damage to the thin color powder. She just put clear paint over it. One nail began to lift. The nails were so bad even the tech asked me how long had it been. It was only a week. These nails are hideous! I came back for them to get fixed. The quality of service, attitudes and overall inconvenience I was treated as was terrible. This is my last day here. The owner was there the first time but this location has gone down ever since. My nails are even worse looking than before.
Natalie was absolutely amazing to work with! She took her time to make sure my nails were done beautifully! I came in close to closing and she still provided excellent customer service. Everyone was so nice! If you had questions they answered and made sure they explained the nails for you to make the choice that fits your needs. They have some of the best service I’ve ever experienced! They also close later which is a plus compared to other places. I will definitely be back! Loved my first time experience here!
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July 2024 by Violeta Echeverria
Had my nails done there 3 weeks ago I needed a refill I showed up the other day and she said she can’t do it today! ??♀️ they were not even busy I have tried twice to get a refill feel but they are always busy or simple doesn’t give any answers you show up you are not sure if they are talking to you or to their partner about wherever they’re talking about I guess they’re tire hopefully this changes for the sake of customers
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June 2024 by Black b.
Shitty nail job and shop to match quality is extremely poor and so is the customer service
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June 2024 by Breanna W.
less then 0 stars if i fig out how to upload pictires i will be quality is extremely poor customer service was horrible this time around as well mail tech seem like they have gotten worse
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May 2024 by Krystal Collins
They are super rude and unprofessional. The nail tech told me it was powder on my toes and stated she would not do my toes because I stated it was gel. They all got to talking in their language.. bottom line this location is very unfriendly and rude
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April 2024 by Nicholas S.
Got a pedicure and it was awesome! The ladies were really nice and the leg and neck massage I got with my pedicure felt great.
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April 2024 by Sylvia Mcclendon
Been going for years. Excellent service. Still providing great service.
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April 2024 by Cee Jay
I moved away about 6 months ago to another state and I've been going through a serious depression. I used to come here all the time when I lived here. I've had no luck finding a nail salon where I currently live. When I tell you Vi and Judy took care of me. They did not judge me. It was one of the best experiences I've had in a long time. Thank you so much. I feel like a new woman!
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March 2024 by lola sabe
The pictures speak for themselves. Never again.
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March 2024 by Edward
They are open on Sundays
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March 2024 by Noemy Rosales
I honestly think I should get refunded after what I experienced from this place. The nails she did were pretty good, the design and all I’ll give her that, but she was so rough when it came to filing I was flinching with almost each nail, she filed so hard that it sliced the side and under my nail open. I’ve been in so much pain for the past two days not being able to grab anything because my finger is so swollen and possibly infected. I’d also like to mention that she had to redo my nail because there was a hair stuck in the middle of it, the place seems like it’s very unhygienic when it comes to keeping the tools and area clean. Really disappointed.
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February 2024 by Evelyn V.
Thao was very kind and her patience doing my nails was good. I loved how my nails turned out, very peaceful and beautifu.
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February 2024 by Lesya Miracle
Very clean stylish place with outstanding Service from May and Judy. We came to do our Pedi SPA with my husband and were impressed by the highest attention to details and professionalism! Would be back?
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January 2024 by Lori Fountain
Lovely ladies who perform excellent work.
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December 2023 by Deborah Morales
I really didn’t want to have to do this, but after thinking about it for a few days, I just had to. Until Tuesday 11/7/23, I had only been here a few times in the last few years, and only to get a pedicure. Well after many years of not wearing acrylic nails, I decided that this time along with my pedicure I would get a brand new set of nails.
So as soon as I walk in and ask for services, I told Judy that I wanted black polish for both. So she proceeded to go get some black powder to do dipped nails, even though that’s not what I asked for, and she bother to even ask me if I wanted dipped nails. So I told her that I only wanted regular nails and regular polish, but she’s beyond pushy, and even after me saying it a few times, she just would not let it go. It was to the point that I was felt very uncomfortable after only being there for about 5 mins. I wish that I would just left, but it’s the only nail salon that I’m familiar with in Bedford, so I figured why not just let her do her thing and hope for the best. Of course dipped nails cost more than regular nails do.
The whole time she was doing my nails she made zero conversation with me, but she was definitely talking negative about me. It was in Vietnamese of course, and the only time that she spoke to her coworker was when I kept saying no to dipped nails, and again when I finally gave in and agreed to them.
It’s the worst and sloppiest set of nails that I’ve ever had in 25+ years. One index finger slants to left, several nails have noticed gaps on the sides of them, a few still need to be filled and cleaned up underneath, and I left with visible black residue all around my nails, even though her coworker claimed to have cleaned them up when she was done with my pedicure.
Since I had never had dipped nails done before and was not familiar with the process, I attempted to ask a few questions during the process, and Judy was beyond rude every single time and might as well just told me to shut my mouth. Not only do my nails suck, but the entire experience was the worst that I’ve ever had at a nail salon. I could have spoken up of course, but I already knew that it would do no good at and would only make me feel more uncomfortable than I already did.
So then it was time for my pedicure, and I was very clear with that lady that I only wanted polish. She was just as pushy as Judy. I had I already said no to gel nails at least 3 times, but half way through, she tried to push them on me again, and made feel like she thought that I’m an idiot for not wanting them. The pedicure is not as bad as my nails are, but it’s definitely the worst quality that I’ve had done there. That lady also made zero conversion with me, and just like Judy, she only spoke to Judy, in Vietnamese, each time that I refused the gel nails. They were the only two working when I was there.
Needless to say, I will never go back to this business again, so please don’t even patronize me with a reply that if I come back, you’ll fix for free. Judy has absolutely no business doing nails or any job at all that requires even average respect or customer service skills. I’ll be sure to share my experience with my son and daughter in law, since I know they had been there themselves. I will also share this in my neighborhood Facebook group and I will continue to warn everyone I know that they should NOT ever give this place their money.
Edit: I forgot to mention that they never offered me a drink or greeted me, and Judy hurt me several while doing my fingernails.
