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January 2024 by Linder Love
Hi .I visited Dairy Queen on Polk st.and Wheatland rd.in Dallas,tx on today and the service I recieved.... I asked for my money back.I ordered some Dumplings and recieved a cup of liquid.I returned and asked them "could I get dumplings" , and they told me "no thats the way they come".With 3 dumplings? They said" yes". So I got the refund and drove around and took a picture of the DUMPLING PHOTO. Apparently the employees havent seen it.If I wanted soup I wouldve asked.The cashier was rude .He dropped some of my change on the ground and immediately closed the window and walked off.No thank you or nothing. Cant do me but once.Need serious training.They were lucky today because it was raining.
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November 2023 by Jesse Holmes
We stopped in at our local Dairy Queen last night at 10:36 they close at 11, We ordered 3 burgers and a steak finger basket. While we were ordering our food we could here some of the employees inside cussing that they had to cook our food. I told the girl working the window, hey if they don't want to cook the food we will go somewhere else. She told us no they are just being dramatic.... So 10:55 our food finally comes out, all 3 kids burgers were burnt so bad they were too hard to bite through, my steak finger basket didn't come with any gravy or toast the fries were burnt and stuck in a ball the steak fingers were burnt and not edible so basically we threw 45$ down the drain, Horrible Dairy Queen do better.
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November 2023 by Michelle Alcala
No one picks up the phone !!!! $25 dollar meal and yet the order is wrong ! SMH !!! I have been calling all day and no answer !!!
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July 2023 by K.T. Manis
Worst customer service.
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June 2023 by Paula Cornish
This has to be the worst Dairy Queen ever. First I was given the wrong order so I called and spoke with the manager Ms. Linda, she already knew that I was given the wrong order. So I could not turn around and go back due to I was on my way to a graduation. Ms. Linda said I could call her when I was on my way and she would fix my order so it would be ready when I got there so that is what I did. So tell me, I get home to eat and the order is only half complete. They gave me fries , that's the one thing that I don't eat at Dairy queen, I asked for onions rungs instead of fries and this so call toast was leaking butter, there was so much butter that you can feel the butter in your mouth when you go to eat it, I mean the butter is just pouring out of the bread when you just take it and squeeze it with 2 fingers. I will never ever go back to that Dairy Queen.
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May 2023 by Michael Terry
I was at Franklin, VaOrdered a 2 cheeseburger/ 2 fries.$3.99 each and a lg coke.We both Got a half order of fries eachAsked the cashier.She said it was a kids fries. And another worker started singing, ABC easy as 1,2,3So I returned it all....ABC, EASY AS 1 2 3
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April 2023 by norma hernandez
They are rude employees .but I go cause I like the ice cream..
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December 2022 by Mindy CW
I am not mad at the Sherman Texas location but we were a little irritated that the 75 year promo for a 75 cent small cone will not be rung up correctly unless you ask for the promo.
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October 2022 by Pat Councill
I complained about the 2 bananas being black, and the personal rudely said All the bananas in stocks were black".
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October 2022 by Debbie Wagoner
The Dairy Queen on Lamar Street in Sherman TexasIs
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June 2022 by Billy
Worst eating experience I've had in a very long time...foods good don't get me wrong.but if your starving and want your food now don't go there they will mess your order up..sideways and even management can't help you...Dairy queen # 14344 crispy chicken salad orderd 3 extra pieces of chicken...on the side..because I paid for it and I want to put it in..Everytime they do it I never find the extra chicken.. the girl don't know how to charge me..and on top of that did not give me a receipt..I drive back tell management about it..instead of giving me my chicken so I can eat they spend 20 minutes looking through the days recipes so they can give 3 pieces of chicken...oh my god.. and all this time I'm starving...I finally asked for my money back and managent (Fabiola) told me I was only getting my combo money back because she wasn't sure if I had paid for the extra pieces of chicken...my god I am not going to go in a fast food place and lie...for chicken...Lord please help the... Ps I gave them 1 star or ells I could not put this up...
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May 2022 by Mindy Combest Weilbacher
I am not mad at the Sherman Texas location but we were a little irritated that the 75 year promo for a 75 cent small cone will not be rung up correctly unless you ask for the promo.
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May 2022 by Sharon Weems
As I waited in line to order some delicious treats that looked scrumptious on the bill boards, I began to notice filth!!! The longer I stood there, the worse it got. I left in such disappointment with no treats.Thanks for completely grossing me out. I pointed this out to the other guests, they left without ordering as well. SHAMEFUL TISK TISK
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February 2022 by nicole fleschner
Customer service: non existent. Food: awful. The Fort worth location on Mccart is HORRIBLE!! This was our 2nd visit in 3yrs (because the 1st time was bad) and it was exactly the same as the 1st time AWFUL!! Yall seriously need to figure it out. I can't believe it's still open for business.
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August 2021 by Cindy Ganske
18 minutes in line at drive thru. Another 10 minutes at the place order speaker. All but one car had left, no one with food. I was in line as car number 6. Deciding order speaker must be broken, I rolled on up to the actual window. Ordered. Blizzard & waited. Another lady came to the window & explained I had NO order. I had to start again & go around & get in the back of the line again. I could not place my order at window. I worked at a DQ myself long ago. This is nuts!! I looked & saw at least 7 cars in line behind me. I won’t cause an inconvenience or argue, I’m 68 and I can live without a blizzard. This DQ in Granbury, Tx at 1:20p.m. Is a poor choice. The story was dumber than I bothered to say. All of you Just select somewhere else for refreshment. This DQ doesn’t serve.
