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June 2024 by Devilish Katt
Uninterested in helping people
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June 2024 by Heather Wood
Hands down best location! I frequent a lot of different branches due to my job. I will skip over different chases in different towns just to come to this one! These people are the best!
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June 2024 by Chad Tupper
I worked with Tyler and he was very helpful, knowledgeable, and informative. The process was very smooth.
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May 2024 by Brandie Hurtado
This is the worst run business. The ATM doesn’t offer optional receipt printing for cash deposits. The ATMs are often being worked on and I’ve called 3 times today to inquire about the atm receipts and every single time you guys do not answer. I live right down the road and this branch isn’t busy enough to justify ignoring verbal inquiries.
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April 2024 by First Last
The bankers aren’t interested in helping customers that walk in.
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January 2024 by Israel Martinez Jr
Opened an account there for my wife in person. Sarah Armstrong helped open her account, stated a referral bonus was to be sent to my account, which it never did, tried calling to get this fixed and nobody answers. The dollar amount is minor but its these small inconveniences that reflect poorly on customer care. Nobody through Chase seems to be able to help me.
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January 2024 by Cool Mom's Kitchen & Ideas By Vannessa
I think they can do better in communicating with customers. I came early in the day to open business account they stated I have to make appointment. They did, for later that day at 4. I ask the teller what do I need to bring y’all to open up the account she just said your paper work so I didn’t think anything of it bought what I used to open BOA with. Giovani wasn’t the greats in trying to help. Because would had to make another appointment just because I missing a certificate and had every thing else ugh any ways if you busy schedule don’t use them.
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January 2024 by Ganesh Bhatta
Gio is a very kind and professional private client banker in this branch. He is passionate and knowledgeable.
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January 2024 by April Bell
I went through one of the lines instead of using the ATM. The lady popped up for a second and said she would be right back…I waited and waited and next thing I knew they were shut off. TERRIBLE customer service.
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November 2023 by Richelle McIntyre
I went into this branch to open a new account today and had a very upsetting and emotional experience with a banker name Taru.She was openly prejudice with me from the time I sat down in the chair. Taru was very consistent with finding ways to stir me out the door and avoidances , instead of giving me excellent service to open me an account. I stayed patient and kind with her and she told me she never heard of my previous bank before and if I open an account it’s going to be closed in a few days anyway. So cold and rude. She wasn’t very helpful at all printing my proof of address and I begged her to call customer service for assistance.Customer service gave her the green light to open me an a new checking account and she looked at me and she they will probably close it anyway so why not just leave. How awful is that ? I went to my car and cried on the phone to my husband about the treatment I received and he demanded I talked to her manager.I came back into the branch a hour later someone else name Giovanni helped me open my account with no problem!!!! Seamless and friendly process with him. Giovanni also gave me the 200 promotion and a credit card. He said there was nothing wrong for me not to proceed in joining Chase bank. He also apologized for the treatment I received from the previous representative and ensured me it will never happen again.
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November 2023 by Margo Aly
I must be the only one who loves this branch. #1. They were just around the corner from me. #2. At the drive thru the teller used to adk me if my doggies would like a treat and send out a couple of dog biscuits. #3. In the lobby they had BENCHES you could sir and wait on. I now bank at the Chase in Mesquite and they don't even rate 1 star. 2 tellers, even on Friday and Sat. Not acceptable. Sometimes they open 15 min before the time on the door or 10 min. late. Since they don't have benches or chairs anywhere, I'm going to try the main drive thru WINDOW WITH A CLERK. But having seem the reviews of chase I'm Mesquite, I'm willing to bet the main drive thru WINDOW WITH A TELLER sucks just as BAD AS THE REVIEWS SAY. Now maybe the Bedford branch changed. But 5 yes ago they were great. And the Chase in Bedford on precinct line and Harwood bites too....so I can't recommend them either.
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November 2023 by Angie Craig
I experience the worst customer today at this branch and I been a chase member for over 20 years......
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September 2023 by Edgar Alvarado
As a longstanding customer of Chase, I have always appreciated the quality of service provided, until this regrettable incident unfolded.On 9/2/23]I visited the 2204 Harwood Rd Bedford branch to conduct my regular banking activities, a routine I have followed for the past 9 years without any issues. However, to my dismay, I found myself subjected to what I can only describe as unwarranted profiling, solely based on my appearance and choice of attire. Despite not being asked to leave explicitly, I was informed by one of your staff members to return on another day.To add insult to injury, law enforcement officers suddenly arrived on the scene, accusing me of trespassing. Consequently, I was unjustly arrested and spent an unsettling 48 hours in jail, which further intensified my frustration with the situation.I received a call shortly after my release from a representative at Chase, who apologized for the ordeal I had endured, highlighting your organization's commitment to a "no discrimination" policy. They attributed the incident to the actions of an overzealous officer, which, in my opinion, is unacceptable. This call is recorded.Regrettably, my dissatisfaction continues to grow as I received a letter from Chase indicating the closure of my account. This arbitrary decision has left me shocked and disappointed, as it contradicts the loyalty I have demonstrated towards your institution over the years. Even some of your employees have expressed their agreement that this entire chain of events is both unjust and unfair.It deeply saddens me to realize that a company I once respected and trusted would treat a dedicated customer in such a deplorable manner. Considering the distress and inconvenience caused, I am left contemplating taking legal action against Chase for the emotional distress and reputational damage suffered.
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August 2023 by Susan Espinoza
Super nice staff
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July 2023 by Janine Bodden
Worst customer service Alejandre and Sergio I Dont recommend this branch if they Cero Will be an option
