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May 2024 by Madilyn M.
Went in yesterday and mind you I never go through a cashier line.. but being it was a Friday and was super busy at self checkouts.. that's what I did... little did I know the 9 items (that I already pre scanned) ($39.12) came out to be $77... and the cashier had already messed up scanning my items and was hellbent on what I owed her.. after I had items put back items the price barely went down Pennie's and I decided Walmart was not the store for me and I told the cashier to cancel the transaction, that I was taking my business elsewhere, she was so persistent about where I was going and upset that I "wasted her time" honestly just felt scammed and uncomfortable. Walmart won't get my business anytime soon unless they're 24 hrs! Thanks have a blessed one.
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March 2024 by Danielle H.
This store needs some managers or something! I was getting milk and had to wait for an employee who was talking with her boyfriend on speaker phone to get out of the way. She wasn't doing any work, just standing in front of the milk talking very loudly on speaker. I was trying to get down an isle and had to ask two employees who were just standing in the way doing nothing but chatting it up together if they could please move so I can shop and give this store my money!!! I asked one employee where something was and was sent clear across the store only to find out it was on the next isle where I was, back across the store! I'm having a really hard time understanding what the employees here do and what do they get paid for???
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November 2023 by Sergio A.
Curb side pick up is trash. We ordered for pickup at 1pm and got a notification at 7pm that our order was delayed. Then said was delayed for 2 hours when curbside closes at 8 pm giving me an option to pick up the next day. Tried calling for a refund and can't get curbside or anyone to even answer. GIVE ME MY REFUND.
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July 2023 by Charles J.
I had the worst experience EVER at this Beaumont TX Walmart auto center! I ordered tires online and had them shipped to this particular Walmart. I was given a date and time of arrival and a date and time to have the tires put on. I went in on the time given and ANDREW, the service tech working in automotive at the time of arrival immediately told me that he was not putting on anymore tires that day! Mind you, I arrived at 5:33 p.m. and my appointment was at 6 p.m., and automotive does not close until 7 p.m. at this particular Friday July 154, 2023. I walked inside to talk with the desk person that was working the register and was told by her that she could not doing anything for me. I asked for a manager and waited for 45 minutes and still saw no one. I asked the lady again for the manager and I was told that I would just have to wait! She was rude from beginning to end. I left the store and called back in hopes of maybe speaking to a manager. I was put on hold for exactly 47 minutes and no one came back to the phone! I came back in the next morning, Andrew was still the service tech. He told me he would TRY to put the tires on. His body language, verbal language, and attitude was rude and he really did not want to put the tires on for me. After the service was done, the cashier ringed up the tire installment to $1600.00! I told her the tires were paid for online and that I was just responsible for the installment. She wanted to argue differently until I showed her my online receipt. At this point, after being proven wrong, she never said another work; not even a thank you! Why make an appointment when they don't adhere to the time and date and then be RUDE for their mess ups. I will NEVER order and send to this Walmart again! I will also make sure that friends and family know of this situation so they won't have the same outcome.
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June 2023 by Tanee N.
So do not get your medicine from here the pharmacist thinks he knows better than your doctor i had been suffering with arthritis in my knee so my dr after months of xrays and ct scans they finally was like its osteo arithis i was in so much pain already no chairs to sit down he proceeds to ask me questions talking about i ain't been getting no pain meds here im only filling half i was so mad i called my dr he wrote me another script and i been with HEB pharmacy ever since and i was paying cash for my meds im not from texas only had been here 5 years you don't know me im not a junkie but the pharmacy will never get my money
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December 2022 by Vicki B.
Place you order for delivered merchandise and 99% of the time it is delivered when they say that it supposed to be. There is a order section where you can pick the day and time you want something and it will be there !!! If you order groceries then you get it on time. You really don't have to deal with anyone because there orders are there in the app ads. Just order and wait. They let you know when it's to be delivered and it usually is !!!
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December 2022 by Autumn R.
The Auto service sucks. They continued to close early (3:30p) even though they close at 7p. They are short staffed and their employees call into work and its very unprofessional. Update your store hours or better yet get rid of the wack Auto service department!
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March 2022 by Andrew P.
A few weeks ago, my wife and I were at the Beaumont, Texas Walmart for some grocery shopping. We were making chili that weekend and were getting some Fritos for it. The "party size" scoops were marked (twice) as being $3.00. When we got to the register (the self-check out one as the lines for the regular lines are always insanely long due to poor staffing), the Fritos scoops rang up as $4.47. We immediately pointed this out to the associate managing the self-checkout area, and she told us she could not fix any incorrect pricing, even though we offered to show her where the price was marked (again, twice) at $3.00. She told us that we would have to go ahead and pay the incorrect price and then proceed to customer service to receive a refund for the price difference. After waiting about ten minutes in the customer service line (there was only one associate helping customers even though three others were just standing around apparently just chatting, so I had my wife go to where the Fritos were to take a picture on here phone of the price being marked twice as $3.00), they were unable to fix the problem either as they said they couldn't change the price because the label saying three dollars--which was clearly under the party size bags--did not specify the size of the bag. Extremely frustrated, I just left without this problem being corrected and without even receiving any sort of apology or anything from any of the Walmart associates. If it had not been the weekend, I would have insisted on speaking to the store manager. Instead, I waited until Monday and called the corporate complaint line, where I spoke to someone who I could barely understand and who could barely understand me. Nonetheless, I described my issue/problem to this person. After a few days, I received a call from the store manager, who, by the way, asked for a name completely different from my own. Somehow, even my name couldn't get recorded correctly. The result of my call with the manager though was that I was going to go up to Walmart the following Monday around four in the afternoon--the manager wanted me to specify a time--to speak to a Stephanie in order to address my problem and frustration. However, upon arriving at Walmart at the specified time and place the manager instructed me, I was told Stephanie was away from the customer service desk. I was asked if someone else could help me, but I replied that I was instructed to ask for Stephanie and that she would have been briefed on the situation. So I waited; over thirty minutes I waited. Finally, I asked about Stephanie and whether she was going to be returning to the customer service desk anytime soon. Basically, I got a bunch of "we don't know" answers, at which point, I asked to speak to some sort manager about my issue. The result of all this--of multiple conversations in person with associates and multiple phone calls, etc.--was that I was given three dollars cash to make up the difference in price. Absolutely pathetic.
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February 2022 by Ron L.
With Beaumont being the biggest city in the Coonie Triangle, naturally it has a Walmart. When I first started coming to this area, it was located on the west side of the Eastex Freeway, where a car dealership is now. It moved to this location some time since 2010. At least someone was able to figure out what to do with that yuge plot of land with all that concrete. Walmart is now located near Parkdale Mall, several minutes' drive from the Eastex. Like many big-box stores on Dowlen, there are smaller buildings in front so it's easy to miss the big box waaaay in the back. It's hard to get into and out of the parking lot. This is one of the bigger Wally Worlds I've been to. Reasonably clean, large selection, customer service is lacking. Harder to find my way around this one than most I've been to. But it did have a computer part that the Vidor one was out of. Like most Wally Worlds, this one is actively moving people away from a checkout line and into a self-checking area. Not only is it easier to steal things, but it can isolate us from other human beings. With Texas pretty much out of the Scamdemic mindset, I make it a point to go to a line where a checker is NOT wearing an oxygen blocker and show the checker a lot of love. They have a tough job that pays low, so I try to pass the love along, and it's important to rebuild the personal connections that have been stolen from us since 2020. You can't do that in a self-checkout area. Walmart is there if you're in the area, but I'll stick to the Vidor one if I need to go there.
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November 2021 by Wenze W.
Bad service. I came to return a burn out products and not fit product today, the lady name "Ruth", help me to do this , they can not be return because some of the pieces is missing, I can understand about that , but the attitude she show me I feel like she thought I am lying. I really like Walmart but I think they need some more basic service education and respectful , the people like "Ruth " , she will the one make your business bad and lose your customers! All I hope is , please educate her a basic service attitude, that is it . We are Walmart's customers, not her customers!
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September 2021 by Jessica B.
I have been to this Walmart multiple times since I have moved here. I have been told I was a liar by the pharmacy manager and treated like garbage. He told me I was trying to break the law just because I needed my prescriptions filled. My wife went there to rectify the situation as well and not one manager or person wants to acknowledge us. I'm unhappy about the service there and being treated differently isn't okay for employees, management and definitely not your customers.
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October 2019 by Autumn Roxanne F.
Bathrooms are absolutely DISGUSTING. Smells like a mile wide yeast infection and there's always piss on the toilet seat, and it's the WOMENS BATHROOM. The plus sized fashion for women is little to none, nothing cute anyways. and you can never find any women's shoes above a 10. Want to try something on in the dressing room? Good luck! It seems it closes earlier and earlier every day and even if you show up at 9am the workers will be nowhere to be found. Seriously disappointed in this Walmart and I hate that it's the closest one to me.
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October 2019 by Elaine L.
I was at this Wal-mart store on Saturday, 10/12/2019 at 10:30 AM and went to purchase a Karaoke machine. I asked the sales person in the electronic department if they had them. The young black man responds was "I don't know" but we have some they would be on one of the aisles. To my amaze he wasn't concerned about assisting me at all. He immediately left the area and was no where to be found. I came across another young lady who has helped other times in the electronic department and she immediately told me, "she wasn't sure if they had anymore but they could be found in the Toy department.' I wish you had more employees like here rather than the young man who was running from assisting. You know good customer service is important to me because I don't have to mind my money to received rude customer services. I would suggest you retrain some of your employees and let them know the customers are how they get paid.
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February 2019 by Kayla M.
Beaumont Walmart door checker lady is rude as hell and got's a attitude problem with me very time i go in to the Beaumont Walmart and they need more cashier's and they are so slow at there jobs it freaking ridiculous
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July 2018 by Paul F.
Worst store ever. 3 clerks in automotive 12 customers in line no one being rang up. People don't steal from Walmart they just can't get helped
