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September 2024 by Jessica Hough
Got there to look for Crocs 15 mins before close which isnt the nicest thing to do but it was an in and out trip. Came in and wasn't greeted. I asked where Crocs were and she told me. Then she said we close in 15 minutes. I said thank you. She doesn't even look at me or say you're welcome or say anything at all.
As we left, she also said nothing. No have a good night. No smiles. No nothing. Wouldn't even look up at us.
So no customer service from the lady working there tonight. It seems that way across the board in most retail places.
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August 2024 by Jesus Trevino
Worst experience I've ever had in all my customer service experience the staff was so rude and on top of that I asked for the general manager and another employee stepped in and also was so rude I understand what short staff is in this area but that does not give y'all the reason to take it up on every customer walking in because if it wasn't for customers this location wouldn't be opened and you best believe I'll never come back here again even if I have to drive 1hour to get better customer service I will.
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June 2024 by Ginnetta Joseph
The workers were nice and respectful
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June 2024 by Shirley Joseph
Best price for the shoes.
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June 2024 by Rena Reed
I like the fact that they have 2 shoes in the box and the store was shocked and clean.
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March 2024 by Tommy Windhorst
I really tried avoiding this review, but after speaking with a store, them telling me to speak with customer service, and then customer service referring me back to a store, I am beyond frustrated.Long story short, I bought a pair of Adidas on March 1, 2024. The Cloudfoam bottom gave out and split open. I have worn these shoes probably a total of 5 times and have not run, worked out, done physical labor in them. I literally bought them because they are slip on sneakers for me to get on/off quick at the airport. Okay, no big deal, their site says that if it caused by a manufacturers defect, you are covered. GREAT! It split right at the seam where the Cloudfoam soles are put together, I am covered, or at least you would think.Needless to say, I travel for work and I didn't even take the receipt from the store because I didn't think I would need it. I threw the box away at my hotel that evening.Now, because I have no box,no receipt, I can't even get a damaged and defective exchange unless a store manager approves it? What about the part of the site that says if it's caused by a defect, it's covered. Well, the customer service department told me that statement isn't true because it's done at the store level, and it's "up to their manager." The shoe split right at the seam where the sole is put together. You can see it in the photos attached because the very bottom portion of the sole is still there, but the side of the shoe split off. Absolutely ridiculous that they won't do an exchange for something like this. The purchase was done March 1, 2024, at the store in Victoria, TX, and today is March 21, 2024.Keep in mind, I'm not asking for a return. I'm simply asking for an exchange for the SAME product, but instead I'm left with a shoe that looks like this:Edit: this review is NOT in regard to the Beaumont, TX store directly. I am not sure why it attached to that specific location.Second edit: the Beaumont store solved my issue! Big thanks to them! No thanks given to Victoria or Corporate teams though!
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January 2024 by Tony Morgan
Large selection of shoes for the family
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October 2023 by Randa Carrington
It was wrecked..maybe because of school starting??
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September 2023 by Brenda Nidini
Sona was a very friendly salesperson. Very cheerful and helpfull.
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August 2023 by Serena Biondo
Finally a place to get good shoes at a good price and they have some shoes in wide width. Just got two pair delivered and I'm very pleased. Perfect fit on both pair. Fixing to order another pair !
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August 2023 by Lorna Hubbard
There were very few shoes for toddler boys. But the worst thing was the roach that crawled across the checkout counter. ?
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August 2023 by Rachel Steel
Finally a place to get good shoes at a good price and they have some shoes in wide width. Just got two pair delivered and I'm very pleased. Perfect fit on both pair. Fixing to order another pair !
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January 2023 by Juan Jones
I'll be back. I just wish you all offered different colors in the same shoes. I started at the Nederland store and ended up in Beaumont, like I said I'll be back.?
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September 2022 by Donna Hankamer
Found a pair of boots that i have been looking for. Great price too
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September 2022 by Andre glassey
Always a mess. Low inventory
