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November 2023 by James Wharton
Great customer help on phone took care of all my questions.
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September 2023 by Andre Smith
If I could give zero Stars I would because you got a forklift operator trying to tell you how to operate a 18 wheeler no need for instructions class been over with when I got my CDL but he want to try to tell you how to drive your truck. It makes perfect sense why you operate a forklift and i drive a18 wheeler. Stay in your lane pops.
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August 2023 by Reagan Gillespie
Terrible Experience with PODS in Beaumont - A Warning!I recently had an incredibly disappointing experience with PODS in Beaumont. I paid over $60 for padded moving and storage covers that were never delivered as promised. The delivery guy not only refused to acknowledge the missing covers but also argued with me, insisting that I hadn't ordered them. When I asked for assistance in contacting someone in Beaumont to resolve the issue, he was unhelpful and dismissive.Even more frustrating, after the failed delivery, I attempted to reach out to the delivery guy for updates regarding the missing covers. Shockingly, he blatantly ignored my calls and texts, leaving me hanging without any response. This level of unprofessionalism and lack of accountability is truly disappointing and infuriating.I strongly advise anyone considering using PODS in Beaumont to think twice before entrusting them with your moving and storage needs. My experience has been nothing short of a nightmare, and I wouldn't want anyone else to go through the frustration and inconvenience that I have faced. Beware of their poor customer service and inability to fulfill their promises.The overall customer service experience from PODS has been deeply disappointing. Their general phone number is not only ineffective but also outsourced overseas, resulting in representatives who are uninformed and unable to provide any meaningful assistance. This lack of local support and understanding of customer concerns has only added to the frustration and disappointment I've experienced with their services.
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June 2023 by Henry Totten
I will never use PODS again due to their lack of communication and incompetence on the pickup. Pickup was scheduled for a Tuesday. Driver texting stating that he could not find the business. Google AND Apple maps takes you straight to the location. When I responded a few minutes later he had already left for his second stop. Emailed my contact with these details and her response was 'It was on schedule for early this morning'. No kidding?? That's why we staged it on our drive where it still sits blocking vehicles! Pickup rescheduled for Friday morning between 7a and 10a. It is 1:37p and the POD is still sitting there. Call center rep was pleasant and the pickup is supposedly scheduled for this afternoon, but too little to late.
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October 2022 by m p
It was very cool to see it be delivered. The delivery driver was friendly and didnt mind me staring like a weirdo as he did his job. The POD was clean and more spacious than i expected. It was delivered in a timely manner as the company stated
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October 2022 by Jennifer Wirth
They forgot to pick up my pod, which was on our city street. We were fined and hassled by the city codes officer. It took PODS 3 more days before they picked it up.
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May 2022 by AMMEET MULEY
First thing the Gmap is misleading to wrong exit and address. The exit you need to take is 848 on Walden road.Secondly the center is opened until 5pm instead of 4pm as shown on Gmaps and starts business at 7am.The guys at center are super helpful.Reducing to 4 stars because I was frustrated to find the center and the customer service was d*** as well!
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April 2022 by Brittany Harmon
BEWARE!!!! BEWARE!!!! DON'T ONLY READ MY REVIEW READ THE REST OF THE 1 STAR REVIEWS ON GOOGLE and PODS.COM. SEEMS TO BE RECURRING BAD SERVICE AND OVERCHARGING WITH PODS!!!! EASY DELIVERY AND STORAGE THAT TURNS INTO A NIGHTMARE ONCE THE POD IS PICKEDUP!!!Everything was excellent from ordering the POD, having it dropped off, to and paying my monthly fees. However, when it came time for pickup, I was CHARGED $812.00!!! I had to close my account because PODS kept CHARGING me for little amounts until my account was DEPLETED!!!To PODS Reply:The reply listed below does not justify what you took out of my account. I only owed $89.00 for a pickup fee and was even in agreement with $98 with taxes. So 5 charges of $89.00 and another charge of $367.05 for a grand total of $812.00 IS NOT TRANSPARENT!!! I have been on the phone with your horrible customer service reps since Monday to only keep accruing more charges on my bank account!!! This lovely reps also deleted my PODs online account from the system. At this point, I have closed my account and am floored with your business which I suggested to and paid for on behalf of my mom. NEVER AGAIN!!! BUYERS BEWARE!!!!
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October 2021 by Tina Bradley
Great solution when moving and not wanting to load and unload twice! I had a very good experience overall!
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September 2021 by jana norton
The initial drop off/pick up was easy and smooth but was blemished with every failure of execution and promise that followed.
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August 2021 by Michael Rapp
To expensive for the move I need made.
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May 2021 by Robin Mires
RUNNNNNNN from this company as fast as you can!I used this company for 1 1/2 years after Hurricane Harvey and didn't have any issues so they were my immediate go-to company when moving.I rented a POD in November of 2020 and had it delivered to my old residence to be brought to my new residence. At the end of November I called and told them I was ready for the unit to be picked up.They scheduled a pickup, but the unit was never picked up. When I called they said the ground was too wet to pick the unit up. (It had just rained so that was understandable). They rescheduled my pickup, but this time noone showed to pickup the unit. I kept getting excuses on why it wasn't picked up, and then my account was charged for another month even though I requested pickup. I called and was told it would be looked into. A few weeks later my account was charged again, but this time for over $500 (more than double my monthly fee). Still the unit hadn't been picked up as requested. This went on for several months and my total charges from PODS AFTER requesting pickup was over $1,000!!!! I finally disputed it with my credit card company to get my money back from AFTER I had requested pickup. When PODS called the local PODS storage facility, they said that they couldn't drive across the yard to pick the POD up... When I asked well then how did you drive across it to put the POD there???? They then said, "the customer must have moved the pod"... UMM PODS are huge and heavy, there's literally NO WAY I could move it. The 800 number kept rescheduling pickup, but the local office refused to even come to the location and attempt to pick it up. They said that I could pay to have it towed to the storage facility if I wanted it off my property. (Umm what?!?!) It is now almost 6 months after I requested pickup and the POD is still sitting empty on my property. I have now started getting emails stating my account is past due. The local PODS still refuses to pickup the unit. This has been a nightmare and I will NEVER recommend PODS to anyone again.
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May 2021 by caye reddell
Quick , respectful
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April 2021 by S T
Fast response. Excellent customer service. Awesome delivery service provider.
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December 2020 by Linda Hollier
Set up just where we wanted it. We got the 8by 8by 16. 2 bedroom 1 living room ect and room left for alot of boxes. Excellent.
