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April 2024 by Y Gu
I walked in and felt out of place no one even spoke but when the other races came in, they immediately said hello how are you doing? Not to mention I am African-American. Little do they know I just won a huge settlement and was bouta spend good on my newborn Y’all establishments miss out on a lot of money trying to be rude to people
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March 2024 by Roxana Corralejo
Well stocked and very organized. But they really low ball you when you take brand new items to trade in. They definitely need to replace their employees with those who have experience in retail and prices. SMH
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March 2024 by Christine Smiley
I usually have a good experience at this location, i even travel from SWLA to shop here since ours was damaged in the hurricane. But this last experience has really ruined that for me. I purchased a step stool potty seat. the tag from the store when it was purchased brand new, was $11.99. Once upon a child was selling it for $15.99 (i didn’t pay attention, that was my fault.) but then when i open it to put it together it’s missing half the stuff so it’s completely unusable. super upset i wasted $15 for nothing and now have to purchase a new one. Workers definitely need to check to make sure parts are there and if not, label accordingly.
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January 2024 by Lauren R
RACIST! I have been shopping at this location for over five years and would consider myself a frequent customer. The recent employees and management has extremely declined over the years. They are rude and lack professionalism to say the least. I have watched the workers with my very own eyes discriminate against customers and not review their items.When I kindly mentioned my concerns of discrimination they told me I could no longer sell my items to the store on the next visit. Which is fine I have no problem going purchase brand new name brand items for a better price elsewhere. The owners of this establishment are actually very nice people but the choice of workers and management is questionable.
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December 2023 by Connie Lynette Freeman
Love this store always able to get great prices on the clothing and shoes for the newborn up to the 12yrs.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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October 2023 by Rubi Rose
I've always liked to come to this location, not anymore. I always donate and get store credit. The last two times I've donated the girls working there are very rude. I always wait in the store until they're finished and they get angry when I tell them that. When I ask how much they're paying they laughed at me and then said 5$ when I brung over 50 pieces of clothing that's clean ,folded, and namebrand. They did it to embarrass me and I will never come here ever again. It's a waste of time. I'll go to another location.
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September 2023 by Katey Chen
Yea so ditto on what Anna Nguyen’s review of the place: super rude staff with terrible attitudes for no good reason. Really disappointing as a customer who’s worked in retail/customer service, and genuinely tries to be kind/not bothersome to all those who work in the industry. I don’t go out of my way to write bad reviews, but after giving this place so much business since moving here, I’ve seen a HUGE drop in their customer service.
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September 2023 by Jennifer Torres
It’s such a clean friendly store , they always have good modern music playing . I am greeted as I enter , very welcoming . Always pleased with clothing purchased .
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September 2023 by Melissa Wiggins Hergert
Always a great place to get clothes for your children. Love it!
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August 2023 by Anna Nguyen
The customer service is terrible terrible, the girls that work in front have terrible attitudes. Never come back
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July 2023 by Liz B.
I really enjoy going to once upon a child they have very int Oh man Intelligent intelligent, young lady's work there i really admire them if I can rate the store I would give it 100 the employees are very man manable I enjoy going see Elizabeth , Erika , Leslie , mrgelle , I really enjoy seeing them
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July 2023 by Taylor Roberts
My mother in law dropped off some things to sell with the intent of leaving a store credit for me to use. When I went to check out the credit was gone and a rude employee told me it was cashed out at 5:13 that same day and we had to have used it. When I explained neither one of us have been in the store to do so she began arguing and rolling her eyes at me. When she stated that no one else has access to the information to cash out other than employees, I realized an employee had to have taken the credit out. This is store is ran by teenagers with horrible attitudes and I’m going to assume whoever took the money needed it more than myself. I was unable to contact a manger to let her know what happened. After selling thousands of dollars worth of items to this shop, I was stolen from. I will never step foot in this store again and I advise everyone against shopping here.
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April 2023 by Amy Wendling
First time ever in the store I was trying to sell nice stuffed animals I was told no rudely by the counter help I will never go there again
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April 2023 by Crystal Childs
Used to love this store. Not anymore. They sold my husband a defective pack n play. And there is nothing I can do because they have a no return policy. The thing actually rocks and isn’t steady at all!
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April 2023 by Chanel Lockwood
Myself and my kids LOVE Once Upon a Child. They love trying on what clothes they get and the variety. I love that I can bring their gently-used clothes in and get credit towards their new clothes, great discounts, and fun experience for my 2 girls (11 and 12)
