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November 2023 by Sergio A.
Curb side pick up is trash. We ordered for pickup at 1pm and got a notification at 7pm that our order was delayed. Then said was delayed for 2 hours when curbside closes at 8 pm giving me an option to pick up the next day. Tried calling for a refund and can't get curbside or anyone to even answer. GIVE ME MY REFUND.
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July 2023 by Charles J.
I had the worst experience EVER at this Beaumont TX Walmart auto center! I ordered tires online and had them shipped to this particular Walmart. I was given a date and time of arrival and a date and time to have the tires put on. I went in on the time given and ANDREW, the service tech working in automotive at the time of arrival immediately told me that he was not putting on anymore tires that day! Mind you, I arrived at 5:33 p.m. and my appointment was at 6 p.m., and automotive does not close until 7 p.m. at this particular Friday July 154, 2023. I walked inside to talk with the desk person that was working the register and was told by her that she could not doing anything for me. I asked for a manager and waited for 45 minutes and still saw no one. I asked the lady again for the manager and I was told that I would just have to wait! She was rude from beginning to end. I left the store and called back in hopes of maybe speaking to a manager. I was put on hold for exactly 47 minutes and no one came back to the phone! I came back in the next morning, Andrew was still the service tech. He told me he would TRY to put the tires on. His body language, verbal language, and attitude was rude and he really did not want to put the tires on for me. After the service was done, the cashier ringed up the tire installment to $1600.00! I told her the tires were paid for online and that I was just responsible for the installment. She wanted to argue differently until I showed her my online receipt. At this point, after being proven wrong, she never said another work; not even a thank you! Why make an appointment when they don't adhere to the time and date and then be RUDE for their mess ups. I will NEVER order and send to this Walmart again! I will also make sure that friends and family know of this situation so they won't have the same outcome.
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June 2023 by Tanee N.
So do not get your medicine from here the pharmacist thinks he knows better than your doctor i had been suffering with arthritis in my knee so my dr after months of xrays and ct scans they finally was like its osteo arithis i was in so much pain already no chairs to sit down he proceeds to ask me questions talking about i ain't been getting no pain meds here im only filling half i was so mad i called my dr he wrote me another script and i been with HEB pharmacy ever since and i was paying cash for my meds im not from texas only had been here 5 years you don't know me im not a junkie but the pharmacy will never get my money
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December 2022 by Vicki B.
Place you order for delivered merchandise and 99% of the time it is delivered when they say that it supposed to be. There is a order section where you can pick the day and time you want something and it will be there !!! If you order groceries then you get it on time. You really don't have to deal with anyone because there orders are there in the app ads. Just order and wait. They let you know when it's to be delivered and it usually is !!!
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December 2022 by Autumn R.
The Auto service sucks. They continued to close early (3:30p) even though they close at 7p. They are short staffed and their employees call into work and its very unprofessional. Update your store hours or better yet get rid of the wack Auto service department!
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March 2022 by Andrew P.
A few weeks ago, my wife and I were at the Beaumont, Texas Walmart for some grocery shopping. We were making chili that weekend and were getting some Fritos for it. The "party size" scoops were marked (twice) as being $3.00. When we got to the register (the self-check out one as the lines for the regular lines are always insanely long due to poor staffing), the Fritos scoops rang up as $4.47. We immediately pointed this out to the associate managing the self-checkout area, and she told us she could not fix any incorrect pricing, even though we offered to show her where the price was marked (again, twice) at $3.00. She told us that we would have to go ahead and pay the incorrect price and then proceed to customer service to receive a refund for the price difference. After waiting about ten minutes in the customer service line (there was only one associate helping customers even though three others were just standing around apparently just chatting, so I had my wife go to where the Fritos were to take a picture on here phone of the price being marked twice as $3.00), they were unable to fix the problem either as they said they couldn't change the price because the label saying three dollars--which was clearly under the party size bags--did not specify the size of the bag. Extremely frustrated, I just left without this problem being corrected and without even receiving any sort of apology or anything from any of the Walmart associates. If it had not been the weekend, I would have insisted on speaking to the store manager. Instead, I waited until Monday and called the corporate complaint line, where I spoke to someone who I could barely understand and who could barely understand me. Nonetheless, I described my issue/problem to this person. After a few days, I received a call from the store manager, who, by the way, asked for a name completely different from my own. Somehow, even my name couldn't get recorded correctly. The result of my call with the manager though was that I was going to go up to Walmart the following Monday around four in the afternoon--the manager wanted me to specify a time--to speak to a Stephanie in order to address my problem and frustration. However, upon arriving at Walmart at the specified time and place the manager instructed me, I was told Stephanie was away from the customer service desk. I was asked if someone else could help me, but I replied that I was instructed to ask for Stephanie and that she would have been briefed on the situation. So I waited; over thirty minutes I waited. Finally, I asked about Stephanie and whether she was going to be returning to the customer service desk anytime soon. Basically, I got a bunch of "we don't know" answers, at which point, I asked to speak to some sort manager about my issue. The result of all this--of multiple conversations in person with associates and multiple phone calls, etc.--was that I was given three dollars cash to make up the difference in price. Absolutely pathetic.
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February 2022 by Ron L.
With Beaumont being the biggest city in the Coonie Triangle, naturally it has a Walmart. When I first started coming to this area, it was located on the west side of the Eastex Freeway, where a car dealership is now. It moved to this location some time since 2010. At least someone was able to figure out what to do with that yuge plot of land with all that concrete. Walmart is now located near Parkdale Mall, several minutes' drive from the Eastex. Like many big-box stores on Dowlen, there are smaller buildings in front so it's easy to miss the big box waaaay in the back. It's hard to get into and out of the parking lot. This is one of the bigger Wally Worlds I've been to. Reasonably clean, large selection, customer service is lacking. Harder to find my way around this one than most I've been to. But it did have a computer part that the Vidor one was out of. Like most Wally Worlds, this one is actively moving people away from a checkout line and into a self-checking area. Not only is it easier to steal things, but it can isolate us from other human beings. With Texas pretty much out of the Scamdemic mindset, I make it a point to go to a line where a checker is NOT wearing an oxygen blocker and show the checker a lot of love. They have a tough job that pays low, so I try to pass the love along, and it's important to rebuild the personal connections that have been stolen from us since 2020. You can't do that in a self-checkout area. Walmart is there if you're in the area, but I'll stick to the Vidor one if I need to go there.
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November 2021 by Wenze W.
Bad service. I came to return a burn out products and not fit product today, the lady name "Ruth", help me to do this , they can not be return because some of the pieces is missing, I can understand about that , but the attitude she show me I feel like she thought I am lying. I really like Walmart but I think they need some more basic service education and respectful , the people like "Ruth " , she will the one make your business bad and lose your customers! All I hope is , please educate her a basic service attitude, that is it . We are Walmart's customers, not her customers!
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September 2021 by Jessica B.
I have been to this Walmart multiple times since I have moved here. I have been told I was a liar by the pharmacy manager and treated like garbage. He told me I was trying to break the law just because I needed my prescriptions filled. My wife went there to rectify the situation as well and not one manager or person wants to acknowledge us. I'm unhappy about the service there and being treated differently isn't okay for employees, management and definitely not your customers.
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October 2019 by Autumn Roxanne F.
Bathrooms are absolutely DISGUSTING. Smells like a mile wide yeast infection and there's always piss on the toilet seat, and it's the WOMENS BATHROOM. The plus sized fashion for women is little to none, nothing cute anyways. and you can never find any women's shoes above a 10. Want to try something on in the dressing room? Good luck! It seems it closes earlier and earlier every day and even if you show up at 9am the workers will be nowhere to be found. Seriously disappointed in this Walmart and I hate that it's the closest one to me.
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October 2019 by Elaine L.
I was at this Wal-mart store on Saturday, 10/12/2019 at 10:30 AM and went to purchase a Karaoke machine. I asked the sales person in the electronic department if they had them. The young black man responds was "I don't know" but we have some they would be on one of the aisles. To my amaze he wasn't concerned about assisting me at all. He immediately left the area and was no where to be found. I came across another young lady who has helped other times in the electronic department and she immediately told me, "she wasn't sure if they had anymore but they could be found in the Toy department.' I wish you had more employees like here rather than the young man who was running from assisting. You know good customer service is important to me because I don't have to mind my money to received rude customer services. I would suggest you retrain some of your employees and let them know the customers are how they get paid.
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February 2019 by Kayla M.
Beaumont Walmart door checker lady is rude as hell and got's a attitude problem with me very time i go in to the Beaumont Walmart and they need more cashier's and they are so slow at there jobs it freaking ridiculous
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July 2018 by Paul F.
Worst store ever. 3 clerks in automotive 12 customers in line no one being rang up. People don't steal from Walmart they just can't get helped
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June 2018 by Leanne N.
Went to Walmart to return a item because the 16in tire rim cover set of 4 came with three . As I went to the costumer service I was greeted by the cashier she then told me to go back and see if there were any more sets . I went back there and there was none so I came back I told the lady the didn't have any left she told me to go back and ask the clerk in the department I said can you check if there's any in the inventory on your computer she said no only that department can do it I went back the lady in that department and she told me we don't sell 16 in tires rim cover I told I just bought some and I'm returning it she said well we don't have any so I went back to the customer service she said well all I can do is refund you so I took my money and left . They service was disrespectful to there customers they would go and talk about them to there co-workers . This Walmart was horrible .
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April 2018 by Andrea' P.
On April 4, 2018, I went to this Walmart store to purchase some office supplies. After selecting the items I wanted I went through the Flower & Garden center, & got checked out by an elderly lady who was very kind by the way. Today April 16, 2018, I had to return one of the items (a pencil sharpener by iPoint Orbit) because it stopped working. I had my receipt & had every intention of using the refund from the returned item to partially pay for a different brand because I didn't feel confident in the iPoint Orbit brand because it stopped working only after having it for 8 or so days. At no time did the ladies at the register greeted me, smile, or apologize for the item not working, however, the first thing the lady asked me for was the box for the item. No customer service. ugh. I advised her that the item did not come in a box but a wrapper of some sort that I threw away. She then proceeded to tell me that she couldn't return it without the box, that puzzled me because she had my receipt. She then went on to explain that the receipt doesn't show the purchase of a sharpener, which was a shocker for me. I told them again that the elderly lady who rung up my purchase on 4-7-2018 must have inadvertently (I'm assuming it was an error) rung my item up as a ruler. The lady at the register still told me that she could not return it. after getting nowhere with her, I asked for a manager because the error was on Walmart part, not mine & now I felt like I was being given the runaround and that just infuriated me. Now mind you, this is over a $3.00 item that has cost me over 30 plus minutes of my time. I told the lady at the register that it wasn't about the money & it really wasn't, its the principle of the thing & how I was treated from the beginning. I purchased something at the store with the intentions of keeping it, but it did not work. Now I was bringing it back so that 1, I can buy a better product or 2, get my money back. It should have stopped at the manager but NOOOOO. This manager Lori came into the picture to help (or so I thought). Now I'm not saying that she profiled me because I'm a black lady but when she told me to hold on so that she can check the camera & actually left me to go to check said camera, that did it for me. I've never been treated with such disrespect and like I am some common criminal. I have a career that pays me well & can more than afford to pay for the things I need & would have no desire to steal from a company or try to pull a wool over someone's eyes for a measly $3, Walmart should be ashamed of the people hired to represent the company. I've been going to Walmart for years. I have a Sam's card that I use to purchase items frequently but this experience has caused me to never desire to go back & patronize any of their stores/companies. Now I know my little coins probably won't make a difference but I refuse to continue to give my money to pay people who work their who are like that woman. Hire better people, your staff is running off your customers.