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March 2024 by Jan Brossett
I have to say I was not pleased at all with their professionalism! I had an incident with my 2023 Titan XD , so I got a quote to have it fix where I purchased from 6 months prior. I travel with my job a lot and it was a bit trying to line up a rental vehicle prior to dropping off my truck. After the 3rd attempt I finely was able to drop it off on a Monday Afternoon, 2 weeks ago. On that Thursday I phoned Doug on a couple of occasions and left messages for a status of my truck.No response . I tried on Friday as I had to go out of town agai on the following Monday. again .. no response finely after the 2nd or 3rd call and having to hold for 20 minutes, Doug finely answered and said “ Sorry, wasn’t trying to ignore you but my wife was in a accident and I was on the phone with our insurance “ Sorry to hear that but I need a status on my truck that’s when he begins to tell me they hadn’t even ordered the parts for my truck due to computer issues with changing from Mike Smith to Doggett! I mean shoulda’t I have been told that during the week and a curiosity? Yes I was upset! I did not hear back from them . PERIOD .. The insurance agent called me on Friday when I was on travel with business and told me the truck was ready for pick up. I was not aware! I flew in on Saturday , so the collision center was closed! I called today Monday at 10:30am to confirm it was ready! I arrive approximately a hour later to get my truck and it was filthy . I asked if it should’ve been washed , he yes, but you was coming to get it . Even the bumper they “replaced” was still dirty from when I dropped it off! Needless to say , I will never use them again! Taking it to get a second opinion!
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February 2024 by debra guidry
I related with the service employer who serviced my car, and he kept me posted on the time and extended needs.
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January 2024 by Linda Dubose
Very dissatisfied. Have called many times and left many messages for Doug salmons with no call backs or results. They have left me in dark regarding the situation with my totaled car
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December 2023 by Delcie Thomas
Best customer service! Attention to detail.
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December 2023 by E Frazier
Took about 30 minutes to get any help
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November 2023 by Dana Randall
The experience was smooth sailing from start to finish. Friendly and knowledgeable people.Services: Painting
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September 2023 by Jo Ann Patillo
The Google search showed the business was open on Saturday, but they were not.
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September 2023 by Sabrina Williams
Wish I could give one star but its not an option!!! I called to set an appointment to bring my car in and still haven't received a call back
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September 2023 by Beatrice
Terrible customer service. The front staff is very rude and make you feel like they want you to turn around and walk back out. Waited for a week for a quote I was promised at the end of the business day, the next morning max. It’s like they don’t want your business. Called constantly and could never get through to the guy who was supposed to give me my quote. Never responded to calls, voicemails, or email. I’ll just take my money elsewhere cause it’s clearly not wanted here.
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September 2023 by John Berry
So far I found a lack of communication and follow up from my service rep
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September 2023 by SMD
This is sad it's a over priced dealership that has little clue about customer service
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September 2023 by Aimee Hebert
Dale at Mike Smith Collision did a super job and was great with whom to work! I’d recommend him to anyone! Thanks again, Dale!Services: Painting
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September 2023 by Dwaine Augustine
Great service and Ally, my rep, did a fantastic job of keeping me updated!Services: Painting
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September 2023 by Jay Cox
I had the most terrible experience I think anyone could ever have in getting what should have been a simple car repair. Simply put, I watched two other couples get their repaired car before me, even though they came in after me. I was lied to when told my car was ready so I returned the rental car only to be told that I couldn’t take my car bc full payment wasn’t received from insurance company, to make matters worse, Enterprise would not pick me up nor allow me to rent the car I had just returned, needless to say I didn’t have a car to drive home in. When returning the next day to finally getting my car, I noticed a fine white powder all over the inside of my car including inside the glove box, on the seats, dash,etc., and a broken floor mat clip. My insurance adjuster called Mike Smith, they said they would call me the next day and also fix the issues… I never received a call.Services: Painting
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June 2023 by glenn mack
Great customer service and vehicle was completed in a timely mannerService: Painting
