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April 2023 by Lucy T.
I don't write reviews normally however I have tried to talk to a Manager for 2 days at the Beaumont Location. Even called the Lowe's 800 number. Was told I would hear back within 24 hours. No phone call from 800 number or from Store manager. You think that since it was to do with a $6000 order that I returned due to bad service and not working they would care to call. Amaya at the customer service center was very rude with eye rolling and telling me I could not speak to a manager. This was on day two of what took nearly 4 hours in store to fix. And fix means returning item and leaving to never return. Manager was suppose to call me and of course never did. Stayed in his office (was told he would be on a conference call from 11 am until after 4. Really?
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January 2023 by John B.
That's it... said I wouldn't do this, but I'm gonna do this... Lowe's Home Improvement... your customer service is a joke. I placed an Online Order for Pickup at 0930 this morning... its been over 6 hours and my order still is not ready. Had I been off work today, I would have drive there and picked my items myself... but I was at work all day today, and the service YOU provide, (i.e. order online, and pick up on my time) is severely lacking... now a guy has to go home and shower with NO HOT WATER because your employees can't pick an order, or update their customers about it...What's even more frustrating, is that when a guy wants to call said store to address or solve an issue... it takes 37 minutes ON HOLD before an associate answers, and 10 more minutes to be transferred to a department... shame on the mess!It be faster if I ordered through Amazon Prime... bet yall'd like that, huh?!I'm telling you folks, shop Locally owned stores like M&DSupply... they not only answer the phone and help you, but they've probably already got what you need... or KNOWS someone that does...You can bet this will go on Google Reviews and Yelp! Because you've earned that honor.
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September 2022 by She S.
I came in for only a few things and was dreading coming in due to being sick and just recovering but ashtyn made the whole thing better she was enthusiastic and seeet kind referred correct appliances I needed help in and will be coming back for sure !! And will be a regular thank you lowes and ashtyn !
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September 2022 by Tyler M.
Horrible horrible customer service. I'm a pro member but I now use Home Depot. Management at this particular lowes is awful.
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June 2022 by Kerrie F.
If I could give this store negative stars, I would!! Had a terrible experience here this evening. My husband and I went in to purchase a washer and dryer set. I had already done my research and picked out exactly what I wanted so this should have been a quick sale. When we arrived in the appliance department, there was a customer there already having some kind of trouble that an employee and his supervisor we're dealing with. We stood around waiting for about 15 minutes. Nobody acknowledged us or said they would be with us in a minute even though several employees walked by. Finally, we started walking away to pick a couple of other items we needed. Then one of the employees who had passed us numerous times without acknowledging us chased us down and told us he had just called someone for us. He pointed us in her direction but when I walked over to her and told her I was ready to make a purchase, she told me she was with another customer. There were no customers in site. By this time we were more than a little annoyed. We went and picked up our other items then returned to the appliance department to see if we could try again. This time there was no one in sight. I looked around the aisles and waited by the computer station for about 10 minutes. Not a soul appeared. Finally, I CALLED THE STORE to see if I could get some help. No one answered. By this time we were done!!! We walked out.I went to Home Depot where they were more than happy to help. I gladly spent over $2K on my new appliances.I will never return to this Lowes again.
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May 2022 by John R.
Had to go to Lowe's yesterday for some electrical parts and bolts. You know it isn't going to be good when you actually dread going into a store. The Home Depot in Beaumont is a bit better, but not by much usually - and it is about 7 minutes farther... so Lowe's it was...Remember when retail companies cared about presentation and organization? Boy I long for those days! This store is about as dirty and disorganized as they come. Made me laugh when I see small erase boards up around the store listing their biggest shrink items in each section. Why? Because their shrink is because they have no customer service and you cannot find anything. That is why looking at how many they have in stock on their website is futile and ridiculous. It never matches the store.Took some pics as I wandered the store, trying to get down aisles. There is so much stacked in the way that if you have a basket forget it! You cannot shop because you cannot get to the products. Then when you do they are just thrown about. Does this store ever get a DM visit?
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November 2021 by L B.
The worst lowe's I've ever been to. Horrible customer service and rude employees. Waited almost an hour teying to locate a product tjat was supposed to be ready for pick up.
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July 2021 by kathy t.
I am in this store constantly ...in the past they have had lots of staff standing around but they never could help or answer questions, lately however, the garden area has guys to do the heavy lifting, and the person in paints helpMe find the right product...Cudos Beaumont, TX !!!! I don't know if there is a new manager or what, the change is noticeable and so appreciated!
