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“Alana could stand to use some training in hotel policies and procedures.
I asked for a policy or procedures manual because I want to know how much a potential charge could cost. The GM should be able to provide that. Not only did she hang up in my face she was extremely combative while having simple conversation. She became extremely defensive and angry. All I want is something that shows how much a person could be charged regarding damages. All she could show me was that the hotel says no smoking. Which isn’t true because you have sections all around that building (by doors) where you can smoke. And there is no signage in the rooms that says no smoking. If a facility is truly “non smoking facility” you wouldn’t allow smoking anywhere on the property. And surely there would be more signs besides the one small one that says no smoking at the front desk…..poor customer service Alana you should be more aware of your hotels policies and where to find them. My lil country family just wasn’t used to non smoking places. They made an honest mistake. You didn’t have to be rude about it Alana. Get better signage. What’s even crazier is if they “smell” anything they then go through your trash to collect “evidence”.
So do not bring empty cig or chew packages if they see it in the trash they will fine you.”
9:00 AM - 5:30 PM
5375 College St, Beaumont
Hotels
“They r sum very good people I have been staying here for over a month with know problem at all. If anyone need to know about this motel I’m tell u now that r the best u can get for the price ?!!!!??”
Open 24 hours
220 I-10, Beaumont
Hotels
“I stayed here for a few nights and was pleasantly surprised. The front desk staff was very welcoming and helpful during check in. The room was clean and housekeeping did a great job each day. The location was convenient for everything I needed. It’s not fancy but it was comfortable and well kept. I’d definitely stay here again.”
Open 24 hours
2355 I-10, Beaumont
Hotels
“I simply can not say enough good things about this hotel. Every single staff member I encountered has been wonderful and kind. The rooms are cozy and quiet. The complimentary breakfast in the mornings is delicious and feels like my Granny just made it for me. They have a Starbucks, restaurant, and bar, all excellent. The food from Hemingway's is very good. The drinks in the bar are all great. Anita was running Starbucks, and she is such a doll. Again, I can not say enough good things about the people here, nor the hotel. This is the place to stay when you're in Beaumont.”
“Staff was kinda rude but we lived our room and location. Full size fridge, one stove burner, toaster, coffee pot, table, closet, full bathroom and laundry right down the hall”
“I'm here for it's proximity to my work, and price wise, it's the best I found
It's a little run down, but has all the amenities as advertised. Stays quiet most of the time, night and day. Desk clerks are always happy and as helpful as possible.”
“I enjoyed my week long stay here. Everyone was so sweet and very helpful. The establishment was very clean. The breakfast was delicious ?. Overall I enjoyed my stay highly recommend you give Baymont a try you won't be disappointed. Thank you to the staff of Baymont.Great Job!!!”
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“Cassandra really is a great help she helped figure some things out out for me and was very nice and accommodating to my stay here definitely come back again. Thanks...”