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January 2024 by Mr. B Diaz
The manager at the East TX Freeway in Beaumont TX location, Benjamin, is super disrespectful. They should get zero stars. Filed a complaint against the employee for the way he spoke to my 9 year old and myself. Just go to the one on Dowlen. Much friendlier and better customer service!!
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December 2023 by Melanie Rodgers
THIS STORE IS SO UNPROFESSIONAL, THE WAY THIS SO CALLED MANAGER HANDLED MY HUSBAND IS SO RIDICULOUS THAT I"M IN THE PROCESS OF CONTACTING THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL. THIS WAS A CLEAR CUT CASE OF DISCRIMINATION AND WE CANT BE THE ONLY ONES... THIS MAN ALSO MOUTHED F YOU TO MY HUSBAND WHILE ON THE PHONE WITH THE POLICE AND HE SAYS THEY WONT BELIEVE MY HUSBAND... ALL MY HUSBAND WANTED WAS QUESTIONS ANSWERED ABOUT 3 DIFFERENT ITEMS HE WAS PREPARED TO BUY, AND NOW WE HAVE TO ORDER FROM A COMPLETELY DIFFERENT STORE B/C WE REFUSE TO GIVE ANY GAMESTOP OUR MONEY AFTER HOW WE WERE TREATED... THAT ALSO MEANS WE CANT USE OUR REWARD POINTS THAT WE HAVE ACCUMULATED AND WE HAVE BEEN MEMBERS SINCE 2010 BUT HE DIDN"T GIVE MY HUSBAND A CHANCE TO EVEN ASK A QUESTION, AND EVERY CAUCASIAN WAS PUT BEFORE HIM AND MY HUSBAND WAS THERE BEFORE THEM... LOL.. I CHALLENGE THE OWNERS OR CORPORATE TO LOOK AT YOUR VIDEO CAMERAS AND YOU WILL SEE HOW BLACK PEOPLE ARE TREATED IN YOUR STORE... IF SOMETHING ISN"T DONE THIS WEEK I WILL BE ALSO CONTACTING THE NEWS AND MY PERSONAL ATTORNEY.. I WILL BE CHECKING BY FRIDAY DECEMBER 15th... YOU KNOW I REALLY LOVE GAMESTOP THIS JUST SO SAD, I HONESTLY THOUGHT WE WERE PASSED RACISM, boy was I wrong...
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September 2023 by Chase bell
Ben is the man!!! He was so kind and helpful, made the shopping experience very enjoyable. His knowledge and customer service is top notch. Would definitely recommend going and seeing Ben if you have any gaming needs.
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September 2023 by Shanequa Hamilton
This game stop is very unprofessional i went in on 8/23/23 At around noon a dude with like a mullet wouldn't even let me tell him what was going kept interrupting me and then when i got rude with him he tried to change his attitude it smells very bad in that store and they don't answer the phone or open at the time it says
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August 2023 by Di Kraemer
Super nice. Always helpful
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July 2023 by Terald Bowles
Never answer the phone but send your call to voicemail which is a waste of time and money to go out your way to the store for something they could have answered and told you if they have it or not sad
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June 2023 by Krystal Beavers
good customer service.
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February 2023 by Melanie Ford
Friendly and knowledgeable staff. I love Game Stop and this location is great.
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December 2022 by Kelly Jones
THIS GAMESTOP IS A VERY HELPFUL AND IF YOU NEED TO KNOW TYPE PLACE...VERY GOOD CUSTOMER SERVICE ?
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November 2022 by Kit iaone
Ben was amazing! Very knowledgeable and helpful!
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November 2022 by I Love Luci
Ben was amazing! Even with a long line and a rude customer he kept his cool and gave great customer service!
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November 2022 by Ross Deason
I would like to thank Ben for the great guest service very knowledgeable and helpful. Give this guy a raise me and some other guest left happy and pleased with his service will come back again and again if anyone have Ben’s expertise.
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November 2022 by Kayy A
The guy behind the cashier talk too much
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August 2022 by Rocko Modrnlyfe
Great spot for collectors to go relive their childhood
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August 2022 by Kori Firmin
Went to sell console and games. They were very helpful.