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November 2024 by Maria Sander
Went in for to get my granddaughter a tennis racket I pick one out took it up front and it was priced a hundred more than I needed to spend. So the cashier asked me if I'd like to have someone help me I said yes please I went back there waited 4 minutes and no one showed up so I left Don't think I'll ever go back in there again. Sure glad I wasn't doing Christmas shopping for my grandkids
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November 2024 by Lanie Garza
Mary in the shoe department is phenomenal! The best customer service I have ever experienced at Dicks. Hopefully management rewards her for a job well done
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October 2024 by Lonna D
I stopped in today to upgrade my bike that I purchased on 8/25/24, and also to buy my husband a bike so we could ride together. My total purchase price for mine was roughly $500.00 after add ons and purchasing the additional 2 year warranty. I was initially told that the manufacturers warranty and the additional warranty wouldn’t run concurrently, I later realized that I was given the wrong information by Brettyn who rang me up.
During my visit today, the service level was unimaginably different than my sales experience just 2 1/2 weeks ago. Retail stores in general never provide the same level of service when returning items as they do at point of sale. Today’s experience was no different. When me and my husband arrived to the store, we wheeled the newly purchased bike in store, and was barely greeted by Shantel, who assured us that she would do all she could to help. She then phoned the store manager who rudely explained to me that they have only a 24 hour return policy on bike purchases, and that she absolutely would not return it. I referred to the back of my receipt which nowhere on there states that I only get 24 hours. I was then advised that I should have read the small sign on the counter at point of sale, OR gone online to review the policy. In the store managers words, “The return policy is so long that we can’t fit all the policies on the receipts”.. You mean to tell me with all that space, you couldn’t squeeze in the 24 hour policy?
Nonetheless, I was toyed with for over 30 minutes trying to return this bike. At which point my mind was made up, we were NOT buying my husband’s bike from Dicks. We will be taking our business elsewhere.
Shantel proceeds to call customer service to reiterate the policies after I specifically asked for a General Manager. Whose information they both refused to provide. Shortly after the store manager realized I wasn’t leaving without a return, she calls the GM from her cell, who advised her to proceed with the return.
Shantel then decides to only refund the purchase of the bike, and not the cup holder and kickstand that I also purchased, in some weird attempt to ensure I came back to upgrade. How silly of her to think I’d make a future purchase after the way I was treated today.
Few recommendations, add in the 24 hour policy ON the receipt, it’s highly misleading if you don’t. Also your staff apparently requires more training regarding your warranty programs, and lastly, this staff could use some service training ..
Sincerely, a Lost Customer!
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September 2024 by Jack Everette Baker
What happened to this place. The golf section used to be laid back while extremely helpful if needed. Now you're VERY lucky to be able test out a club before buying. (90% unattended or out of order).
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September 2024 by Kinsey Bass
I found my daughter’s softball glove on Amazon for a better price but after seeing that Dick’s had 1 in stock near me and after calling to make sure they will price match I made the hour trip only to be told no they will not price match a 3rd party seller on Amazon but it’s a Wilson glove being sold by Wilson? I was just confused and asked for a manger when she informed me she was the manager and she would not be honoring what I was told on the phone. Safe to say we will be going to academy instead from now on!
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July 2024 by Unknown Unknown
The black female manager. Is a hot mess. The way she looks is exactly how her attitude is. All that weave makeup and lashes u got on. You wasn't born that way. I guess you have to buy your beauty. Smh. Go buy a new attitude is what you need to do
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July 2024 by Leah Wilcox
Great customer service! Thanks you, Brettyn!!! You rock!
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March 2024 by Diane Cummings
Summer was very helpful with shoes!
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February 2024 by Garrett Healy
Bre was super helpful!!!
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January 2024 by Aaron Hickerson
Great store. Has a great selection of running shoes, I prefer it to other "shoe stores". There's also a lot of outdoor equipment here, I'm sure you could find anything for any sport.
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November 2023 by Sett
Is updating your hours that hard?
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November 2023 by Juan Gutierrez
Purchased a pair of Nike cleats. I'm going pro, baby!?
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November 2023 by Robert J Nash
Loaded with options for footwear
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November 2023 by Scott Binagia
Quick and courteous service
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September 2023 by Golden Triangle Sounds
Why have a golf department if no one is ever there to help you.
